We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off o... See more
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Review summary
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I’ve now just taken out my 6th annual policy with you guys. Every year I take many trips and your services have always been amazing. I’ve had a phone stolen and a hospital bill over the years and... See more
I've used coverforyou for travel insurance quite a few times but have never had to contact them by phone before today. The call was answered immediately after i chose from the initial selections and s... See more
Spoke with Giovanna today to update medical details on a travel insurance policy. Giovanna said as very helpful and it was an easy process.
Company details
Information provided by various external sources
CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.
Contact info
4.6
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Partner fell ill whilst on holiday
Partner fell ill whilst on holiday. We have a disabled son and a 2 yr old. Claim entered on the 13th of Aug. Have provided all supporting documentation and called every week since. Still no out of pocket expenses received. It's Nov!!!! Avoid avoid avoid. The reply below simply is not true. Yes Axa paid me for another claim with a different insurer broker (GB1-24-206550). The claim made via Cover for You (GB1-24-197599) has yet to be paid!!
13 August 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
We are sorry to hear that your claim suffered delays. We have contacted the claims handlers appointed by your insurer and they have confirmed that your claim has been settled and the payment has been made on 09/10/2024 and they have now contacted you accordingly.
If you require any further assistance, please let us know.
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UPDATE
Thank you for your feedback.
Please accept our apologies on our Claims Team behalf. We have contacted the claims team with your feedback, and requested them to review and expedite your claim. They will be contacting you in due course, once they complete the claim review.
Please let us know, if you require any further assistance.
Used Cover For You a few times for…
Used Cover For You a few times for travel insurance, 1st time I needed to claim and just been run round the houses by their under writer “Davies Group” broke my phone and they want letter headed paper of ownership! Who has paper documents these days! Everything is done via email and on the apps! But that isn’t good enough! Save your money and don’t use!
Update and response: I have provided proof of ownership twice along with proof of contract, the contact was a phone call this morning that I missed as at work, they then emailed asking for the same thing, I have now provided ownership proof 3 times!! I’ll wait another week for them to email back with the same response!!
21 September 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
Kindly note that we have asked Davies (the claims handler for your policy) to investigate your claim and they have attempted to reach out to you without any luck.
Based on the information they've provided us, they have simply asked for proof of ownership of the device. This would normally be something like a copy of your airtime contract (if supplied by a network), your purchase invoice (if bought directly) or similar and can be in any reasonable form (paper, PDF, confirmation emails etc).
While Davies will attempt to call you again, we would recommend you to call them to discuss at a time convenient to you.
Should you require any further assistance, please let us know.
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Update:
Following your review update, we have contacted Davies, and they have informed us that the screenshot you have sent it is not something considered as proof of purchase, and they have informed us that they have advised you on how to obtain the correct information. Once you have sent them the correct document, they will be able to continue with the review of your claim.
9 year old boy with broken arm left stranded in Turkey
I would strongly suggest avoiding using this business. My 9 year old son broke his arm in Turkey and required surgery and a hospital stay. Whilst the level of service on the medical side was very good, their "repatriation team" ignored all requests for them to organise hotels, flights home and transfers. I was promised multiple call backs over a 24 hour period, but they left myself and my 9 year old son stranded in Turkey. I have yet to see any evidence that their repatriation team actually exists! I was forced to book all flights, hotels and transfer myself, at great inconvenience and cost. I am now struggling to recover these out of pocket expenses from the business, and the complaint I have made about their disgraceful service remains unanswered.
I would hate any other families to go through this horrific experience, so would strongly advise using an alternative insurer.
4 August 2024
Unprompted review
Spoke to Charlie on customer service to…
Spoke to Charlie on customer service to amend my Annual Multi Trip holiday insurance. He was excellent in taking us through the Medical questions, very knowledgeable and put my wife's mind at ease. Very happy with Charlie's assistance thank you.
16 September 2024
Unprompted review
Do not use this travel insurance company
Worst experience with Travel Insurance Claim.
• Could not use website to submit claim as fill of bugs, Drop down menus do not work etc not letting me click through.
• Had to log claim over the phone.
• Logged claim end of July and now beginning of September with no communication updates at all. Every time I phone I am on hold for 45mins before getting through. Every week I am told the same thing - end of next week will be the conclusion. This has been the same for the past 3 weeks.
• Went with this travel insurance as it was rated 5 star - just goes to show the ratings mean nothing.
IN RESPONSE TO COVER FOR YOU ON 06/09: It may take 6-10 weeks to assess a claim but this is not stated clearly anywhere and still doesn't stop the fact that every time I call it takes at least 45 mins on hold to speak to somebody. Communication has been extremely poor.
