CoutureCandy.com Reviews 

1,062
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Consumers frequently highlight the stunning dress selection, explaining that garments look even more gorgeous in person and offer great overall quality. People also love the highly reliable delivery service, mentioning that packages are carefully prepared and reach them right on time for important special occasions. Some reviewers were not happy with the strict return policy, explaining that trying to send items back can be a stressful and costly experience. A few other people also felt that sizing can be tricky, noting that certain dresses run smaller than expected or require significant alterations.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the stunning look,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful craftsmanship, excellent... See more

Order

Reviewers mention mixed feedback about order experiences, with many customers praising fast shipping times,... See more

Return policy

Consumers find return policy to be extremely frustrating, describing it as cumbersome and punitive due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hello there. I finally got home from Vacation and just now tried on the gown. The dress is so beautiful but way too small. I always safely wear a 12. When I order a gown without trying it on I alw... See more

Company replied

Rated 5 out of 5 stars

I bought two dresses, both were exactly like the pictures on website, high quality and stunning look, fast shipping, customer support extremely useful, reasonable prices. I do recommend and no doubt I... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend CoutureCandy if you are looking for a high quality dress for special occasions. After going to several bridal stores and being highly disappointed in their selections of what... See more

Company replied

Rated 5 out of 5 stars

I purchased my daughter's dress for her sweet sixteen. The quality was amazing, pricing reasonable, and after a hard time searching for dresses in her size finding couture candy was such a relief. Del... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,062)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality!!

Dress looks just like advertised. Delivered on time. Perfect wedding guest dress.

2 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your kind words! We're so glad your dress was perfect for the occasion and met your expectations.

Rated 5 out of 5 stars

Love it

Shipping was fast dress was beautiful

9 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for the 5-star feedback! We're happy you enjoyed both our fast shipping and your beautiful dress.💛

Rated 5 out of 5 stars

Easy purchase and up most quality

Ordering was super fast and easy. I saved with the discount. Delivery was so quick. I ordered on a Wednesday and it was delivered on a Saturday. The dress is just beautiful and just as advertised!! I will definitely order from Couture Candy again!!

24 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your kind words! We’re thrilled you loved your dress and had such a quick and easy shopping experience. We can’t wait to serve you again at Couture Candy!💛

Rated 5 out of 5 stars

Great experience!

9 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your wonderful feedback! We're delighted you had a great experience and appreciate your support.

Rated 5 out of 5 stars

Absolutely amazing, highly recommend!

I absolutely love both of my purchases. The dresses are beautiful! Also, the team was so lovely and helpful online during my ordering process. Such amazing customer service!

2 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for sharing your lovely feedback! We're thrilled that you love your dresses and that our team could make your shopping experience so enjoyable. We truly appreciate your trust and support, and we look forward to serving you again soon.💛

Rated 5 out of 5 stars

Great Experience

Shopping with Couture Candy was a great experience. I appreciate that they sent email updates every time the tracking number had an update. I was informed the entire shipping process.

1 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for sharing your experience! We’re glad our shipping updates kept you informed every step of the way. We appreciate your trust in Couture Candy and look forward to serving you again!

Rated 5 out of 5 stars

We will order again!

Everything arrived so quickly and it was perfect!

3 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your kind words! We're delighted everything arrived quickly, and we look forward to serving you again.💛

Rated 5 out of 5 stars

Very easy site to shop

Very easy site to shop. Variety of ways to pay.

26 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

We're glad you enjoyed a smooth shopping experience. Thanks for your feedback!💛

Rated 5 out of 5 stars

Gorgeous Ava Presley gown

Thrilled that we got such a great deal on this dress, and it's even more beautiful in person! Pictures don't do it justice. It shipped very quickly as well.

30 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your wonderful review! We're delighted to hear you love your Ava Presley gown and that it exceeded your expectations. We're also glad it arrived quickly. Enjoy your beautiful dress!

Rated 1 out of 5 stars

Don’t buy from here!!!

I purchased a beautiful dress for my son’s wedding. It was delivered in a timely manner. I tried it on and the zipper separated from the teeth. I contacted customer service via phone, and they told me I had to email photos of the damaged dress. After they reviewed my photos, they told me to revisit their return policy. Because I did not contact them within 24 hours, I am out of luck. I contacted them 48 hours after delivery. No refund. No exchange. On a manufacturers defect. The tags are still on the dress. Just a 15% rebate on a $160 dress. Don’t buy from this place.

