Coventry Building Society Reviews 

Easy to follow app and very helpful staff if you haven't contact them by phone.

The colleague Sky that I spoke to was extremely helpful and went over and above to deal with my maturity instructions on behalf of my husband and myself. She followed all security protocols in a professional manner and in a very pleasant and patient manner. The excellent staff are a big reason why I stay with the Coventry Building Society.

My phone call was answered very quick and the operator was so very helpful and friendly and help me to sort my problem out

I used the 0845 no. Cost me £13
Haven't contacted for a few years.
Used old paperwork. Customer service centre. 08457665522
Spoke to lady for 13mins. Phone company bill £13!
Why does this no. Still work?

Was so easy and straightforward to open a new account and apply for isa online. I had no problem with anything from giving my id to transferring money.
I am 65 year old and sometimes find it difficult to understand banking online but again found this easy
I didn’t have to speak to anyone for guidance

I recently opened two new accounts with Coventry on line and had several questions. I phoned the helpline three times that morning and each time my call was answered very promptly by an experienced person who was able to sort everything out for me. They were so helpful and I am delighted with my new accounts. Also great that they pay good interest rates for monthly interest which is what I was looking for and their website is very straightforward.

I hate dealing with financial matters so greatly appreciate the efficiency and pleasant attitude of your staff

Very slow transferring an ISA in.
Applied 20 days prior to maturity with other company.
On maturity they say transfer may take 15 days.
Interest rates while funds are in limbo are 0.1%.
They keep the capital and therefore interest accrued
for the duration while not in my account.
This action is dispicable.
I have never had this with other companies.

I have always been impressed with their App and the easy with which we can do business together.

Easy to manage maturity of 2 accounts, reinvest and also take out some money into other accounts

Used Coventry for their very good interest rate on a multi-access account.
Call handlers (on the two occasions I rang in) and customer service were absolutely excellent.

I wanted to help my mother set up an ISA as her power of attorney and the whole process has been seamless. A huge thank you to the POA team at Coventry Building Society 😃

Appalling customer service. Was contacted out of the blue due to a very old account but led to believe it was important. After numerous phone calls, letter, returning of private information (which I didn’t want to give) only to find out there was 0 in the account and did I want it closed (after 15+ years of inactivity!). Complete waste of time - made a complaint and yet heard nothing! Would not return to them again.

I am very happy to be with Coventry Building Society.
The staff have always been very helpful and informative.
The App is also very user friendly.

The staff are all very helpful and polite and answers any questions that’s why I have been a customer for many years.

After detailed explanation of my concern, the agent was able to understand the issue and acted on it

The cashier was very polite and extremely helpful. Making the transaction easy and trouble free.

Friendly and always helpful.

I have been more than happy with my past experience particularly with the Nottingham branch however the maturity rates on offer on this particular account can be beaten by a considerable amount elsewhere so for the present time I am bidding farewell to the Coventry Building Society.

I cannot recommend this bank. My experience over [insert time period] has been extremely frustrating due to a complete lack of coordination and customer service.

My main issues are:
1. Poor internal communication: The branch has little to no information about decisions made by head office regarding accounts opened at the branch. As a customer I am passed between departments with no clear answers.
2. Lack of customer relationship management: There is no sense of ownership of customer issues. Enquiries are not followed up and it feels like there is no accountability.
3. Uncoordinated service: Processes between branch and head office do not align, which causes delays and repeated explanations.

As a result, simple account matters become unnecessarily stressful. I expected much better, especially regarding communication and support. I would not recommend this bank based on my experience.