This company is not to be trusted. Once you realize they provide no value and want to cancel, you can't do it online and instead have to call their office on the west coast, during their limited worki... See more
Company replied
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See what reviewers are saying
They keep charging me then charge me 9$ again when they said it’s was only 1$ I never signed up for no subscription it was a one time thing why are yall charging me still how do I take my card off thi... See more
Company replied
Update!! January 30th 2026. PayPal informed me they are going to investigate this shady operation, and ban them if they are found to violate the rules. I'm 100% confident they will. YEAH!!... See more
Company replied
You were billing my credit card under ID PROTECT whereas your company name comes up in email as Creditverify. I would have canceled months ago if I could have found who was billing my credit card.... See more
Company replied
Company details
Written by the company
Credit Verify is trusted by lenders and other financial Institutions to provide accurate and approved credit profile information.
Contact info
1159 - 38016 Cleveland Ave., V8B 0A8, Squamish, Canada
- 866-899-3175
- Hello@creditverify.ca
- www.creditverify.ca
1.1
Bad
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called to cancel
I called to cancel. The lady I talked to told me I basically couldn’t cancel and told me to call back on march 12. I just wanted to cancel!!!!!
22 February 2023
Unprompted review
Reply from Credit Verify
Dear Carrie-Lynn Young,
We are sorry for the experience you had with our company. To make this right, we have gone ahead and processed your account cancellation. To confirm, there will be no further charges from us in the future.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our representatives will be happy provide you more details. We are open Monday to Friday from 10:00 AM to 6:00 PM EST.
Regards,
Customer Care
Terrible company
Terrible company, complete scam Refuse to give you paperwork for anything they are charging you, refuse to give a company address and no supervisor ever calls you. DO not fall for their 1.00 scam. its a joke and honestly super fraudulent Customer service is a joke Refund all my monies.
23 February 2023
Unprompted review
Reply from Credit Verify
Dear Michelle Bernier,
We are sorry for the experience you had with our company. Upon checking on our records, your account is already canceled as of today, 02/23/2023. To confirm, there will be no further charges from us in the future.
One of our supervisors also attempted to call you to discuss refunds but we are only routed to your Voice mailbox.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our representatives will be happy to provide you with more details. We are open Monday to Friday from 10:00 AM to 6:00 PM EST.
Regards,
Customer Care
Trying to cancel is a nightmare and…
Trying to cancel is a nightmare and they hang up on you, no supervisor access. straight up wrong that this is allowed in our world.
16 February 2023
Unprompted review
Reply from Credit Verify
Dear Korey Moore,
Thank you for contacting Customer Care,
This email is to inform you that your account has been successfully canceled as of 02/17/23. To confirm, there will be no further charges or shipments from us in the future.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our Customer Care Representatives will be happy to assist you.
We are open from Monday to Friday from 10AM - 6PM EST.
Regards,
Customer Care
This company promotes scam business…
This company promotes scam business ethics. They will get your to "verify" using your CC number and make a small charge of 1 dollar that is not advertised on the front. I guess this is to try pass the banks for a following charge you don't know is coming. There is a cancel membership button that is ineffective, it makes you contact them by phone. The phone number then doesn't work off numerous phone lines. Then when you get through they hang up. They say cancel this way or by mail, two ways that happen to lose paper trail communication of any evidence. This isn't legal in 2023 for this reason. I have created a written paper trail (legal) by emailing you directly to cancel. Please confirm by receipt that you are doing this immediately.
15 February 2023
Unprompted review
Reply from Credit Verify
Dear Ben Walker,
We are sorry for the experience you had with our company. To make this right, we have gone ahead and processed your account cancellation. To confirm, there will be no further charges from us in the future.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our representatives will be happy provide you more details. We are open Monday to Friday from 10:00 AM to 6:00 PM EST.
Regards,
Customer Care
Still getting Scammed!
2nd review now, this is a scam! I was already scammed by this company for 5 months, and its still happening after I canceled my membership! I have the email the proves I canceled, yet I am still having 34.99 coming out of my account each month. How do I sue this company?
12 February 2023
Unprompted review
Reply from Credit Verify
Dear Ryan,
Please call our customer service line at 1-866-899-3175 between 10am-6pm EST and we will happily assist you with your account. If you would like to share your information with us, we can also have one of our team members call you if that is more convenient. We look forward to speaking with you.
