CreditAssociates Reviews 

22,508
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,508)

2,569 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you CreditAssociate Staff

Your representative walked me through the process. She allayed my concern that this might be a scam. She put together a plan that literally saved me from financial catastrophe. Thank you Rose.

3 August 2026
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Reply from CreditAssociates

Thanks so much for your feedback, Laurie. We’re so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Understand people financial situation due to certain events in life

Analyzing customers financial situation and giving options to manage debts with a proper solution to become debt free. Giving a new start to manage credit in a good way if you have the income to support yourself.

4 August 2026
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Reply from CreditAssociates

We appreciate the stellar review, Mayra! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Hi great experience with customer…

Hi great experience with customer service, they listen, I would recommend highly 👌 👍

4 August 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Carmen! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Norma Perez explaining to me how she…

Norma Perez explaining to me how she can help me compare with this other program and save me some money. I appreciate all the help that she gave me and she was very pleasant and caring.

7 August 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Shirley! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Everything was explained clearly and I…

Everything was explained clearly and I feel this is the best program to become debt free. The service and lower payments are awesome

7 August 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Darryl! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

It’s easy

Satisfied with my account

4 August 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Karan! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 3 out of 5 stars

Incorrect information

Initial phone conversation was good. The subsequent 1st Enrollment Kit emailed to me was incorrect and did NOT reflect the facts and figures my agent and I had agreed on. Three days later, after I had made 2 calls trying to reach my agent to no avail, I received (through email) a second Enrollment Kit with the correct 'Summary of Terms". I have yet to receive a call from my agent explaining what happened and confirming that I indeed have the policy we spoke of. This is poor customer service and creates in me a lack of trust in the company.

3 August 2026
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Reply from CreditAssociates

Catherine, we'd love to see if we could work through your concerns together. Can you please contact us at 800-477-1607? Thank you for your time. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Money i save

It was great

4 August 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Hope. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Did exactly what I needed done to…

Did exactly what I needed done to consolidate my credit cards, get me an affordable payment and pay off some much needed cards to relieve stress.

3 August 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Michelle! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Repsentative was very helpful and…

Repsentative was very helpful and compassionate

3 August 2026
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Reply from CreditAssociates

Hi, Camille. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

My experience

Alex was friendly and considerate--understood my situation. I look forward to working with him.

4 August 2026
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Reply from CreditAssociates

Hi, Merrill. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Introduction to a solution

It was nice to talk to someone understanding the difficulties with various situations

3 August 2026
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Reply from CreditAssociates

Hi, Gerald. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

So far

So far , my experience has been great takes pressure off

3 August 2026
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Reply from CreditAssociates

Hi, Mark. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

I really liked talking to Nick

I really liked talking to Nick. He does a really good job and he told me to call him anytime. I had questions to answer and that was a good feeling. I just thought it was going to be knocked down more money than it was to me. That was disappointing. The example of $25,000 was knocked down to $12,000 on the paper that was sent and I had $29,000 and it was not knocked down to half and they were all the banks and stuff that you deal with. I feel my payment would have been lower if they knocked it down to half like in the example.

3 August 2026
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Reply from CreditAssociates

Can you please contact us at 800-477-1607 so we can speak with you about your experience and see how we might be able to make things right? Sincerely, Your Client Success Team

Rated 5 out of 5 stars

DAVID BUSTOS !!!!!!!

DAVID BUSTOS !!!!!!!
IS ABSOLUTELY AWESOME !!!!
HE IS A TRUE PROFESSIONAL IN EVERY WAY !!!
HE DESERVES LOTS OF PRAISE, RECOGNITION FORM HIS FINE WORK, GREAT PERSONALITY, DEMEANOR, COMPASSION, EMPATHY!!! HE'S A SUPERSTAR AND SHOULD BE AWARDED A PAY RAISE AND A NICE YEAR END BONUS !!!
THANKYOU DAVID!!!!!!!!!!!!!!!
RICHARD TALBOTT

6 August 2026
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Reply from CreditAssociates

Thanks for the review, Richard! Your feedback is so much appreciated. Sincerely, Your Client Success Team

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