Purchased a dolls house for a preschool. When built was so flimsy the beck feel apart and the roof came off easily. Packed back up in original packaging. Now the joke!! trying to send the blasted th... See more
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See what reviewers are saying
Costcutter - Hoddesdon Under new management for a couple of months now and it's definitely rating 5 star reviews. Excellent choice of products, including Co-Op products. Prices to suit everybody... See more
A big thank you to Benjamin Harris for his fantastic customer service. He made a real effort to keep me updated throughout the process, especially as my order was taking longer than I had hoped. Ben... See more
We had issues with an item that had been delivered elsewhere - Abi Hart dealt with our query with efficiency, keeping us updated through the investigation and remedy. Excellent service - thank you A... See more
Company replied
Company details
- Furniture Wholesaler
- also in
- Bar Restaurant Furniture Store
- Educational Supply Store
- Office Equipment Supplier
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Contact info
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, United Kingdom
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
3.7
Average
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abi has been really helpful both during…
Abi has been really helpful both during the ordering and purchasing process and with getting a replacement item. Really supportive, proactive and gets the job done!
8 January 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your review Charlotte!
I needed a prompt response for a delivery date.…
I needed a prompt response for a delivery date because it was quite involved geographically. Abi Hart was very flexible, understood the issue and solved it very promptly. Her comms skills were excellent. Thank you Abi.
8 January 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your review! We will pass your kind words over to Abi.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
I have placed 2 orders now...
I have placed 2 orders now with Cost Cutters UK and have raised some enquiries. Isabella Byrne has great with the support pre-ordering and Abi Hart for support post ordering. They are both great members of the customer services team. Thank you.
18 December 2024
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your review! We’re so glad to hear that Isabella and Abi were able to help you out – they’re absolute stars, and we’ll make sure to pass on your kind words to them.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Excellent service from start to finish.
They were very accommodating regarding delivery dates as I had prior commitments. Installation by Adam and Lee was straightforward who were very friendly and efficient, excellent service.
13 December 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for your fantastic review and 5-star rating! We're so glad we could accommodate your delivery schedule and provide you with a straightforward and efficient installation experience. It’s wonderful to hear you were happy with the service. If you need anything else, we’re always here to help
Good quality chairs
11 December 2024
Reply from Cost Cutters UK
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quality of our chairs
If you need anything else or have more to share about your experience, feel free to let us know.
Fantastic item and service
Item arrived on time and we were updated along the way. When we had a query, it was dealt with quickly by Abi Hart, who was very helpful
11 December 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for your 5-star review! 🌟 We’re so glad to hear that your item arrived on time and that you appreciated our updates throughout the process. It’s also wonderful to know that Abi Hart could assist you promptly and effectively—she’ll be delighted to hear your kind words! We’re here for you anytime and look forward to helping you again in the future.
Thank you to Abi for being so helpful
9 December 2024
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your kind words! We’re thrilled to hear that Abi was able to assist you so effectively. We’ll be sure to share your feedback with her. If there’s anything else we can do for you, please don’t hesitate to reach out!
Customer Service Review
Abi was great and dealt with a query I had, quickly and efficiently. She organised a spare part to be sent out straight away, no issues.
12 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your 5-star review! 🌟 We're delighted to hear that Abi was able to assist you quickly and efficiently. Providing seamless service and resolving queries is what we aim for, and it’s wonderful to know she exceeded your expectations. We’ll be sure to pass along your kind words to Abi! If there’s anything else you need, please don’t hesitate to reach out.
Excellent customer services
Had read some reviews which gave me slight cause for concern re. delivery time, but contact with customer services on several occasions was excellent and in fact the product was delivered 2 days early (luckily the recipient was in!!)
8 November 2024
Reply from Cost Cutters UK
Thank you for sharing your experience and for your 5-star review! 🌟 We’re delighted to hear that your concerns were addressed and that our customer service team was able to assist you effectively. It’s fantastic that your product arrived ahead of schedule.
I was told the order would be here the…
I was told the order would be here the 3rd and then got an email to move to the 11th
2 December 2024
Reply from Cost Cutters UK
Hello,
I have had a look into this and can see that it was ordered online. We then provided a delivery date of 10.12.2024. This item does not have a lead time stated online as they are made to order. I apologise for any inconvenience caused.
Very happy with the customer service
Very happy with the customer service. Will return again.
24 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for sharing your positive experience! We're so glad to hear you were happy with our customer service. Providing excellent support is our top priority, and it’s wonderful to know we met your expectations. We look forward to working with you again soon!
