CreditAssociates Reviews 

22,517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,517)

2,579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomas was very nice and helpful and…

Thomas was very nice and helpful and explained everything. I hope that I can work with him on a regular basis.

5 August 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Jeffrey. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nice

Exactly has the letter I received in the mail described.

4 August 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Kevin. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Yes there is light at the end of the tunnel

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly praying to my Lord and Savior that he has answered my prayers and I have a way out with credit Associates thank you Hilda ; Jones. Blessings.

4 August 2026
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Reply from CreditAssociates

Thanks so much for your feedback, Hilda. We’re so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I had a good experience

I gas a good experience, the people who assisted me were very kind and professional. I think the company is doing a good job helping people consolidate their debts, and I am very grateful for the help provided

4 August 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Mariela! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Great

Informative and helpful

4 August 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Dennis! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The associate that I spoke with was…

The associate that I spoke with was very nice and she explained things so that I had a full understanding of what was happening. I highly recommend the company.

3 August 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Brenda! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Good10!

Easy explanation

4 August 2026
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Reply from CreditAssociates

Hi, Laura. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Explanation on account

Explanation on account

31 July 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Myra. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

NICK VARELA HELPED ME WITH THIS…

NICK VARELA HELPED ME WITH THIS ACCOUNT. HE WAS POLITE, PROFESSIONAL, INFORMATIVE AND KIND.

3 August 2026
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Reply from CreditAssociates

Thanks so much for your feedback, Michelle. We’re so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Everything was handled very easy and…

Everything was handled very easy and explained step by step. Gentleman was very friendly and helpful, I greatly appreciated the conversation.Thank you so much for the easy service you provided.

31 July 2026
CreditAssociates logo

Reply from CreditAssociates

Thanks for the review, Beverly! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

review

Rick was very knowledgeable and polite. He made the experience easy

31 July 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Kandace! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

I received comprehensive guidance

I received comprehensive guidance, which gave me a clearer understanding of my new plan and the potential savings.

3 August 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Evelyn! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Online Angels!!

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel that there is happiness in my future! Thank you!

3 August 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you so much for your kind words, Donna. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Friendly

Friendly , very helpful, knowledgeable

31 July 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you so much for your kind words, Roger. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

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