3 July 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your feedback, Leslie. We're truly sorry to hear about your experience and understand your disappointment. After carefully reviewing your case, we were unable to approve the claim because it was reported outside our 24-hour reporting window for damaged or defective items, as outlined in our return policy. Although we couldn't make an exception, we offered a 15% rebate as a gesture of goodwill, and that offer remains available should you choose to accept it.

We appreciate you taking the time to leave a review. While we're unable to make an exception in this case, your feedback is valuable and will be shared with our team as we continue to improve our customer experience.

Rated 5 out of 5 stars

Great shopping experience

The dress is stunning - good value for money. The delivery service was excellent.

22 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you! We're delighted you had such a positive experience and appreciate you taking the time to leave a review.💛

Rated 3 out of 5 stars

A little Disappointed

Overall, the dress is really nice. However, after I opened the package I noticed that the plastic the dress was wrapped in was dirty (not the outer packaging, the inner packaging). When I pulled the dress out from the inner packaging, I noticed there was some discoloration on the back of the dress that looks like it might be makeup or something. I have not tried the dress on yet but it looks like it will fit properly.

I wanted to give the dress five stars but due to this dress being tried on and possibly used and retagged, I cannot. This dress should have been inspected before returning. I'm a little disappointed to say the least. Hopefully I can get the stain out.

18 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your feedback, and sorry the dress arrived in that condition. That’s not the experience we aim for.

Please contact our support team with your order details so we can review this and assist you further.

Rated 5 out of 5 stars

I would highly recommend CoutureCandy. The best selection and experience ever.

I would highly recommend CoutureCandy if you are looking for a high quality dress for special occasions. After going to several bridal stores and being highly disappointed in their selections of what I could actually try on because everything else had to be ordered, which could take weeks or months, I got the dress of my dreams in 3 days! It was absolutely perfect. I will never waste my time again going to bridle stores. Returns are simple should you need to return, I didn’t, but at least it’s quick and easy if you do.

21 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your kind words! We're thrilled you found your dream dress and enjoyed our fast shipping. We appreciate your support and look forward to serving you again!💛

Rated 5 out of 5 stars

Best quality

Best quality

9 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you! We’re so pleased you’re happy with the quality. We look forward to serving you again!

Rated 5 out of 5 stars

Perfect dress for my occasion

Perfect dress for my occasion

13 May 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

We appreciate your feedback! Delighted to hear the dress was just right for your special occasion. Thanks for choosing us!💛

Rated 5 out of 5 stars

My Jovani dress came in perfect and…

My Jovani dress came in perfect and fits fabulous

10 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

We appreciate your review! Delighted to hear your Jovani dress arrived perfectly and looks fabulous on you.💛

Rated 2 out of 5 stars

We loved the outfits that we purchased…

We loved the outfits that we purchased but they were for a specific event. We ordered 3-day expedited shipping to get them 2 days before the event and they arrived just hours before my wife needed to wear one of them. So, that really complicated our day to wonder if the package was going to arrive.

10 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your feedback—we’re glad to hear you loved the outfits and chose us for such an important occasion. We appreciate you taking the time to share your experience.

Please contact our support team with your order details so we can look into this further and work toward a suitable resolution for you.

Rated 5 out of 5 stars

Great place to shop

16 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thanks for your feedback! We’re glad you had a great shopping experience and appreciate your support.💛

Rated 5 out of 5 stars

Excellent item at great price

Excellent item at great price. Dress is beautiful

9 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

We really appreciate your feedback. We're delighted that you’re happy with the dress and the price. Thank you for choosing us.

Rated 5 out of 5 stars

Love the dress and can’t wait to wear…

Love the dress and can’t wait to wear it for my daughter’s wedding in August. Fits really well and arrived very fast. Would definitely use them again

16 June 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you so much for your kind words! We're delighted to hear the dress fits perfectly and arrived quickly. Wishing you a wonderful time at your daughter’s wedding—we’d love to serve you again in the future.💛

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look