CrashPlan Reviews 90

We have been loyal customers of Crashplan for 10 years and they have made hundreds and hundreds of dollars out of us.

Now, when we try to contact them for the first time ever because there is a problem caused by THEIR lousy system, they are absolutely impossible to get hold of.

They encourage you to use their chat support. What is this? Simply and purely a 'bot' that doesn't answer the simplest of questions. No human being whatsoever!

They have a phone number. No matter which options you select, you are sent to an automated message. It sends you to their help section. No human being once again!

I could go on and on.

I've wasted HOURS trying to get hold of Crashplan, all to no avail.

We are in a dire situation now with our backed up files and when are trying to reach out to Crashplan they are making it IMPOSSIBLE for us.

Therefore I'd recommend you stay clear. When you are in a situation like ours you will realise that they are simply not available for you!! Therefore there is absolutely no point paying Crashplan hefty amounts of money if you can't access your files when you actually need them.

Avoid, avoid, avoid!

the price is good, but the interface is difficult to figure out. i have to email them all of the time to figure out how/why my backups are not getting completed. they give me some complicated instructions on how to check logs. i don't want to do that, i just want a simpler solution.

Went to restore files, but found huge numbers of folders were completely missing. I never received any notifications about failure for the machine where they were missing.

TRIED MULTIPLE TIMES TO RESTORE MY FILES TO A NEW COMPUTER WITHOUT SUCCESS. ZERO SUPPORT
STAY AWAY

I've been a long time user since about 2014. They used to be great, but have seriously gone downhill.

The initial shutdown of the user accounts was the biggest red flag that Code42 was putting money above customers. It was a way of doubling the price and clearing out everyone using above 5TB. I was still happy with the service so I moved to the small business account.

The nail in the coffin was when they started introducing "forced exclusion lists", which were very broad filters. Any files under these filters would be silently removed from your backup, without the users knowledge. This filter list was occasionally expanded too without much notification, so it became less of a "plug and play" solution, and more of a "keep track of the filter list, check which files are backed up, and find a workaround for the ones which aren't". You can't even bypass the filter when doing a local backup.

The sad part is that the coders did an amazing job, and the software is superior to most other versioned backup programs. It's just the company itself is trying so hard to save money they've made it extremely unreliable. I would not be surprised to see C42 shut down within a few years.

They turn their customers down! I was a loyal customer of their product, paid for many years, and suddenly one day that I wanted to have access to my data, I realized that they had shut down the product that I had subscribed to, and had removed all my backup data. Apparently they had sent me an email and had given me a two-week notice but the email was tagged as promotion by Gmail and I saw a bit late. Guess what, the only time I wanted to have access to my data, it was gone! This was the whole point of their company: to keep my data reliable and safe till I want to have access to it, and I way paying them yearly subscription fee. Never do a business with them.

Sucks. I had a computer hard drive/ OS crash and crashplan lost my backups. They blame me, but my files were backed up and I can’t get them. I lost months of work as a result. They don’t understand how their backup works, and blame me. I’m really unhappy with their service, and support. I believe the tech support doesn’t understand when a drive/OS craters, what to do. Igor screwed!

Rude customer support. Broken Ubuntu upgrade process that takes backups offline, forcing you to deal with the rude customer support.

I see this website is loaded with negative reviews about Crashplan.
Not to be judgemental but I have been a customer of them for both the private and business solution and never had any problems. I switched back and forth between different providers but none of them matched up against Crashplan so far. I will highly recommend this service for anybody who wants a simple but solid (business) backup solution.

As a small business we paid Crashplan hundreds and hundreds of pounds over years to keep our data safe, knowing that one day we'd have to restore a backup. After a hard drive failed, that day came, and with it another shock; the restore process. It took days upon days to recover some of the files over ridiculously slow transfer rates. Software crashed, or failed to log in, transfers failed part way through, and direct downloads (limited to 250MB) via the web dashboard failed regularly. Terrible support service via email who basically didn't want to know. Avoid this company at all costs, there's far better solutions out there.

I hope someone will intent a cause against CrashPlan. Their service is VERY DANGEROUS.

sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service
there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

After almost 5 years of backup (and the money that goes with it, of course), they've deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends…

There is an option on their app that says « Remove deleted data files : Never », well that does not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ». I got an answer from an employee for that : "The "remove deleted files" setting refers to files that have been deleted from your computer, not to files that have been removed from the file selection." (My fault, I should have guessed that...!!!).

They don't care a bit, you’ve just lost a huge amount of work and their only answer is "sorry next time you should read this and that on our website...

Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service!

Well, at least since everything as been deleted, no hesitation to leave now!

This backup solution has deteriorated rapidly. The technical solution (Java) was never a solid design for a key system maintenance feature. As such, it always was slow and a memory hog. However, in the last 2 year with the "focus" on small business, it really has become very clear that the company is more focused on bringing in more money without providing any substantial improvements. Backups are still slow, restore even slower, no support for recent version of Ubuntu. Various tricks to be able to keep invoicing you.

One of the worst pieces of software I've ever used. Will kill your battery, CPU, and bandwidth — all that constantly, no matter how long you leave it to run for, and *for nothing*. You won't even be able to get your backup back should anything happen.

Like others have commented, they keep changing their terms & conditions and now for the first time ever I need to get my files back after replacing a device. Got about 10% of my files back. Software functionality pathetic. Now forced to download the files manually through their rubbish web interface. There is one reason and one reason alone to use a Cloud backup and that is data security. I am afraid you will NOT get that from this solution. DO NOT USE this software.

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders.

My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1.

We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.

I have spent days working with their technical support ( experience not pleasant, very condescending, and unhelpful ) and then with their management ( better experience ) to no avail. They have no way to recover the files they randomly deleted and offered a "few free months of service" as compensation. Their attorneys say the company does not have a contract with its users, and therefore they are not in breach of contract by making these changes with no notification.

I am leaving the service and you should be very wary.

I give CrashPlan Home 5 stars. Unfortunately, CrashPlan Home no longer exists. A little over a year ago all Home users were forced to go find another service, or "upgrade" to CrashPlan for Small Business. Oh, and the upgrade costs 4x as much for essentially the same service. Or is it?

Actually, CrashPlan for Small Business is horrendously worse than CrashPlan Home. A backup service pretty much has to get one thing right: it needs to be reliable. CrashPlan for Small Business is the opposite. On one of my computers it frequently just stopped working. It couldn't connect to it's own service that was supposed to run in the background, but was too unstable and constantly crashed. To fix it I would normally have to do a series of uninstalls / reinstalls, and then start the backup over from scratch. Then a few weeks later it would crash and I'd do it all again. It was a complete waste of time, not to mention a risky proposition due to the many gaps in backup coverage.

The problem I experienced on my other computer was much more straightforward, but completely mind-boggling. One day the software just decided to uninstall itself without a trace. It was as if it never existed on the computer. Poof! Obviously it was no longer backing anything up.

Do not use this company EVER! If you already use them, run away as fast as you can. They deserve to swiftly go out of business.

Wow! Last week they just decided to not allow backing up some locations, one that for me was very important in backing up. No word of it, didn't think to inform their users about the change. Suddenly I just wasn't able to retrieve my files from there anymore. Stay away!

I would rate them 0 stars if I could. They said they sent out emails informing me that they were discontinuing home service. Well, I never saw an email to this effect. I used the backup and restore in summer of 2018 and it worked fine. So, I had no reason to be concerned. No pop up came up to let me know there was any problem. January 11, 2019 and I tried to access my backup and it’s gone. They have deleted it and don’t seem to care. What a waste!

Poor customer service, Sol...