Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
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Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
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Crazy Domains took over our Freeparking Domain Host & Email Account. So far the transition went smoothly and we have had very good support with any issue. Very helpful staff on the Chat feature with... See more
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Getting through the virtual chat assistant to a real person was quick and easy. The assisant took less than 4 minutes to analyse the issue, escalate, and for the agent, Merchael, to come on line to fu... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
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Crazy Domains "restricted" my email hosting for no reason
PART 1:
Crazy Domains sabotaged ("restricted") my email hosting for no reason on Friday 10 July 2026. I could not send or receive emails for 3 full days. I rang support and they "unrestricted" my email. Now I can send but have not been able to receive any emails in Outlook since 10 July, 5 days ago. They said they would help with Outlook settings but failed to do this...
PART 2.
Then they sent me useless fake Outlook settings. They are deliberately disrupting my life and work for as long as they think they can get away with it, in retaliation against my numerous complaints and 1 star reviews over a period of many years. I am wasting a massive amount of time attempting to recover full access to my own emails, and they are laughing about this. I paid a lot of money for email hosting and they are unlawfully refusing to provide the service I paid for. I have not been able to receive emails in Outlook for 6 days and counting…
PART 3: Then they REPEATEDLY sent me incorrect and/or incomplete Outlook settings, which I repeatedly complained about by email, along with screenshots showing all of my failed attempts to make Outlook RECEIVE using their settings. Still could not receive in Outlook early on the 7th day...
PART 4: They FINALLY gave me a vital missing instruction for the Outlook settings in the afternoon of Friday 17 July. I tried this and it finally allowed me to receive emails. A large number of emails was automatically downloaded from their server and after a major email filing session, everything was back to normal, after a week of not being able to receive in Outlook. Massive relief…
PART 5: Around 1.40am today, Saturday 18 July, the nightmare began all over again, when messages demanding me to enter my email address resumed popping up in Outlook and NOT accepting my new password, and all emails are now blocked again, both incoming and outgoing. Webmail is also now blocked again.
Someone has to physically access my email hosting account in cPanel and then physically tick the “restrict” box to make this happen. Yet they claimed early in the last week that they could not determine how my account was “restricted”. This is just one of numerous blatant lies they have told me. I now have no way of accessing my emails again.
These sick people have obviously hacked ("restricted") my account again out of pure hate filled retaliation against my honest and direct complaints and reviews of their highly improper and unlawful conduct. I have paid a lot of money for Crazy Domains to host my emails and they are refusing to provide the service I paid for. This is unlawful. They have no regard for the law.
I am going to run out characters sometime, so may not be able to complete this review, but I’m pretty sure it will be a repeat of PARTS 1, 2 and 3 above. Not satisfied with totally disrupting my week just gone, now these sadistic people are determined to disrupt my life, resulting in massive time wasting and distress, on an ongoing basis. I will be posting these reviews on other platforms as time permits, and pursuing my complaint to Fair Trading NSW that I made this week…
10 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Marc,
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. We completely understand how frustrating and disruptive it must be to be without access to your emails for several days.
We would like the opportunity to investigate this matter further and work towards resolving it as quickly as possible. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
I experienced some downtime of my…
I experienced some downtime of my website, over a day and asked for some compensation, the answer was: even though you have been a loyal customer for 17 years, we are unable to authorise a refund on this occasion.
Time to move on!
14 May 2026
Unprompted review
Reply from Crazy Domains AU
Hi Graeme,
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We completely understand how disappointing it must have been to experience website downtime, especially after being a valued customer for 17 years, and we regret that the outcome of your compensation request did not meet your expectations.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can thoroughly investigate your concerns and ensure they have been reviewed appropriately.
Your feedback is important to us, and we are committed to improving our processes and the overall customer experience. We sincerely hope to have the opportunity to address your concerns directly.
Kind regards,
Renan D.
Online Experience Specialist
Crazy Domains is a fantastic website host…
Crazy Domains is a fantastic website host offering many different services. We have been with them for nearly 20 years. Yesterday Gedeon from Customer Support quickly fixed an indexing page issue that interfered with access to our website.
