Costco Reviews 

Went today 30th March, realised I had forgotten my card (yes my fault) wanted to get a temporary pass and the queue was ONE HOUR wait!!!!!! Got shopping and sent son to order food while I waited to pay, another THIRTY minutes waiting for food, Costco you really need to look at your system, it's all profit over members!!!!!!! And don't get me started on the queue for petrol, it causes GRIDLOCK with so many STUPID drivers blocking the roundabout and not letting other cars through....

For the right products (non-perishable in volume) their prices are good, for food you can always get a hot roast chicken to go and for groups their sandwich trays are freshly made. Wines are excellent and even the queue was solved the other day by a chap scanning inside the trolley to avoid taking it all out and back in again. Renewals somewhat confused. Fuel is consistently the cheapest.

Hello I been in the Edinburgh depo, I filled up my 20L Jerry fuel can, I payed for 20L and at home turned out it was just 13L.. Yes it cheaper / L ,compare other petrol stations but end of the day Its a scam….

I started shopping at Costco when I had my first kid for the diapers and Kirkland brand formula. Costco then became my place for trash bags, toilet paper and paper towels. Anything u use a lot of can be found here for basically half the price or cheaper. The quality is also that of name brands so dont knock the Kirkland brand til u try. Costco gas will also save you tons of money.

Worst experience EVER
Thats £78 down the drain. Advertise they will save you money....absolute fraud as it doesnt. Can't cancel as they refuse to do it online, no email, chat fob you off and tell you to call a number that doesnt connect and is based in the USA so would cost a fortune to call and so I either wear the loss of £78 or have to do a 2 hour round trip to go there and cancel in person. I rue the day I impulsively signed up! Ps. CATHERINE.....I have reached out for DAYS and still cant cancel. Costco are fraudulent as they make it sound easy to cancel and it is NOT!

I love our Costco in Newport News Va. My wife and I have been doing business for years with them. I wonder how a customer would feel if a supervisor was working the front door checking customers out and he called a customer an idiot to a family member. My wife and I are both retired, she retired from Trusit Bank after 50 years as a regional operation manager and I retired after 45 years of being a lead senior tech for the district.I already know working for the public is a hard enough job but when a stranger insults you like this it is time to turn in your membership and go back to BJ's. Shame on Costco for allowing an employee to act this way towards the public. UPDATE:Catherine, it makes me wonder how long he has been doing this to your customers and Costco has allowed him to behave this way.

Super expensive membership . Why the hell should I have to pay ? To buy super expensive goods I can buy cheaper elsewhere. You should pay me to come to your terrible store . The security is a joke ! They think that they are letting you in some super exclusive out of this world the cheapest on earth store and it is just an expensive hell hole with no savings you can get better just about everywhere else . Example. Anker soundcore speaker . Buy online from their website £69 Costco price £89. WTF ??? And you want me to pay a membership charge to be ripped off every visit . It is mass brain washing on the concept of creating a false illusion of a store of exclusive bargains and un intelligent people get drawn in by the droves .

Staff attittude is very bad, they feels like they are giving all free
Not all items are best prices

Just bought a 20x8ft lifetime shed from Costco.
I paid £500 for a 2 day installation.
My obligation was to check that all components were correct.
Job done, all present and correct.
When the installation team arrived they noticed that the floor screws were missing but not itemised in the manufacturers instructions booklet.
Not my fault, I thought!
The installation team said that they could continue the installation but it could affect my warranty, but would return when they arrived.
Now i was told that i would have to pay another near on £200 quid for them to continue the installation?
What a con and rip- off !
How am i responsible for a manufacturer fault?
First and last time i do business with these con artists!

First ever visit to costco stevenage and the staff were so unbelievably helpful and friendly, honestly could not have done more. Great value products, testers throughout the store, fab cafe food. 10 out of 10

Costco advertises items as wholesale low price item to pull in customer's to shop for other items yet the item itself does not exist, I'l give an example of LG oled 55c55la advertised on being at warehouse from 19th March till 22nd March however went to reading store it was not in stock rang other stores no stock, so it was waste of time visiting, since I've rang other branches they said above item not in stock on 19th, 20th or 21st. Costco you need to be Honest in a dishonest world.

We have been members of Costco for 30 years but our loyalty means nothing to Costco.

We were told that our membership had auto renewed so we turned up to the store and was not allowed to enter. They said our membership had expired.

This company doesn't give a dam about customer loyalty.

Visited the Sunbury store this afternoon and unfortunately had a very unpleasant experience at the checkout with a staff member called Mandie.
The queue was extremely long, stretching down the middle aisle. A lady in front of me only had two large items, so to make things easier for her as the queue moved forward, I offered space in my trolley so she didn’t have to keep lifting them.
When we reached the checkout, she placed her items on the conveyor. Mandie immediately and quite abruptly shouted, “Leave the heavy items in the trolley.” As we tried to explain that we weren’t together and were paying separately, she interrupted and repeated the instruction in a very dismissive tone.
When I commented, “Someone is very grumpy today,” she continued with the same attitude, repeating the rule rather than listening. I decided to leave my own items in the trolley, at which point she told me, “You are just being awkward.” This was completely unnecessary and unprofessional.
To top it off, she then told a colleague (who appeared to be a supervisor), “I’m due to go on a break.” That was probably for the best.
I understand working on busy tills can be stressful, but taking it out on customers is not acceptable. A bit of patience and basic courtesy would have made all the difference here.
Very disappointing experience.

Just done some demolition work on their store in Edinburgh at night because it’s a live shop. They’re trying to give me a parking ticket for going to work in their store.

The guys were so nice
Went above and beyond
Delivered my TV and sofa
Unpacked it all
Took away all the rubbish
And put it together for me
Spent 40mins doing it all properly
Thanks what a great delivery service!

Recieved my sofa yesterday absolutely lovely. The delivery guys Malcom and Jack was excellent can't fault them very professional thank you guys.

I shop at Costco every week. The quality of food and all house items are the best quality. Great customer service all staff always so helpful.

I bought a laptop for just under £2,000. When it stopped working, Costco initially told me I had to arrange the repair directly with the manufacturer. That raises a few issues — for example, if the device goes missing during the process, it suddenly isn’t Costco’s problem anymore.

After several phone calls and email complaints, Costco eventually agreed to arrange the collection themselves and send it to the manufacturer.

Just as well, really — because DPD managed to lose the parcel after it was collected via “secure delivery”. Four weeks later I’m still without a laptop while DPD “investigate”, and somehow Costco seem to think this situation is perfectly acceptable.

Absolutely disgusted with Costco. Ordered a fridge freezer and when the delivery driver came to deliver he flatly refused to get it out of his van. After much mansplaining he said it wouldn’t fit. He swore! claiming the measurements were wrong online. After phoning Costco and emails backwards and forwards with photos of my door measurements they came back and said they would only deliver to the front door. Why offer a delivery and installation service??? I am a single mother who has now been without a fridge for 10 days. The driver was intimidating and aggressive. I will NEVER purchase from them again.

They have really gone down hill in terms of customer service. Their employees are rude and entitled and most of all UNHELPFUL. I ended my membership after over a decade.