UPDATE 12th September: Despite an advisor saying someone would be in touch I have just received another email saying there will be a further delay. Yet again no contact details given and nobody to speak to. Yesterday I spoke with an agent who asked me to send over all documents again for the 3rd time as they hadn't even opened them! I must reiterate my point, if you are going away anytime soon then do yourself a massive favour and go with a more reputable trustworthy insurance provider.
UPDATE 18th September: In response to the latest update today, we have still not actually received payment into our accounts despite what is said here. We have a settlement awaiting approval but must highlight that this has now been 50 days since we submitted the claim. It has also taken over 20 phone calls to chase any update and only 1 week ago we were having to resend documents. In conclusion - I would advise using your bank/building society travel insurance option as Nationwide have previously offered a much speedier service with a fully integrated customer service helpline.
UPDATE 19th September: This company do not rest. They are happy to just argue with customers rather than just apologise. See how many times they respond to this review but never admit responsibilities for their failures. Shocking!
4 September 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
We are sorry to hear that you have experienced difficulties submitting your claim online and that your claim has been delayed. Unfortunately, during busy
periods, such as the pick summer season, claims may take between 6 and 10 weeks to be reviewed, once all the information and documentation relating to a claim has been
received.
We have however, escalated your case to the claims handlers appointed by the insurer of your policy, provided them with your feedback regarding the claims portal and requested them to contact you as soon as possible.
If you require any further assistance, please let us know.
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UPDATE
Thank you for your feedback which has been escalated to the relevant department.
Furthermore, please note that our Claims Team has informed us that they will be contacting you regarding your claim within 48 hours.
Please let us know if you require any further assistance.
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UPDATE 18/09/2024
Relating to your recent review update on 12/09/2024, we have contacted the Claims Team and requested them to expedite your claim. The Claims Team have now informed us that your claim was paid yesterday morning at 09:00, and you have agreed with the claim settlement.
If you require any further assistance, please inform us.
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UPDATE 19/09/2024
Please note that your claim was paid on 18/09/2024, and our Claims Team have confirmed that the payment was issued and successfully submitted to your bank.
Usually, depending on each bank, the funds may take between 3 and 5 working days to be available on your bank account, but sometimes may take up to 10 working days. Unfortunately, this timeframe is solely dependent on your bank, and we have no jurisdiction in this regard.
Very helpful Team member
Very helpful Team member. Understood how the issue has arisen and immediately corrected it and explained very well what he would do. Excellent customer service.
23 August 2024
Change your gadget cover provider
As part of my travel insurance policy I had gadget cover, sadly Cover for you use a company called Davies group to process these claims.
Davies are a nightmare to deal with and it's such a shame CFY continue to use them, because of this I will no longer buy a policy from CFY.
I will say all the staff I have spoken to at CFY have been as helpful as they can be and friendly, calls are answered quickly, sadly though they won't assist with the issues I'm having with my claim.
3 September 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
We are sorry to learn about your experience with Davies (the Gadgets claims handler appointed by the insurer of your policy).
We note that as stated in your Policy Wording document any issues relating to claims need to be dealt with directly with the relevant claims handlers, however, we have escalated your case to Davies, and requested them to open a complaint on your behalf and they will be contacting you accordingly.
If you require any further assistance, please let us know.
Really user friendly website
Really user friendly website. Lots of information written without jargon and easy to understand.
1 September 2024
Unprompted review
superb level of assistance obtaining policy
superb level of assistance setting up a policy and provided multiple insurance options which I was able to review before purchase. Many thanks for the time spent and the clarifications provided around several of the medical questions.
30 August 2024
ONCE AGAIN ABSOLUTELY FANTASTIC SERVICE…
ONCE AGAIN ABSOLUTELY FANTASTIC SERVICE !!! This time I got Thomas honestly your staff are soooooo HELPFUL it’s unbelievable
30 August 2024
Great customer service
Phone call was answered within a few rings. Mikhala sorted my request for some changes on my holiday insurance, within 5 mins!! Great service
29 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto the Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Phone was answered quickly not kept…
Phone was answered quickly not kept waiting, all queries answered quickly and efficiently.
29 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Mihkala was very professional polite…
Mihkala was very professional polite and got the issue resolved within minutes. I don’t usually leave reviews but this is one for the books!
29 August 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Mihkala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.coverforyou.com/club/
Pleased with the service I received
28 August 2024
Extremely easy to follow web-site and competitive prices
Extremely easy to follow web-site, with clear explanations of what you are covered for and not covered. Premiums very competitive and excellent loyalty discounts for repeat customers.
28 August 2024
Polite and knowledgeable sevice received
28 August 2024
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