13 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Ian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Thank you Elen J.
Thank you Elen J and was very helpful and clear in responses to all my queries. Easy and respectful. Thanks and appreciated.
Stephen
13 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Stephen,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful and responsive.
11 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Phoon,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our support team to be very helpful and responsive. Providing timely and reliable assistance is our priority, and it's rewarding to know that we were able to meet your expectations.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
I-26025762 Gedeon was brilliant
I-26025762 Gedeon was brilliant. A true asset to the company. Informative, patient, and helpful customer service delivered
8 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Aldine,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Gedeon provided you with informative, patient, and helpful customer service. It's wonderful to know that his dedication and professionalism made such a positive impression, and we'll be sure to share your kind words with him as recognition for his outstanding support.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
I would never use Crazy Domains again.
I would never use Crazy Domains again.
Today I was charged to renew a domain name that I had stopped using over five years ago. When I recently purchased a new domain, an auto-renewal was somehow enabled on this old domain without my knowledge. Only seven hours after the charge was processed, I contacted customer support to explain that I no longer owned or used the domain and requested a refund.
Despite the renewal having only just occurred and the domain being of no use to me, they refused to issue a refund.
I find it incredibly disappointing that auto-renew can be enabled in a way that isn't obvious to customers, resulting in unexpected charges. It feels like a very unfair business practice.
I'm extremely disappointed with both the billing process and the lack of customer service. As a result, I will never purchase another domain through Crazy Domains or use any of their services again.
10 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Nicola,
We understand your concerns regarding the unexpected renewal charge, the auto-renewal settings, and the outcome of your refund request. We appreciate you bringing this to our attention, as we recognize how disappointing this experience has been.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
CD will disrupt your business
CD will disrupt your business - without question.
Once you let them host your emails and website, you’re effectively stuck, and they know it.
Their latest failure came after they convinced me to upgrade to a dedicated Microsoft Exchange server, promising it would resolve our frequent dropouts. Instead, the situation deteriorated. The dropouts stopped, but we now face ongoing authentication failures affecting every employee.
Support is another ordeal entirely. Expect to spend hours on the phone with offshore staff whose primary directive seems to be: “find a way to blame another product.” In our case, that product is Microsoft 365. As of today, they’ve even stopped monitoring their own support email service!
If you haven’t signed on the dotted line yet, do yourself a favour and choose another provider.
You will regret spending money with Crazy Domains. They will continue extracting fees from your business with empty promises and a complete disregard for how critical their services are to your operations.
10 July 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it is to encounter ongoing service concerns, especially when they impact your business operations and daily activities. We understand the importance of having reliable email services and effective support when managing critical business needs. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
"Support" is a sales team creating fake…
"Support" is a sales team creating fake issues to sell solutions users don't need rather than offer actual tech support
Crazy Domains support is 100% focused on selling unneeded add ons rather than offering any actual tech support.
After ongoing outages over 24hrs, tech support tells me I'm over physical memory usages. They direct me to the control panel usage metrics that show an error. The issue is, if you go into the actual usage metrics rather than just the error message, you can see I'm only using a very small percentage of my allowance on all usage limits.
All levels of support focused on pushing web dev or upgraded hosting sales. Despite looking at the actual metrics, repeating the actual usage numbers, and agreeing I was using a small percent of every limitation they still persisted to push sales of unneeded products. This included completely fabricating that I requested a hosting upgrade when I had said nothing of the sort.
Moving through chat, phone and supervisor support with multiple people claiming to be supervisors, every single level tried to push products as solutions despite the metrics saying clearly there was no problem and the previous "support" agent confirming this. I was hung up on multiple times and directed to an unmonitored voicemail to get me off the line without resolution.
Crazy Domains has cold called in the past falsely claiming usage limits had been hit, then using aggressive sales tactics to push completely unnecessary upgrades. I believe the current error message and website outages have been manufactured specifically to generate forced upgrade sales leads.
In what I suppose was meant to be only an internal email, Renan informed the his team that there was to be no further support offered to me as my issues were "not related to any negative reviews on our platform."...
