Crate and Barrel Reviews 

They just lie about when they will deliver your item. I text to ask why no one showed up, they just lied and said “delivery will be tomorrow”, they never came.
The shipping company just sent me the same form I have filled out 4 times all ready, then informed me they would be delivering to me next week. I am away on vacation next week.
I just want to cancel this and try to get a refund.

Ridiculously long hold times. Poor customer service s no matter who you talk to. Recently spoke to Jesus after waiting on hold for 23+ min. only for him to be rude and unempathetic. After years of being a customer I can no longer support antiquated systems, poorly made furniture and poor customer service. Btw. He should be fired.

I can't even fit all of the terrible experiences I've had with this company in one review. It's impossible to speak with customer services. I have dealt with order delays, incorrect shipping charges, damaged furniture, inability to change email addresses and payment methods, the list goes on and on.

If you wanna be plagued by never-ending texts and emails, then buy something from Crate & Barrel. If you go in and block the contact, you will simply get another one the next day from a slight variation. I will never buy anything from them ever again. Obviously, after reading the endless one star reviews about the worst customer service in the world. I can only say that I’m lucky that I bought some forks. Not much thinking you’re wrong with a fork. Such a pity because over the years I have bought so many things from them and they were always amazing. I wonder who took them over?

Not a good company. This first order will be my last. Offered a 15% discount to first time buyers, but provided a code that didn't work. I had already searched for and found a few things I needed and don't want to find others elsewhere, so I made my purchase BUT I will never shop at crate and barrel again, and would never recommend it. A dishonest company - there are better retailers out there.

I placed an order of plates, bowls, and dish towels- simple stuff I could have gotten in the store- on 2/16. It said it shipped on 2/17 with an estimated delivery date of 2/23. There was a huge snowstorm, so I expected a delay. As of 2/26, no active tracking is available, and the package still hasn't been picked up from the warehouse. I called on 2/24 and 2/25, but no one could tell me where my package is or when I will be receiving it. I should have just gone to the store. I won't be making purchases from Crate and Barrel online anytime soon.

The worst quality , purchased storage basket for my baby room . It was already all chipped less than a month ago. I can’t believe I spent $90 on this . They don’t accept return or exchange.

I have been extremely disappointed on their customer service. After accidentally purchasing 2 Ninja creami’s due a lag in registry updates, I immediately contacted the customer service. They were closed at the time and did not get back to me until the next day in which they said the product was already in processing. Keishagay was extremely unhelpful and ultimately both products were sent to the couple without any resolution and a double charge to our account. Crate & Barrel also provide incorrect shipping FedEx information.

Love their stuff but just went to a store and purchased $1000 worth of dinnerware and had the worst customer service. Mistakes with what they rang up and told me things were in stock when they weren't. No apologies.

Furniture was dirty, showed foam, staples not placed properly and lose threads upon delivery for a $2200 couch (I would expect that quality from TJ Maxx). Quality control was clearly missed when leaving the manufacture. Store’s response was that it was not their problem and that I should have ask to inspect the furniture at their warehouse by having all of the packaging fully removed. Are you kidding me?! Also bought furniture at living spaces, Costco and Macys. Never had such a terrible experience on such an expensive buy

I'd like to give 0 stars, but it's not available as an option. For those considering purchasing as little as a napkin from this place, fair warning: do not. I cannot begin to rate the customer service because there is none. They're great at siphoning more than 15k from your wallet, but that's it. They lie about what's in stock until after you've paid, they lie about delivery times, don't answer the phone for 30-40 minutes, and when you finally get someone, it's as if they have the IQ of an apple.

I normally give people the benefit of the doubt, but in this case, both Crate & Barrel, CB2, and JB Hunt's "delivery service" should be investigated by the government for their business practices and deceptive advertising.

When a place has great customer service, you can forgive a few mistakes. When they have no customer service and lie to customers, they need to feel the weight of their misdeeds. Now, I will hire an attorney, sue them, and do all I can to publicly warn people never to do business with them. Caveat Emptor.

I hate to be writing this review because we’ve always had great experiences with Crate & Barrel in the past. Unfortunately, that has not been the case this time.

These chairs began tearing within six months of purchase. After spending hours going back and forth with customer service, the final resolution was a 50% store credit—only after Crate & Barrel took back 100% of the product to their warehouse.

We have been loyal customers for years, have purchased major items like couches, and even used Crate & Barrel for our wedding registry. We continued to return because the customer service used to be above par, but that clearly has changed.

Between the poor durability of the product and the disappointing customer service experience, I no longer feel this brand justifies its pricing. Sadly, we’ll be making future purchases elsewhere.

Will never order from them again. On day 3 of delivering a 6k banquette and they didn’t show up. Customer service team doesn’t even know what’s going on and warehouse closed at 3:30??? One team told me they are on their way and another team told me delivery isn’t happening today. Unacceptable on so many levels. I expect more from a company like this. So disappointed.

Horrible customer service. Bought a 3000K sofa, Lounge II 93" 5 years ago and is now caving in. Customer service is not reacting to my request of a repair or new unit. I've had Ikea sofas that last longer. Very disappointed. Thought I was getting high quality and longevity with this brand.

Ever since IMPRINT took over acct management I've not been able to get into my acct. Making payments i impossible. Can't even do so with telephone payments. They won't accept my date of birth - which is MY DATE OF BIRTH - as part of the verification process. They are ridiculously convoluted and like that giant black digital box you cannot enter. Speaking w/reps gets you nowhere because they have little power to do anything. Welcome to The BORG...you will NOT become assimilated.

Cancelled item and they are not issuing a refund. They could not deliver in time for Christmas so I cancelled.
Paid through PayPal which shows full amount for 2 items paid. Also shows the full amount taken from my bank account. Crate & Barrel are saying they only
received payment for 1. I filed a claim through PayPal with pictures of supporting documents. It has now been 7 business days, no reply, no refund issued. Not good business.

I bought the Babyletto Kiwi Glider Deluxe
December 6, 2025 from Crate and Barrel
For my daughters January expect baby delivery. Order processing and shipping delays were never mentioned during the
Ordering process. After inquiring about the the slow processing and
Shipping, I was informed it would be March of 2026. Upon contacting customer service they indicated there was nothing they could do, however, they did delete he delivery fee. After more BS excuses I asked for a refund. Crate and Barrel indicated that I would have to wait for the March delivery in 2026, then arrange a pickup and delivery back to the crappy company. I’ve had to go out again and buy a Nurtur&, which is better quality anyway, in my opinion. Crate and Barrel has the worse customer service I’ve ever experienced and I’m still out the money I paid in good faith.
Do biz with this fraudulent, in my opinion, retailer at your own risk.

First and last time shopping on Crate and Barrel.
The absolute worst customer service I have EVER received from any company I have ever shopped with. Extremely unprofessional customer service agents.
I have nothing good to say about them whatsoever.
I will never buy from the company again.

Don't waste your money buying furniture from this company.
Service after sale is the WORST!! I bought 2 sofas for $7,800. In less than 8 months the 2 sofas are in bad shape, when you sit you sink and the back concussions are now flat and looks horrible!!
I reached out many times to them, their answer that's I normal and if I want I could purchase replacement cores for $182 each, that would be over $700!!
just a big name with bad product and bad service!!

Ordered a Christmas gift three weeks ago and crickets from this company. They say it’s a third-party vendor, but they’ve already charged me and won’t let me cancel my order. We had to dispute it with our credit card. I would stay away from ordering from what you used to be a great company.