Costa Bingo Reviews 

260
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Mada was super nice and helpful as really kind and as a goodwill gesture reinstated spins I would have otherwise lost.

Company replied

Rated 1 out of 5 stars

I play on various sites and play the same game (big bass bonanza) I can clearly say that Costa bingos version is drier than ghandis flip flop, over 1400 spins on 50p to get 2 bonuses that both paid un... See more

Company replied

Rated 1 out of 5 stars

Poor selection of games, games bonuses are only available once you’ve lost all your real money which to me is backwards. Slow website which regularly crashes & logs you out… even half way through a... See more

Company replied

Rated 5 out of 5 stars

I have always had an enjoyable experience whilst on the site. There are plenty of options from bingo,slots and instant win games to promotional and jackpot games. The site is easy to navigate and ther... See more

Company replied

Company details

  1. Bingo Hall
  2. Gambling House

Information provided by various external sources

Play online bingo with us - UK's biggest bingo community. Discover our world of fun bingo games and slots where you can win real cash with Costa Bingo!


Contact info

You should know

3.6

Average

TrustScore 3.5 out of 5

260 reviews

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No recent history of asking for reviews

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3.6

All reviews

(260)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Winnings not received

I have been with Costa for many years and had no problems until now. Won £500 weeks ago but keep getting told the bank details are invalid been In touch with my bank and there is no reason why the funds haven't gone in. Have been on live chat and rang them several times with no joy. Where do the funds come from?
Moshi01

19 November 2021
Unprompted review
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Reply from Costa Bingo

Hi there! I am sorry to hear that you have encountered issues within your withdrawal process. We are doing our best to have it sorted out as fast as possible.

Rated 1 out of 5 stars

Appalling customer service...wrongful suspension also

Absolutely horrendous...I've been waiting over 5 6 weeks for a reply in regards to a self exclusion that has expired...I provided documents to prove funding and was told they passed it on to the right department and told to wait 5 days...that was 2 weeks ago...I've sent further emails , replied to current chain emails as well no reply nothing, you are wrongfully not restoring my account and won't even reply to me...what the hell is wrong with you? And before you ask me to send an email I already did...and still no reply! I'm waiting and waiting and nothing...why are you treating a customer of many years so disgustingly

14 November 2021
Unprompted review
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Reply from Costa Bingo

Hi there! We endorse and actively promote responsible gambling. We do apologize for the waiting time. We must ensure that our members are playing within their means and following all safety protocols.

Rated 5 out of 5 stars

Love this site just one big problem it…

Love this site just one big problem it takes far too long your winnings especially if it is over the weekend very frustrating

31 October 2021
Unprompted review
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Reply from Costa Bingo

Hi there! Thank you for your awesome review and congratulation on your winnings. We do apologies for the inconvenience. Unfortunately weekends are not included in the processing timeframe.

Rated 1 out of 5 stars

Important, read before depositing

If you look at the good reviews recently you will notice that they have all been redirected. That is because 888 who won Costa now cannot rely on people giving a good review without their interference. Those people that have given a good review have obviously been asked to after a rare good win. Friday games now have odds of 1400-1 to win anything on a game. Do yourself a favour and save your extra cash as the old cassava sites will just take your money now they are 888 and the slots won’t payout as people are abandoning the sites in droves now (ignore the Friday rooms figured as the moment they went live there were already 2,500+ people with tickets in each room, rather gives the game away doesn’t it)
I have read your reply, it’s not a case of me losing, it’s a case of letting people that sign up to one site such as Costa and letting them know that other people have signed up to another 20+ sites besides having just the one bingo site. So if they deposited £10 into each of the 20 (and you encourage that by sending emails from sister sites) that is £200 it costs each person to get a fair chance of winning like many of the others. You do not tell people this when signing up. You do not advertise that there are loads of other sites (yours) members, often the same people and hence you encourage what you claim to be trying to help. I personally did not lose but I can imagine many that do just thinking they are signing up to a bingo site. Hardly fair if you don’t advise new customers what they are entering into.

18 September 2021
Unprompted review
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Reply from Costa Bingo

Hi there! Thank you for your feedback! please be aware that our games are based on an Random Number Generator and the winnings are based on luck. I am sorry to hear you have not had a win recently. We wish you best of luck in the future!