Credit Verify
This is a scam
This is a scam. I was sent an email for a job I applied to and was sent to this site to do a 'credit check' on February 2 and was told I would be charged only $1. I completed this and reached out to the company for the 'job' and heard nothing else back. Next thing I get a notification from my credit card this morning that I am being charged $34.95 which I didn't agree to. I indicated that I didn't authorize the charge and reported it as fraud with the credit card company immediately. My credit card was cancelled. I sent an email to creditverify that this is based on a scam and asked for my account to be cancelled and I want a refund. I tried to call the toll free number and of course no one is available. So this is a new scam that it out there. I also reported the initial email I received that this is being done using a supposed job offer. This should be shut down immediately.
11 February 2023
Unprompted review
Reply from Credit Verify
Dear Joanne McEvoy,
We are sorry for the experience you had with our company. To make this right, we have gone ahead and processed your account cancellation. To confirm, there will be no further charges from us in the future. As a courtesy, we process a refund that will be credited to your bank account in 7-10 business days
Should you have any questions or need further assistance, please contact our customer care department at 1-866-899-3175, and one of our customer care representatives will be happy to assist you. We are open Monday through Friday from 10 a.m. to 6 p.m. EST.
Regards,
Customer Care
Fast response
I got quick response to my query and they actioned on it right away too.
10 February 2023
Unprompted review
Reply from Credit Verify
Hi Charlie,
Thank you for the feedback, we are happy you we were able to assist you with your concern.
Regards,
Customer Care
The customer care staff is trustworthy.
The customer representative I spoke with took time to walk me through the various options available for me after I told her my situation. I was able to choose the best option, from the array, which suits my pocket.
2 February 2023
Unprompted review
Reply from Credit Verify
Hi Adewole Adefila,
Thank you for the feedback, we are happy you we were able to assist you with your concern.
Regards,
Customer Care
Absolute SCAM!
Absolute SCAM!
RETURN MY MONEY NOW!!!
I DID NOT SIGN UP FOR YOUR BULL
I did not sign up for your service. Nor have any idea where you got my information. Return now!
You have been reported for fraud. And by the looks of other reviews im not the only one
I already canceled my card so you thieves didn't take any more..
So cancelation does nothing. And you still haven't returned the payment you stole
3 February 2023
Unprompted review
Reply from Credit Verify
Dear Brad,
We are sorry for the experience you had with our company. " We attempted to process a refund but were unable in doing so. The processor reported:. could not issue a refund.
Please contact our customer care at 1-866-899-3175 regarding the charges, and one of our customer care representatives will be happy to assist you. We are open Monday to Friday from 10AM - 6PM EST.
Regards,
Credit Verify
This company is a total sham
This company is a total sham. I'm careful with what I click and read things... did the one dollar thing and it proceeded to charge me 2x at 34.95 and 2x and 9.95 and I DID NOT SIGN UP FOR!
called to cancel all things and they charged me again!
I'll be reporting all charges as fraud, as they refused to refund me. Don't click on their website, as apparently just being on it is enough to charge you 😡
UPDATE: Credit verify responded to this, however I have already called Customer Service TWICE. They refused to refund, so I am going through my credit card company now.
1 February 2023
Unprompted review
Reply from Credit Verify
Dear Jennifer Smyth,
Upon checking our system, we see that one of our supervisors called you on 02/04/23, and we assisted you in canceling your account. To confirm, there will be no further charges from us in the future. As a courtesy, we process a refund that would require 7–10 business days to be credited back to your account.
Should you have any questions or need further assistance, please contact our customer care at 1-866-899-3175, and one of our customer care representatives will be happy to assist you. We are open Monday through Friday from 10AM to 6PM EST.
Regards,
Customer Care
My request was taken care of within 2…
My request was taken care of within 2 minutes. She was very polite and helpful.
1 February 2023
Unprompted review
Reply from Credit Verify
Hi Carol,
Thank you for the feedback, we are happy you we were able to assist you with your concern.
Regards,
Customer Care
How is it even legal to have reoccuring…
UPDATE: No way to easily cancel memebership after signing up, but at least they were quick to respond in my case. Will update review after a week if I don't get charged.
---
How is it even legal to have reoccuring charges that can't be cancelled online, with no mention of it anywhere until you try to cancel???
28 January 2023
Unprompted review
Reply from Credit Verify
Dear Ji Han Jie Luo,
We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective yesterday 1/29/2023, there will be no further shipments and charges from us in the future.
Should you have any questions or need further assistance, please contact our customer care at 1-866-899-3175 and one of our customer care representatives will be happy to assist you. We are open Monday through Friday from 10AM to 6PM EST.
Regards,
Customer Care
Just please cancel my account
Guys, please just cancel my membership, I was told I was not getting charged. I tried to contact you, but no one was answering. Just please cancel my account
28 January 2023
Unprompted review
Reply from Credit Verify
Dear David santiago,
We are sorry for the experience you had with our company. To make this right, we have gone ahead and processed your account cancellation. To confirm, there will be no further charges from us in the future.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our representatives will be happy provide you more details. We are open Monday to Friday from 10:00 AM to 6:00 PM EST.
