Cornish Gems Reviews 

269
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Absolutely stunning property in St Ives with luxury furnishings making it a super comfortable stay. The apartment catered for everything you needed for a well equipped stay. The view over Porthminster... See more

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Rated 4 out of 5 stars

Beautiful large property overlooking the Helford River. Superbly equipped and perfect for a family holiday. Georgie and her team were excellent with any requests and advice on the area.

Company replied

Rated 1 out of 5 stars

We rebooked an apartment almost immediately upon return from our stay there in June last year. Again it was for early June and four Guests. Cornish Gems called and cancelled less than two week... See more

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Rated 5 out of 5 stars

We've just arrived back from our week long stay at Gwynndreth, Gwithian, Hayle. Our experience from start to finish was just amazing and exactly what we needed. The house and views were just breathtak... See more

Company replied

Company details

  1. Holiday Accommodation Service

Written by the company

A luxury portfolio of over 180 holiday cottages, homes and apartments located throughout Cornwall in prime locations.


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3.7

Average

TrustScore 3.5 out of 5

269 reviews

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Replied to 75% of negative reviews

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3.7

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(269)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Captains rest in Falmouth was a lovely…

Captains rest in Falmouth was a lovely place to stay just across the road to swim and The Boathouse pub was friendly and good food. Beautiful views from the window too.

9 September 2023
Unprompted review
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Reply from Cornish Gems

Hi Pauline. We're so glad that you enjoyed your stay at Captain's Rest! We hope to see you again soon.

Rated 5 out of 5 stars

Cornish Gems- first class Cornwall

Cornish Gems actually DO care that you enjoy your stay at one of their properties.
Of all the companies we have used over the years, Cornish Gems is the one that stands out as outstandingly good.
Great properties, great locations and people who go the extra mile.
For sure there may be cheaper holidays.
But paying the extra means trouble free and no disappointments!

8 September 2023
Unprompted review
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Reply from Cornish Gems

Hi John. Thank you so much for such a lovely review!

Rated 5 out of 5 stars

Luxury holiday

Loved our first holiday with Cornish Gems. We stayed at Bosavallam, Nr Port Isaac. Absolute luxury. The nickel bath outside with views of trees was wonderfully relaxing. The whole property inside was clean, all mod cons. Outside was quiet set in lush green gardens. I loved the W.C, the wallpaper, the glass ceiling and the oil on coals was beautiful. We usually go abroad but tried home instead and were not disappointed.

25 August 2023
Unprompted review
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Reply from Cornish Gems

Hi Simone, thank you for your lovely review. We're so glad you enjoyed your stay at Bosavallam. We look forward to seeing you next time!

Rated 5 out of 5 stars

First class holiday!

This was our first holiday with Cornish Gems and they did not disappoint! We stayed in the Liner at Falmouth and our beautiful apartment called Sea Song was absolutely spotless with everything you could possibly wish for! Very well done to all the staff. We will definitely be back!

11 August 2023
Unprompted review
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Reply from Cornish Gems

We're so glad that you enjoyed your stay! We look forward to seeing you again.

Rated 5 out of 5 stars

Fabulous cottage!

Appreciating that sometimes properties do not always meet expectations as advertised, you would be hard pushed to find fault with Trewartha Cottage. The owners live next door and take absolute pride in ensuring everything meets if not exceeds expectation. Fabulous cottage in a lovely location. Nice touch from Cornish Gems with day one check-in call.
Our only negative experience during our week in Cornwall were some locals who we witnessed being extremely abusive towards tourists. Cognsiant there are ongoing roadworks along the A30, tourists using google maps are being redirected through villages which undoubtedly creates frustration for local trades people. While a minority, they must not lose sight that the region is dependent upon tourism.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Location location location

Cornish Gems gave us the perfect base for a perfect holiday, with everything we needed and more, and in a beautiful location. The kids rated it 11/10! Would definitely recommend.

4 August 2023
Unprompted review
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Reply from Cornish Gems

Thank you so much for your kind words Robyn! We're so glad that you enjoyed your stay.

Rated 5 out of 5 stars

Great Holiday!

I booked a property for a family holiday this Summer with Cornish Gems last Autumn. Unfortunately the booked property was withdrawn early this year but a change of venue was handled promptly & smoothly. The communication regarding the holiday was efficient, the property itself was beautiful & the location great. All three generations had a great holiday!

28 July 2023
Unprompted review
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Reply from Cornish Gems

Hi Janet. Thank you for your kind words. We're so pleased that you enjoyed your stay. Hope to see you again soon.