So here we are... The website outages are ongoing. The sales focus support claim it's been escalated and will be resolved yet there is no further updates (excluding Renans email telling his team they must not offer support...)
I have never deal with a less ethical company and deeply regret purchasing longer term hosting.
7 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We understand your concerns regarding the website outages, the recommendations you received during your interactions with our support team, and the overall handling of your case. We appreciate you bringing these matters to our attention, as this is not the experience we aim to provide our customers.
Please be assured that your feedback has been taken seriously and has been shared with the appropriate teams for review. We are committed to ensuring that our customers receive accurate technical guidance based on their individual circumstances, and we regret that your experience did not meet those expectations.
We would like to let you know that our team has already sent you an email regarding this matter with further information and assistance. To help us keep all communication in one place and ensure your concerns are addressed efficiently, we would greatly appreciate it if you could reply directly to that email. This will allow us to continue assisting you, provide any additional clarification you may need, and work towards a resolution as quickly as possible.
Thank you again for bringing this matter to our attention. We appreciate the opportunity to assist you and hope to restore your confidence in Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
Marion is as sharp as they come
Marion is as sharp as they come! Excellent excellent customer service and problem solving!Thank you!
7 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Jay,
Thank you for taking the time to share your wonderful feedback about your experience.
We're delighted to hear that Marion provided you with excellent customer service and effective problem-solving. It's fantastic to know that her expertise and dedication made such a positive impact on your experience.
Your kind words mean a great deal to us, and we'll be sure to share your appreciation with Marion as recognition for her outstanding support.
Thank you once again for choosing Crazy Domains. We truly value your support and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
reciept 62463071
(reciept 62463071, 62463627 and others) Crazy Domains with their agressive and dishonest sales techniques coupled with exhausting technical futile canversation make them one of the most frustrating companies to deal with.
Hyacinth and Christine (Account Managers) simply create problems so that they can charge customers more money. First Hyacinth rings offering a solution to the space on my email storage ... i pay ( i find out later that other charges were taken from my card also ) but miraculously that creates another problem my "catch all" does not work.
So after week of leaving phone mesages for Hyacinth to ring me back, Christine rings me back with a sollution that will cost more money... desparate to get my emails working ... i pay. Christine promises to ring me back and promises that she will not let me down. A week without hearing from Christine the problem remain unresovled i continue to loose sales and time. After spending hours on hold and leaving costless mesages for Christine I finally get through to her. (SHE APPOLOGISED FOR NOT GETTING BACK TO ME AND EXPLAINED THAT SHE HAD OTHER MORE IMPORTANT THINGS TO DO)
So it turns out that what Christine sold me a product that does not support all of my email addresses, but Christine had a solution ... all that i needed to do was pay more money and she promises that it would work then ... she was just going to process it and get it happening without telling me how much it would cost. It is at this point that one must assume that that these people work on commission and will not get back to you if there are problems UNLESS they can make more money out of you.
It is going onto 3 weeks now without my emails working correctly ... Christine promises me that she will ring me back in 4 hours ... we will see
Sooo.... if you are thinking of using Crazy Domains a few words of wisdom... DONT and if per chance you do not heed my warning DO NOT KEEP CARD DETAILS ON FILE WITH THEM
Invoice Number : reciept 62463071, 62463627 and others
6 July 2026
Unprompted review
Reply from Crazy Domains AU
Hello Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding your recent interactions with our team and the issues you encountered with your email services and billing concerns.
We understand how frustrating and disruptive this situation must have been, especially as it has impacted your day-to-day operations. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would appreciate the opportunity to review your situation in more detail, including the services and charges linked to receipts 62463071, 62463627, and others, so we can properly assess what has occurred and identify the best way forward. Please be assured that we will further investigate this matter thoroughly and ensure it is handled with the appropriate urgency and care.
Your feedback is valuable in helping us identify areas where we need to improve our service and customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
Gedeon was knowledgeable and tenacious…
Gedeon was knowledgeable and tenacious in resolving my issue. He understood the problem and resolved it in about 20 minutes and it was all fixed first go.