Regards,
Customer Care
THIS IS STEALING FROM CUSTOMERs
This is a scam, i registered for the $1 Credit review I canc lled on the website tell me why i just got a charge of 34.95 and i look closely i had been charged that amount both this month and last month and a fee of 9.95 from credit protect twice. This is unbelievable. Beware. I want a full refund of both payments of 34.95 and both payments of 9.95 as well. How can you scam people like this. My full refund should total =$89.8.
27 January 2023
Unprompted review
Reply from Credit Verify
Dear Blessing TT,
Please call our customer service line at 1-866-899-3175 between 10am-6pm EST and we will happily assist you with your account. If you would like to share your information with us, we can also have one of our team members call you if that is more convenient. We look forward to speaking with you.
Credit Verify
Happy with the assistant
I was happy when the customer care assistant understood me when I explained I didn’t need the service any longer. Some assistants push too hard to make you stay against your will.
25 January 2023
Unprompted review
Reply from Credit Verify
Hi,
Thank you for the feedback, we are happy you we are able to assist you with your concern.
Regards,
Customer Care
Will not refund-dishonest practice
Was charged the $1, no problem. Then I decided to cancel 2min after seeing what it was all about. I used the CONTACT US form and waited. Then I see they charged me the $34.95 a week later, meaning they didn't cancel it. I go to the FAQ's and see that you can only call or write a letter to cancel. This was NOT stipulated in the signup email. It's very dishonest practice! And the fact that no one replied to my online submission, telling me to call, tells me they purposely didn't reply so that enough time went by in order to bill me.
The customer service rep on the phone was not willing to issue me a refund and could not tell me who my online request form went to.
Beware customers, read all the FAQs about cancellation before buying any products. Too bad they won't refund me like they apparently did so many others. They deserve 0 stars.
26 January 2023
Unprompted review
Reply from Credit Verify
Dear Sheila Molina,
Upon checking our system, we see that you already called us on 01/26/23 and we assisted you in canceling your account. To confirm, there will be no further charges from us in the future. As a courtesy, we process a refund that would require 7–10 business days to be credited back to your account.
Should you have any questions or need further assistance, please contact our customer care at 1-866-899-3175 and one of our customer care representatives will be happy to assist you. We are open Monday through Friday from 10AM to 6PM EST.
Regards,
Customer Care
The customer service representative was…
The customer service representative was very professional and helpful
25 January 2023
Unprompted review
Reply from Credit Verify
Thank you for the feedback, we are happy you are enjoying our service.
Excellent customer rep
The customer rep was understanding and quickly helped with solution
24 January 2023
Unprompted review
Reply from Credit Verify
Thank you for the feedback, we are happy you are enjoying our service.
I wanted to cancel but couldn't find who to contact…
You were billing my credit card under ID PROTECT whereas your company name comes up in email as Creditverify. I would have canceled months ago if I could have found who was billing my credit card.
I even had my credit card looking into who you were because I couldn't find any emails or Google search that showed ID PROTECT.
31 July 2022
Unprompted review
Reply from Credit Verify
Dear Joleen Watson,
Thank you for contacting Customer Care,
Our record shows you already called us today 01/23/2023, and we helped in canceling your account. This email is to inform you that your account has been successfully canceled as of 01/23/2023. To confirm, there will be no further charges from us in the future.
Should you have any questions or need further assistance, please contact our Customer Care at 1-866-899-3175 and one of our Customer Care Representatives will be happy to assist you.
We are open from Monday to Friday from 10 AM - 6 PM EST.
Regards,
Customer Care
SCAM
YOU GUYS ARE TOTALLY SCAM. YOU CHARGED ME AGAIN THIS MONTH BUT I CANCELED MY ACCOUNT SINCE DECEMBER 19. YOU DIDN'T REFUND MY DECEMEBER CHARGED AND IM STILL WAITING FOR YOUR EMAIL L...LIKE SERIOUSLY SOMEBODY NEED TO CALL ME AS SOON AS POSSIBLE
21 January 2023
Unprompted review
Reply from Credit Verify
Dear Evelyn Fox,
Upon checking our system, we see that you already called us on 01/23/23 and we assisted you in canceling your account. To confirm, there will be no further charges from us in the future.
Should you have any questions or need further assistance, please contact our customer care department at 1-866-899-3175, and one of our customer care representatives will be happy to assist you. We are open Monday through Friday from 10 a.m. to 6 p.m. EST.
Regards,
Customer Care
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