Rated 2 out of 5 stars

Hir Barn - don't bother for this price

Overpriced. The barn was nice enough with some stunning features but for £6k for a week, tiny garden, (no jacuzzi like the neighbour) for 5 rooms, you expect the TV to work! No 'normal' i.e. normal digital TV, just various apps. If you don't have Netflix etc... dont bother trying. Additionally the internet was so bad, totally hit and miss the apps didn't work most of the time. No channel 4 app either. We went and bought a TV aerial to plug into the aerial socket on the wall and try and tune in digital TV but no joy - seems there isnt a aerial on the building! So for a very wet week, with kids stuck in the house, a very dismal and depressing experience.

Oh, and a side note, an AGA is hardly a great thing if you like to cook in the summer (and want the house to stay cool).. wouldn't cook anything when we arrived (turns out it was set to 2 out of 5), and upon turning up you sit there sweating all evening because you can't turn it down. Right under the master bedroom too so you get to sweat all night long.

Very frequent high end holiday user - first time I feel properly taken advantage of.

5 August 2023
Unprompted review
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Reply from Cornish Gems

Dear Jim,

Thank you for your review - we are sorry to hear that the property did not live up to your expectations and have of course fed this back to the owner.

Please do not hesitate to contact our Customer Services team via customerservices@cornishgems.com should you wish to discuss this further.

Kind regards,
Cornish Gems

Rated 5 out of 5 stars

We love Cornish Gems properties!

We have stayed at many Cornish Gems properties over the years due to the excellent customer service from the team at Cornish Gems, the standard of the properties, cleanliness, views, locations and more. Highlights were River House in Pentire, Molesworth Manor near Padstow and Ocean Villa in Carlyon Bay. All fantastic properties in great locations.
Ocean Villa was a stunning house close to the beach and the lovely town of Charlestown. The beds were incredibly comfortable, the cleanliness when we arrived was as if no one had ever stayed there, beach towels included, great kitchen with everything you need, lovely pool and garden area. We have booked Beach Barn in Newquay for next year. Thank you Cornish Gems for another memorable stay in Cornwall

21 July 2023
Unprompted review
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Reply from Cornish Gems

Hi Ellen! We're so pleased you love our Gems. Thank you for the kind word. We look forward to seeing you next time!

Rated 5 out of 5 stars

Lovely stay thank you

Oooohh we had a lovely week stay in Tyreen thank you 😊

It's a great sized stylish cottage over 3 floors (we had 5 people and a dog) and just a few steps from all St Ives has to offer. Comfy beds, rainfall showers and the separate basement lounge area was great for teenagers.

We parked in the Island car park and paid the £25 week fee to save using the included space which was further away. No car needed as you can walk everywhere.

Source Kitchen, One Fish Street, Porthminster Kitchen and St Eia cafe were our faves to eat.

Get up early before the crowds and you have the beaches to yourselves (even in summer hols). Less than 5 mins.walk from the cottage. Bamaluz - small and always dog 🐶 friendly, Porthgwidden - medium - best for morning swims, Porthmeor - large- best for body boarding and surf lessons.

Thanks again

Angela

22 July 2023
Unprompted review
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Reply from Cornish Gems

Hi Angela, we are so pleased you had a lovely stay and look forward to welcoming you back to Cornwall soon!

Rated 1 out of 5 stars

Merry Mead St Mawes - AVOID Cornish Gems

Merry Mead St Mawes: not as pictured (no outside dining facilities), swimming pool that wouldn’t stay heated so we barely used it, dangerous overheating in bathroom (was told the owner is aware - fix it then!) cracked window panes, coffee machine not working, grubby kitchenware, internet doesn’t reach/work in end bedroom, pool generator/fan placed on that bedroom wall which buzzes audibly all night, no storage for garden cushions so had to pile them up in bedrooms if it rained, £8 kids activity pack pre-ordered didn’t materialise until we got back home. Had to phone in and chase up faults all week - was told they hadn’t checked the property against the website photos! Certainly NOT worth £8000 for one week. Have had no update/response from owner or Cornish Gems despite chasing. Will never book with them again - total rip-off and no responsibility taken for any of the problems we encountered.

7 July 2023
Unprompted review
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Reply from Cornish Gems

Dear Debbie,

Thank you for your review and please accept our sincere apologies for the delay in coming back to you while we have been carrying out a full investigation and discussing the matter with you over email.

As previously discussed, your comments regarding the overall presentation of the property are disconcerting and steps have naturally been made to investigate and address the matters raised.

With regards to the pool temperature, we called the pool maintenance team for the property twice during your stay, and it was found there was no fault on both occasions. We do of course take your feedback regarding the water temperature on board, and hope this did not impact your stay too severely.

