I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... See more
Company replied
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Review summary
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This is my second review - the first was negative. Order not received and no way to get hold of anyone. In the end, after repeated attempts, I did speak to someone in customer services who was ver... See more
Company replied
Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jac... See more
Company replied
I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... See more
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Company details
Written by the company
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Contact info
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, United Kingdom
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4.5
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Appaling service
Appaling service. Ordered 1 canvas which was shipped 8 days after I placed the order. Even the despatch note was sent to me after I emailed them about an update. No regards for customers. Absolute rubbish company. My money was taken very quickly compared to how long they took to post my item! will never be ordering from them again. How hard is it to email customers about a slight delay? or at least mention this delay before customers place orders? Rubbish, go elsewhere! Go to Jacksons Art Supplies instead they are far quicker and better!
4 July 2020
Unprompted review
Reply from Cowling & Wilcox
Thank you for taking time to leave us your review.
As a team we always aim to get orders dispatched as quickly as we can and to hear that your order was not dispatched for 8 days is disappointing.
The email you received to advise your goods had been dispatched is done automatically once the courier collects your parcel so if you emailed us to ask for updates on this, you should have received another reply from my team regardless just to advise where this was and put your mind at ease so please accept our apologies that this was not actioned.
Currently we are not experiencing delays but I do agree that if any types of delays are expected, whether that be from our side or the couriers then this should be relayed to customers so that they are kept in constant communication regarding their orders.
We do really hope that you order from us again in future and I want to reassure you that if you do message us across email or the live chat, you will receive a reply and assistance from our team.
Kind regards
Cowling&Wilcox
Slow dispatch
Slow dispatch (over a week to even dispatch) and poor communications. Good prices, though - you just have to wait for it - which isn't very competitive nowadays
7 December 2019
Unprompted review
Reply from Cowling & Wilcox
Thank you for taking time to leave us your review.
Although we are a small team, we do focus on getting orders out as quickly as can to avoid any delays with customers receiving their goods and so I am sorry if you had to wait a longer period to receive your order.
With regards to the communication, this is key for us which is why we aim to answer all queries in a quick and professional manner so I am hoping that you did receive assistance with any queries you had at the time and if you had any message go unanswered, please know this is not acceptable nor is it the standard we want our customers to experience.
Thank you for your feedback regarding the prices and we hope to save you more money on future purchases.
If you wanted to discuss anything further, please feel free to contact us on admin@cowlings.com
Kind regards
Cowling&Wilcox
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