The Cotswold Company - Godalming Reviews 

71
•
TrustScore 5 out of 5

4.8

Bridge Street, GU7 1HZ Godalming, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

We were made welcome as soon as we stepped into the shop. We also had a dog with us and it was confirmed that this was not an issue - water and treats were provided ( for the dog!) We were directed t... See more

Rated 5 out of 5 stars

I had seen a lovely round extendable dining table online. I visited your Godalming store to see the table in real life. Your assistant Trish met us at the store and showed us to the table. She was h... See more

Company replied

Rated 5 out of 5 stars

Great customer service from start to purchase So many options share so we could make an informed decision Big thank you yo your CEO who was visitingvthecstore who helped arrange a bespoke option

Rated 5 out of 5 stars

Tony and Ian delivered and assembled my new wardrobe today and were an absolute pleasure to deal with. They were so pleasant, incredibly helpful, and completed the work to a brilliant standard. They m... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Furniture Store
  4. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Bridge Street, GU7 1HZ, Godalming, England, United Kingdom

  • 01483 934450

4.8

Excellent

TrustScore 5 out of 5

71 reviews

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4.8

All reviews

(71)

5,412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality, tasteful design and good value

The is the third time we have bought furnitures from COSTWOLD Company. We found the furnitures are extremely well made and is good value for money. The packaging are very safe and secured. Good customers communication and support. Highly recommended.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Kept us well informed of delivery times…

Kept us well informed of delivery times . The delivery guys Morgan &Nick kept us updated with times of delivery and were very efficient and helpful. Very pleased with the quality of the furniture we purchased.

22 June 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good morning John Andrews,

We're so pleased to hear our delivery team kept you well informed and provided efficient, helpful service. We're also glad you're happy with your furniture's quality. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Tony and Ian delivered and assembled my…

Tony and Ian delivered and assembled my new wardrobe today and were an absolute pleasure to deal with. They were so pleasant, incredibly helpful, and completed the work to a brilliant standard. They made the whole experience easy and stress‑free — a real credit to the company.

19 June 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Tracey Higgs,

We are so pleased to hear about your positive delivery and assembly experience. It's wonderful that our team provided such helpful and stress-free service. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent Godalming store

We visited the Godalming Showroom and we were served by James who we found to be very helpful, friendly and knowledgeable. James was a great help to us in making a decision on our purchase of furniture. We found the whole experience enjoyable and wouldn’t hesitate to recommend James and the Godalming Showroom to anyone.

7 June 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Maria,

We're so pleased you had such an enjoyable experience at our showroom. It's wonderful to hear our team provided helpful and knowledgeable assistance with your furniture purchase. Thank you for your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery team

Tyrell and Morgan delivered and assembled our table and chairs efficiently. They were pleasant to deal with. Excellent reps for Cotswold. They were great!

19 May 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Tim Young,

We're so pleased to hear our delivery team efficiently assembled your furniture. It's wonderful that they were pleasant to deal with. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Rebecca was brilliant

Rebecca could help us more, from start to finish she was brilliant.

16 May 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Nick Butler,

We are so glad to hear about your excellent experience. Thank you for sharing your kind words with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Speaking to a real person who could…

Speaking to a real person who could discuss the products trisha and Lisa were fab.

12 May 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Lee,

We're so happy you had a great experience discussing our products with our team! Thank you for your feedback, and we look forward to seeing you again soon.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

The lady that served me was very…

The lady that served me was very informative and did not rush me in my choice of furniture. Both the lady and all staff in the shop were very nice and in-fact it was such a very nice and pleasant experience and I would most definitely recommend the the beautiful Godalming shop to friends and family.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Bath store

I recently visited the Bath store where I spoke with a number of staff, they were all very welcoming and happy to help. The customer service overall was excellent, I would absolutely recommend the store to friends- the staff made me feel right at home!
I would especially like to mention Lily who offered me some really good advice. I was struggling to decide which sofa and armchairs to choose for my front room, she was patient, professional and very knowledgeable.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and support from…

Excellent delivery and support from Charlie and Derek, many thanks, very grateful

27 February 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Sarah,

We appreciate you taking the time to leave us such positive feedback. We're so glad you were happy with the delivery and support.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

James in store was exceptionally helpful

James in store was exceptionally helpful

6 April 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Chris Thompson,

We are so happy to hear that you had such a positive experience! Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Both Kyle M and Matt S of the Cotswold Company

Both Kyle M and Matt S put together a wardrobe in about 20 mins including getting the parts upstairs to the final location. Helpful, professional and courteous these 2 Cotswold Company employees were a great credit to their Company. We would have them back anytime!

30 March 2026
Unprompted review
The Cotswold Company - Godalming logo

Reply from The Cotswold Company - Godalming

Good afternoon Tim,

We're so happy the wardrobe assembly was quick, and the team was helpful and professional. It's great to know they were a credit to us, and you'd welcome them back. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Great product, be careful with the delivery dates

We have visited the shop first as we were after country / cottage style furniture for our hallway. Then I have ordered online. Four stars because our first order had to be cancelled due to delivery issues on one item mean everything else will be delayed. With that in mind, we put a second order and all went well on that one. Nicely packed, very good quality furniture. Happy with the products and will purchase again.

9 January 2026

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