Case I-25811837
19 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Roger,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Ruel went above and beyond
Ruel escalated what he couldn't fix himself immediately but did an excellent job at getting my domain and web hosting activated. His customer service was spot on and he was very helpful.
5 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Veronica,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains
Regards,
Cathy T.
Online Experience Specialist
Jane was courteous and resolved the…
Jane was courteous and resolved the issue promptly
3 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Arvind,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Do not use
Do not use. Your data is not safe. They force "complementary" domains and services attached to these domains on to you without your permission and then demand money for them after 12 months. When you try to opt out of those unwanted "gifts" they make it difficult to do so and threaten you with loss of data. When I did opt out, they then deleted my own domain and I lost all my data as a result. As a "gesture of goodwill" they offered me "credit" for the 10 months hosting I'd already paid for but demanded I pay to have my domain re-registered in order to use it. All the while, they hounded me to pay for protection for a domain they deleted ie they were trying to get me to pay for a product they knew was worthless.
1 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Maddy,
We sincerely apologize for the inconvenience caused regarding the domain renewals, billing concerns, cancellation process, and the issues you experienced with your domain and associated services. This is certainly not the experience we aim to provide.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at supportreviews@crazydomains.com, so we can investigate this thoroughly.
Your feedback is valuable to us, as it helps us identify areas where we can improve both our services and our customer experience.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Crazy Domains.
Kind regards,
Renan D.
Online Experience Specialist
Very easy transition to the domain
Very easy transition to the domain. They made the process fast and efficient. Nithin was great to work with.
2 July 2026
Unprompted review
Reply from Crazy Domains AU
Hi Luke,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Very helpful customer support
Customer support agent was extremely helpful and understood the impact of a domain restriction to my business.
26 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that our representative was able to assist you effectively and understood the importance of resolving the domain restriction, particularly given its impact on your business.
We know how critical your domain is to your day-to-day operations, and we're pleased that our team was able to provide the support and understanding you needed during this time.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. It serves as great encouragement for us to continue delivering the high level of service our customers deserve.
We truly appreciate your trust and support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Crazy Domains.
Kind Regards,
Renan D.
Online Experience Specialist
DNS compatibility
do not use if your creating your own back end or front end. DNS is nowhere to be found
30 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello George,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the DNS compatibility and the difficulties you encountered while setting up your backend or frontend.
We understand how frustrating it can be when the DNS configuration does not work as expected or when the necessary DNS settings are difficult to locate. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate your concern and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
the most unfriendly user site
the most unfriendly user site, the hardest to communicate with. honestly with the time of agentic AI, they need to do something about it.
when no one to talk to!
when no one to email!
when your chat bot is so proor!
when your site produces 2 different login credential out of the blue!
when the site stops responding at the login jams, and your chat bot says try after 30m and even after 30hrs it does not respond!
when we try to transfer to godaddy , the code you have provided is not working for go Daddy!
what can i say?
how can you host other people websites when you can not handle your own? shocking to say the least.
29 June 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our website and the difficulty you encountered when trying to communicate with us. We understand how important it is to have a platform that is easy to navigate and accessible when you need assistance.
We understand how frustrating it is to experience a website that feels unfriendly to use and communication channels that do not meet your expectations. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at supportreviews@crazydomains.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Problems with email server settings.
Problems with email server settings.
Ellen J was very helpful, patient and courteous.
I've been a Freeparking client for well over 10 years now. I was always 5 star impressed with the freeparking help desk. It is very reassuring to see the same high quality 5 star support continues with the transition to Crazy Domains. Thank you Ellen J (and all the help desk crew because I am yet to encounter a tech supporter who is less than 5 star).
29 June 2026
Unprompted review
Reply from Crazy Domains AU
Hi Louis,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Ellen was able to assist you with your email server settings in a helpful, patient, and courteous manner. We will be sure to share your kind words with Ellen, who will be thrilled to know that her support made a positive difference to your experience.
It is especially meaningful to hear from a valued customer who has been with Freeparking for over 10 years. We truly appreciate your continued trust and are pleased to know that the high standard of support you experienced with Freeparking has continued throughout the transition to Crazy Domains.
Thank you once again for your continued loyalty and support. We look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
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