Cox & Cox Reviews 

Fahad helped me correct my accidental over-order with no fuss or drama. Total pro. Appreciated

I found Myrie to be super helpful and solution-focussed when organising a replacement lamp. Communication was swift and constructive - thank you Myrie!

I ordered a bed from Cox & Cox which ended up not being suitable for the room we'd bought it for so I requested a return and refund. The process was deftly and professionally handled by Kyle in the Customer Experience team who was extremely proactive, responsive and efficient and ensured the item was picked up promptly. He was a delight to deal with, provided me with various options to consider and ultimately ensured the experience was seamless. Very impressive!

Kyle was super helpful I couldn’t put my discount code in and he solved my situation so it could be put in afterwards. I phoned twice to get it put on and both sales assistants couldn’t find my order - it may not have come up on the system. I phoned again bc didn’t want to forget got Kyle and the discount was sorted straight away.

Purchased a Ravenna lounge set in grey a few years ago, first impression was that the set was much smaller than it looked in the photos. The cushions are thin with covers made of a pretty unpleasant fabric. Despite covering when not in use and storing dry during the winter, this year we got the set out and the table and one of the chairs have fallen apart, the other chair and sofa won't make next year. They are made of cheap softwood, terrible quality for the £1500 paid. I think this company spends all the money on marketing and very little on product.

Whilst my item proved to be out of stock, I was offered lots of options to rectify

Fahad solved my problem immediately. Very friendly and professional. Thx

Bought the Bora Corner Set a year ago. Looked after it as instructed with breathable covers and even overwintered it indoors in cool room. But within months it was splitting, warping and discolouring, with horrible flaking PU coating. I have been emailing the company for weeks and been told that this is normal for wood weathering. It is far from it. I was told I should have used the wood care products on the site - products that are not suitable for applying over PU coating. Then I was told I should be doing a light sanding to small areas. But I would have to spend hours and hours sanding down the large slatted sofas and table as this is not a problem affecting just a small area - it's the whole set. And I would still have a discoloured, patchy, warped and split furniture set. I didn't pay over 2k to be doing this within a year of purchase. And the info on site when I purchased it certainly didn't suggest this would be needed - I would not have purchased it if so! I have previously bought good quality natural wood furniture elsewhere, that weathers well with minimal care. The Bora set is far from that. I have eventually been offered a credit note - but I don't want to purchase anything else from this company so am now going to the ombudsman. I have seen many similar reviews of Cox and Cox outdoor furniture so I am not alone in my experience. Don't buy - the images on the website are nothing like the set you will be left with, within a year. I can't leave images on Trustpilot but have posted them on other review sites, so see how bad these products are before you spend good money on them.

Update 23rd July
Rapid reply from Cox and Cox to my review - thank you. However, you have had several emails from me that you are no longer replying to. Given the details in my review of the poor quality of the Bora set, your inability to identify my order details from my emails must mean that you have had numerous complaints about the same issue. In fact, I have seen similar photographs showing your outdoor furniture splitting and flaking on other review sites and similar frustrations from others about the failure to address complaints satisfactorily about outdoor furniture that is not of the quality portrayed on your site. I did not post my poor review for some time to give you time to address my concerns, but was left with no satisfactory outcome hence resorting to Trustpilot.

Delivery at 5.40 AM … yes that’s 5.40AM. Then, having paid £35 for delivery, the guys told me that to bring the item into the house (ground floor bungalow) it would be an extra £35 …… Dreadful service. Cox & Cox have apologised but ‘service’ like that is unacceptable. Order: 002601520

2 day delay to processing order after purchasing a very expensive outdoor furniture set.

Quite frustrating speaking to customer service who couldn’t see that being an issue.

When you spend over £1,000 on a product you expect a same day dispatch or at the least a confirmation the order has been processed outlining the mext steps for delivery.

The customer service were quite rude, it is clearly a poor internal process and making a customer feel stupid that they don’t know that without asking many questions is not good and almost lead me to cancelling the order.

Really disappointed with the extremely poor quality of our outdoor furniture. We have had it less than 6 months and have already had to replace a chair twice and now the coffee table needs replacing. The customer service has been fine and everythingreplaced, however, I don't expect such sub-standard product quality.

Hi Kelly,

Thank you for getting in touch. Our order number is #002392696. We contacted customer services on the following dates - 03/05/26; 09/06/26 and 21/07/26. The first one related to the original faulty chair, the second to the faulty replacement chair and the third most recent relates to the faulty table. I hope that is helpful. Chris

Absolutely thrilled with our new Bora external furniture from Cox & Cox, we had a few small issues but with their superb customer support (big shout out to Ellie) the furniture looks stunning.
Thank you again.

Very accommodating and helpful

I had a query with a delivery of a product I had bought, which was answered and rectified extremely promptly by myrie. I’m delighted with the customer service.

Laiba was extremely helpful and proactive: she organised everything simply, gave us different options so we could choose the best one for us, and was very pleasant to deal with. Excellent customer service!

Great customer service… I had a query about my order and received a helpful and very quick response. Thank you Fahad for getting back to me so quickly and resolving the issue!

The customer service Ellie has given in assisting with my order has been superb - defiantly worth 5 stars. Thanks so much Ellie for all your help its appreciated :)

This was my first purchase from Cox & Cox, and it has been a thoroughly positive experience from start to finish. I ordered two pieces of exclusive wall art, and I couldn't be happier with both the products and the service I received.

The artwork is beautifully made and looks absolutely stunning on my walls. The quality is excellent, and what I particularly appreciated was how accurately the website represented the products. The photographs and detailed close-ups gave a true reflection of what I received, which is so important when buying online. The pieces have added the perfect finishing touch to my rooms, bringing everything together beautifully and giving the spaces a more polished, complete feel.

The customer service was equally impressive. Zoya was friendly, professional, and incredibly efficient in helping with a small query after I had placed my orders. Everything was resolved quickly and without any fuss, which was greatly appreciated.

I'd also like to thank Eddie and Hamza from the logistics team for their outstanding communication. They kept us informed throughout the process, were very accommodating when arranging a convenient delivery date, and responded to every question with remarkable speed. Receiving replies within minutes made the whole experience feel effortless and reassuring.

The delivery itself, carried out by Premier Deliveries, was just as smooth. It arrived within the allocated time slot, and the live tracking on the day meant I could follow the driver's progress in real time, which was a great feature.

If I had one minor observation, it would be that the delivery charges are a little higher than those of some other retailers. However, the level of customer care, excellent communication, and overall quality of the experience more than justified the cost.

Overall, I'm absolutely delighted with my purchase and the service I received. I'll certainly be shopping with Cox & Cox again and would happily recommend them to anyone looking for beautiful, high-quality home furnishings backed by genuinely excellent customer service.