Rated 1 out of 5 stars

The site is not honest atall.

The site is not honest atall.
I withdrew early thursday as it stated 24 hours to be processed okay thats longer than most sites but it is what it is.

48 hours later i went on live chat as the status of it hasnt even been aproved.
Live chat was slow ... she then advised me that it will start to be processed on TUESDAY. Then i may not get the money till the following week.
If you expect a pay out as fast as the majority of sites and not a week or two later then AVOID this site.
False information given at the cashier and i have screen shot the full conversation on live chat incase they back track about thw info ive now been given

18 September 2021
Unprompted review
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Reply from Costa Bingo

Thank you for your feedback! We do apologize for any delay with your withdrawal. Kindly note that the weekends are not included within the processing timeframes. Kindly send us an email at support@costabingo.co.uk with your concern so we can investigate the situation further.

Rated 5 out of 5 stars

Have always loved this site was 1 of…

Have always loved this site was 1 of the 1st sites I joined and the fact I have just won £600 on a free ticket game which NEVER happens to me! I’m the 1 always complaining 🤦🏼‍♀️ Can’t fault this site

17 September 2021
Unprompted review
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Reply from Costa Bingo

Hi there. Thank you so much for your awesome review! We are glad to see you around!

Rated 1 out of 5 stars

I have never had a issue before with…

I have never had a issue before with this site but I haven’t been on in few years so I decided to go back on . I won 400 pounds and now it’s still haven’t been approved . I rang it said today still hasn’t and now it’s asking me for I’d and I already sent that in when I joined . Just had a email to say it’s failed . Well I haven’t moved or changed my mind . So I don’t I ever going to get this money . I going to take this higher I not letting them get away with this it’s not fair . When they have taken money but now it’s time to pay me my winnings I can’t have it

17 September 2021
Unprompted review
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Reply from Costa Bingo

Hi there! Thank you for your query! The withdrawals are released in the order they are received. If your funds have not yet been sent, kindly send us a query email to support@costabingo.co.uk and we will be more than happy to investigate the cause.

Rated 1 out of 5 stars

I have been a member over 10 years and…

I have been a member over 10 years and these new changes are an insult to us regulars having to deposit multiple times a day to be able to get free tickets for games that use to be free before i have deposited 4 times this week and so far in 3 of the games you have gave me 1 ticket for each game where is one ticket in each game with over 1000 players going to get me i shouldnt have to keep depositing to get free tickets your always saying on your site gamble aware but you make it so we have no choice but to deposit multiple times a day to get what we use to get for 1 deposit every few days well i hope its worth it as this regular loyal customer wont be depositing anymore

16 September 2021
Unprompted review
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Reply from Costa Bingo

Hi there! Thank you for your feedback. Kindly be advised that we are looking into making further changes next month in order do have more variety of bingo rooms with free tickets and bonuses.

Rated 1 out of 5 stars

most unfriendlist site out there

Always enjoyed my time on Costa, but the hosts lately let players get away with murder, mainly because the hosts do not understand a thing us players are saying! they just say lol as if to laugh a long. jmax is the worst, flirting with players, favourtism with players, discussing about seeing players pictures on facebook but i thought hosts are meant to treat us all the same! there are players in costa who are like a small gang and they do not like new people entering the room or other players trying to make conversations with the host. we will be sticking with mecca bingo from now on as their hosts all speak full english and can engage with us properly

21 August 2021
Unprompted review
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Reply from Costa Bingo

Hi there. I am sorry to hear you have had issues, and thank you for your feedback. As we take intently such allegations, kindly send us an email to support@costabingo.co.uk, with us much details as possible of the situation you have encountered, screenshots would help as well. Once we have received your email, further investigation will commence.

Rated 1 out of 5 stars

Didnt want to give 1 star at all

Didnt want to give 1 star at all, i withdrew £700 on the 15th june. were now on the 4th of august and i havnt recieved my winnings all i have done is ring email and chat to live help and iam still waiting. this is now being investigated. 7 weeks of waiting and sill no winnings. never had a problem with any withdrawal and used same bank details throughout, never changed them. I'm so fed up and tired of trying to get somewhere. My username is badkarma1.