There was a mix up between us placing…
There was a mix up between us placing our order and what we got delivered. Victoria, was outstanding on sorting out the issue at no extra cost and we were kept up to date through out.
In modern times I feel service is paramount and as I mentioned Victoria went above and beyond. First class service. Would I use this company - 100% I would !!
25 November 2024
Unprompted review
Reply from Cost Cutters UK
Thanks so much for your review! Sorry again about the mix-up, but I’m so glad we could get it sorted for you without any hassle. We always aim to give the best service possible, and it’s great to hear we hit the mark for you. Your support means a lot, and we’d love to help you again anytime!
Helpful with returns
We had to return some items and Vicky Nunn was very helpful
19 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for your kind words! We’re so glad to hear that our team was able to assist you with your return and make the process smooth and straightforward. Providing excellent service is always our top priority, and it’s wonderful to know we could help.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Great quality furniture and tailored service
The team are very knowledgeable and understand our requirements. They adapt the designs to the space we have and budget. Nothing is too much trouble and they respond quickly, to get the project moving swiftly.
Great service and Freya is always on hand to help us.
18 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for your kind words! We’re so glad to hear that our team has been able to meet your needs and keep your projects moving smoothly. Freya and the team truly appreciate your feedback and look forward to continuing to work with you!
Purchased a number of quality chairs…
Purchased a number of quality chairs from here at a great price. Was sent some incorrect chairs but when got in touch with them, they arranged a change to the correct chairs very swiftly.
Would highly recommend
15 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your review and recommendation! We're glad to hear you're happy with the quality and price of the chairs. We apologise again for the initial mix-up, but we’re thrilled that we could resolve it quickly for you. Your satisfaction is important to us, and we appreciate the opportunity to make it right. If you ever need anything else, don’t hesitate to reach out – we’re here to help!
Great Service
Even though it was a call for the sales team, Victoria was prepared to help me with no hesitation and got back to me very quickly with the information needed to proceed with the order. Thank you!
14 November 2024
Unprompted review
Reply from Cost Cutters UK
Thank you for sharing your experience with us! We’re so glad to hear that Victoria was able to assist you promptly and effectively. Providing seamless support, even beyond our team roles, is something we strive for, and it’s wonderful to know that Victoria was able to help you keep things moving smoothly.
We appreciate your kind words and look forward to assisting you again soon. Thanks again for choosing us!
Goods arrived in good time and are of a…
Goods arrived in good time and are of a nice quality. Although one of the castors was broken on the craft unit a replacement was sent out very quickly.
25 October 2024
Reply from Cost Cutters UK
Thank you so much for your review! We're glad to hear that your order arrived promptly and that you're pleased with the quality. We’re sorry to hear about the broken castor, but it’s great to know the replacement reached you quickly.
If there's anything else we can help with, please don’t hesitate to reach out. Thank you again for choosing us, and we hope you enjoy your craft unit!
Disappointing - delays and still no delivery.
I ordered over a month ago. Order has not arrived, though I've had a couple of emails delaying the delivery date (the fact the company have made contact is the reason I've rated this 2 stars rather than 1). I'm reluctant to cancel, as I've had an email telling me I will be charged £25 if I cancel my order, but I'm reaching the point of no longer needing the order as I've ended up buying products elsewhere.
1 November 2024
Reply from Cost Cutters UK
Thank you for sharing your experience with us. I’m truly sorry to hear about the delays with your order, as I understand how frustrating this must be, especially since you had to seek out alternatives.
We appreciate your patience and value the feedback regarding our communication. We are currently working to resolve the delays in our supply chain and aim to keep customers as updated as possible when unexpected changes arise.
Thank you again for your patience, and we apologise for any inconvenience caused. We’re here to help however we can.
Good company to purchase chairs from..
Good company to purchase chairs from... very pleased with the transaction
18 October 2024
Reply from Cost Cutters UK
Thank you for the fantastic feedback! 😊 We're so glad to hear that you’re pleased with your chair purchase and had a smooth transaction with us. Providing quality products and great service is our top priority, and it's wonderful to know we met your expectations. If you ever need anything else or have questions in the future, don’t hesitate to reach out. Enjoy your new chairs!
Don't care if deliver to wrong address
Catergorically stated the delivery address to customer services on delivery....yet they still delivered it to the wrong address on the other side of town. Response from customer service reads...
"Apologies this has been delivered to the incorrect address.
Unfortunately, now they are delivered we wouldn’t be able to get the supplier to collect these and redeliver these to another address."
Now we're stuck with trying to move furniture ourselves half way across town! That's poor.
24 July 2024
Unprompted review
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