The Cotswold Company - Telford Reviews 12

Absolutely outstanding Customer Team Telford , the support from Adam and Aidan you made it so easy , quick service all ready for pick up , Adam supported my husband and I ….. credit to the company Thankyou both

Great selection of furniture and the quality you expect from this company. Jess was so helpful from the minute we walked in and made it so easy to buy some beautiful furniture. Thank you Jess, I had to leave a review as when you get great customer service you need to shout out about it.

Jess was fantastic. I initially called to check stock availability, and she promptly sent photos, which made it easy for me to decide. Based on that, we travelled to the store and ended up purchasing an additional five items. The products were of great quality, and the customer service was outstanding.

We have bought numerous items over the last couple of weeks from the Telford store. Chests of drawers, bedside tables, lamps, console table, cushions. Going back for a wardrobe and a kingsize ottoman bed. The staff have all been incredibly helpful - a special shout out to Telford stars Jess and Mark who have really gone out of their way to help us. Jess has even offered to unpack the double ottoman bed for us this week to check it for us, and send photos, before we come and collect on Thursday. (Thanks Jess)
Kerry and Pete

Bernard and Ryan delivered 6 chairs today; they were on time, polite, unpacked everything and placed them in the house where I asked. There was a small scratch on one of the chairs. They were very clear about how they would deal with it, took photos and let me keep the chair whilst a replacement is arranged.

These things happen, and it is how it is dealt with that counts. Fantastic customer service and the products are of a very high quality.

Our delivery arrived on time, Bernard and Lance were most helpful, unpacked and carried upstairs. A very polite and professional service thank you.

⭐⭐⭐⭐⭐
I had a fantastic experience at The Cotswold Company in Telford. The furniture is top quality and fantastic value, you can really tell the difference in craftsmanship.
A special mention to Jess, who was absolutely brilliant from start to finish. She was incredibly helpful with my purchase, friendly, knowledgeable, and made the whole process really easy. She’s a real asset to the company.
Jess also recommended a few delivery companies, which was a great help. The one I chose was excellent – everything was handled perfectly and arrived without any issues.
All of my items were carefully wrapped in bubble wrap before collection, which gave me real confidence that everything would arrive safely.
Overall, a great experience and I wouldn’t hesitate to recommend both the store and the team. 👍 Thank you again

Once again purchased item from telford store ,3 purchases in one month.
Staff go out of their way to help.
Thanks once again Adam from telford outlet store.
Customer service second to none.
Karen ludliw

I have been into the store several times since it opened a few weeks ago and, to date, purchased four items in total. This is my new favourite store. The range of items on offer is good, the prices are great and the staff are fabulous. Every time I have been greeted with a cheery "Hello" and a beaming smile. On my very first visit I purchased two bedside chests, which were expertly wrapped and carried to my car for me.My second purchase a chest of drawers was too big to go in my car and had to be collected by a friend who has a bigger car. The lovely guy on the loading bay could not have been nicer or more helpful. Today I purchased a console table for my hall, not on my wish list, but I could not resist it, especially with 40% off. Again a lovely member of staff wrapped up my piece in bubble wrap and was going to carry it to my car on her own, until I insisted on helping. I can not praise the fabulous staff highly enough. They really couldn't be warmer, more friendly, more helpful or nicer.

Brilliant customer service! Thank you

Me and my mom came in for a browse and ended up leaving with a new dining table and chairs and a sideboard. Great customer service from Adam and had lovely conversations with the rest of the team also.
Thanks!

Excellent service from Adam and the other staff. Very helpful and knowledgeable and nice selection of products.