*****Update for the reply that costa wrote*****
Well after being in live help this morning my winnings have been rereleased on the 27th july so what you have just wrote is just lies and not true! Funny how this has took 7 weeks to be sorted but yet non off your "costa" team can give me answers as to why this has happened and why ive had to wait over 7 weeks! Total nightmare but thanks for your untrue response!

4 August 2021
Unprompted review
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Reply from Costa Bingo

Hi Mark, I was able to verify your case and can confirm that your funds have been released from our end and you should have received them by now. Several responses have been sent to you already. In additional to this, we are curranty investigating from our end but we strongly recommend that you are contacting your bank as well to trace this transaction. We will keep you updated on the matter and we are always available to be reached at support@costabingo.co.uk

Rated 3 out of 5 stars

Costa fun

I like costa have been playing many years but only just returned after long break. I find it hard to navigate around rooms though and cannot find autodab turn off settings as I like to dab myself without hint....there's so many rewards now just for playing! It's great

27 July 2021
Unprompted review
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Reply from Costa Bingo

Hi Lisa, we are very happy to have you back!
We are always trying to improve our players experience in our online entertainment. We have frequently updates on the Promotions and we are glad you are enjoying the best of it! If you need any assistance please contact us at support@costabingo.co.uk

Rated 1 out of 5 stars

Had to leave a star

Had to leave a star! Played with them for many years ,had account
spending restricted and ok with that ,not a problem. I play for fun ,not to win and recently asked to verify source of funds .which I did by sending 3 wage slips as requested.
REJECTED??
now want bank statements ,which i don't have as paperless.asked to close my accounts with costa and wink bingo .I sent in what you requested but for security and privacy reasons I will not give access to my bank. Now play elsewhere .disappointed loyal player

9 July 2021
Unprompted review
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Reply from Costa Bingo

Hi Deborah, we are sorry to hear that you feel this way. Please note that the requests for this verification is a requirement in order to safeguard our members and the gaming environment on which they play. And that due to regulations put in place By UK Gambling Commission this is a procedure we must carry out with all our members at some point of their membership. We appreciate your understanding and patience in this matter.

Rated 4 out of 5 stars

good site ..

good site ... good money

6 July 2021
Unprompted review
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Reply from Costa Bingo

Hi there. Thank you for your feedback, it is greatly appreciated.

Rated 2 out of 5 stars

Since this site was taken over I find…

Since this site was taken over I find that they are not here to accomodate thier customers there only goal is to change the site for thier profit. So many rooms you are unable to access if you do not have cash to spend. If you happen to have bonus cash there are few rooms you can play on a daily basis. Also this new way to collect your diamobd points is driving me mad as i have to down load every point. Considering you have to have 600 diamobde for a £1 that means you have to download 600 times. GO BACK TO THE OLD WAY PLEASE

4 June 2021
Unprompted review
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Reply from Costa Bingo

Hi there, Thanks for your feedback, we appreciate it!
I am sorry to hear that you are not happy with the new Shop section, however be advised that the new system work much better and most of our cutomers are enjoying it.
If you are having any troubles with it, please do not hesitate to contact our support department, they will be more than happy to assist you.
Wish you the best of luck!

Rated 5 out of 5 stars

Very good experience

30 May 2021
Unprompted review
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Reply from Costa Bingo

Hi there! Thanks for your feedback and for the 5star rating. We are happy to have you as a member and we are here for any issues you may have with our games. Wish you best of luck and take care!

Rated 1 out of 5 stars

Discussed been a member for years but…

Discussed been a member for years but last December they stoped me playing free games without any good reason so don't use this site anymore

6 May 2021
Unprompted review
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Reply from Costa Bingo

Hi there, I am sorry to hear that you have encountered issues with the site. Please send us an email to support@costabingo.co.uk, and we will be more than happy to review your query.

Rated 5 out of 5 stars

Just fab!

I just love it and I’m always getting lucky. Loads of bonuses every day. Only thing is the app crashes a lot

27 April 2021
Unprompted review
Costa Bingo logo

Reply from Costa Bingo

Hi there. We are very happy to hear that you are enjoying our games. We wish you the best of luck!

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