Craft and Hobby Reviews 

191
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The product arrived sooner than expected, in good condition. It fitted perfectly and has been most useful. The only thing faster than the delivery of the item was the request for a performance revie... See more

Rated 5 out of 5 stars

Ordered on behalf of my Mum. She ordered 2 delf soup bowls and spoons. One of the spoons was broken when she opened the parcel. She phoned customer service who were very helpful and patient and said t... See more

Company replied

Rated 5 out of 5 stars

Quick and efficient delivery. Thank you. Was rather puzzled at the delivery. The courier was told the third floor for the delivery (live in block of flats). Waited, watching the lift floor lights... See more

Company replied

Rated 4 out of 5 stars

I recently discovered this store for crafts, and I must say it's a hidden gem. They have a vast selection of craft materials, from paper and fabric to beads and ribbons. The quality of the products is... See more

Company details

  1. Craft Store
  2. Art Handcraft
  3. Hobby Store
  4. Scrapbooking Store

Written by the company

Craft & Hobby is the main past times brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

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4.3

All reviews

(191)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I recently discovered this store for…

I recently discovered this store for crafts, and I must say it's a hidden gem. They have a vast selection of craft materials, from paper and fabric to beads and ribbons. The quality of the products is excellent, and their prices are incredibly affordable.

25 April 2023
Unprompted review
Rated 4 out of 5 stars

This seller not only has a great…

This seller not only has a great selection of crafting supplies, but their shipping was lightning-fast - I'll definitely be a repeat customer.

15 March 2023
Unprompted review
Craft and Hobby logo

Reply from Craft and Hobby

Hi Alisha,

Thank you for your feedback! We're so glad to hear that you're happy with your purchase.

Yazz
Craft & Hobby

Rated 4 out of 5 stars

Good product

Good product, just too many paper ads with the package

6 October 2021
Craft and Hobby logo

Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived on time.

3 October 2021
Craft and Hobby logo

Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 5 out of 5 stars

Ordered on behalf of my Mum

Ordered on behalf of my Mum. She ordered 2 delf soup bowls and spoons. One of the spoons was broken when she opened the parcel. She phoned customer service who were very helpful and patient and said they would replace it. What arrived was a complete bowl and spoon. Mum on the phone to say she didn't need the bowl replaced but was told to accept the complete set as compensation for the hassle. Can't ask for better service, many thanks 👍

25 September 2021
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Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 3 out of 5 stars

Delivery a long time and left in a…

Delivery a long time and left in a funny place . Free gifts a bit confusing ..

16 September 2021
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Reply from Craft and Hobby

I am sorry to hear that you were unhappy with the delivery. I have passed your comments on to our courier service to evaluate where parcels are left in future.
Craft & Hobby

Rated 5 out of 5 stars

Very pleased with my order

Very pleased with my order. All as expected and speedily delivered. Thank you.

8 September 2021
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Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 5 out of 5 stars

Service was quick and efficient and the…

Service was quick and efficient and the little reading hedgehog that I bought is the cutest thing and will look lovely in my garden.

8 September 2021
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Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 1 out of 5 stars

Not what i ordered looks nothing like…

Not what i ordered looks nothing like the product it doesnt have a skull as pictured and is much smaller than i thought

25 August 2021
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Reply from Craft and Hobby

I'm sorry that you weren't happy with the item you ordered. After looking into this, I can see that you ordered a Pedal Exerciser. This item is not advertised as having a skull on it. If you're unhappy, we will refund the item in full or offer an exchange upon return of the item to us.

Craft and Hobby

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. Thank you. Was rather puzzled at the delivery. The courier was told the third floor for the delivery (live in block of flats). Waited, watching the lift floor lights but no lift arrived. Had to go into the foyer downstairs where the parcel had been left! Anyone could have taken it but lucky no one around at the time.

15 August 2021
Craft and Hobby logo

Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

I'm sorry your delivery wasn't up to scratch. Your comments have been passed onto our courier service, so we can make sure this doesn't happen again!

Craft & Hobby

Rated 3 out of 5 stars

Website needs looking at

The two beautiful Stag door steps are wonderful, and delivery was swift, however, the website did not acknowledge my order or send an email detailing it, so I thought I had not completed the order. So I put it through again, only then to get two items.

If I were to use again, I would ring up to order

2 August 2021
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Reply from Craft and Hobby

Hello,

Thank you for your comment.

Looking into your details I can see that you have unsubscribed from receiving emails from us, which includes confirmation and dispatch emails.

I apologise for any confusion this may have caused.

Thank you
Craft and Hobby

Rated 5 out of 5 stars

Cutting Mats

They are very good looking forward to using them.

17 July 2021
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Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

Rated 5 out of 5 stars

brilliant

brilliant, very good service

16 July 2021
Craft and Hobby logo

Reply from Craft and Hobby

Thank you for your feedback! We're glad you're happy with your purchase.

Craft & Hobby

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