With regards to the outdoor furniture, we can only sincerely apologise that this wasn’t at the property during your stay, and have passed your concerns onto the owner so they may rectify this for future guests, or instruct us otherwise. As you were aware there has been a recent change in ownership of the property, however this is by no means an excuse and we will of course be making steps to sort this in a timely manner. Our apologies again for any inconvenience caused.

We have checked our logs relating to the overheating of the bathroom mirror and cannot find any evidence to suggest this is something either Cornish Gems or the owner was previously aware of. As soon as you advised us of the fault an engineer was called to address the issue. We can however see that the engineer had thought that isolating the mirror in question had resolved the matter and that you were happy to monitor this - our apologies if this was misinterpreted, and again, hope it did not have too much of a negative impact on your stay.

Please accept our apologies that you were disappointed with your recent stay with us and we hope our various communications over the last few weeks have helped allay some of the concerns raised. We do hope that despite the above, you feel you can use the £100 voucher we provided towards another stay in Cornwall soon.

With all good wishes,
Cornish Gems

Rated 5 out of 5 stars

Third visit using cornish gems

This was the third time using cornish gems all three properties we have stayed in have been lovely properties with quiet locations and offered everything we could ask for to make our stay comfortable, have already booked for next year. Thank you cornish gems for making our holiday breaks stress free

7 July 2023
Unprompted review
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Reply from Cornish Gems

Thank you Andrew, we are delighted you've had some lovely holidays with us!

Rated 5 out of 5 stars

This will always be our home from home…

This will always be our home from home at Westhome in Carbis Bay as part of the Cornish Gem portfolio. A beautiful house with great provision and a super spot. Thank you to the owners and the great team at Cornish Gems once again.

14 July 2023
Unprompted review
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Reply from Cornish Gems

Thank you so much for your review Mike, we look forward to welcoming you to Cornwall again soon!

Rated 5 out of 5 stars

A Magical week

We had a magical week in Rosilian Hall. The house is outstanding, inside and out, in a beautiful location. The facilities kept all our large mixed age group very happy. Our second property from Cornish Gems and we hope to use them again.

6 July 2023
Unprompted review
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Reply from Cornish Gems

Hi William. We are so pleased that you had a lovely time staying at Rosilian Hall. We look forward to seeing you next time. All the best.

Rated 5 out of 5 stars

Amazing Cornish Gems

We recently used Cornish gems for our stay at merry mead in st mawes Cornwall. I cannot praise Cornish gens highly enough, from the booking process, to the arrival Information to the property itself which was the best rental we have ever stayed at in the U.K.
the quality of everything at merry mead was outstanding from the bedding to the towels, the kitchen equipment, the bathrobes etc it was like staying in a luxury hotel. The add on services they also free are fabulous including a food order via the good Cornish food company who delivered locally sourced high quality meat veg fruit fish etc on arrival day, we also received a gift voucher from Cornish gems for £70 to use against an order as a welcome gift. We also had the opportunity to have a guest chef which Cornish gems arrange arrive at the property and cook a gourmet dinner for the evening bringing ingredients creating an amazing meal on site for our guests before cleaning everything up and leaving. Such a fabulous and special evening.
In summary I would not hesitate to use Cornish gems again for my holiday in Cornwall, first rate in every detail thank you

30 June 2023
Unprompted review
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Reply from Cornish Gems

Dear Steve, thank you for sharing your review of Merry Mead, we're so pleased you had a fabulous time staying with us! And how lovely that you enjoyed your private dining experience. We would love you welcome you back to Cornwall very soon. Best wishes, the Cornish Gems team

Rated 5 out of 5 stars

Fabulous property and location …

This is our third holiday with Cornish Gems. Their customer service is excellent and the properties we’ve stayed in are fabulous. The location and views have been unbeatable. We’ve rebooked again for next year.

16 June 2023
Unprompted review
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Reply from Cornish Gems

Thank you for leaving this lovely review, Lynn. We are very happy to hear you have a great time and look forward to welcoming you back here again soon. Very best, Cornish Gems.

Rated 5 out of 5 stars

No 9 Salt St Ives

We had a great week at no 9 salt in St Ives. The property was very well furnished and a pleasure to stay in. The information from Cornish Gems was very good and we would use them and the property again.

10 June 2023
Unprompted review
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Reply from Cornish Gems

Thank you Susan, what a lovely review. We are delighted you had a lovely stay.

Rated 5 out of 5 stars

Cornish Gems

We have booked several holidays with Cornish Gems and would highly recommend them. They have a good range of high quality holiday lets and exceptional customer service. Their website is easy to use and property descriptions are accurate. When direct contact is needed to find a property their sales team are very helpful.

9 June 2023
Unprompted review
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Reply from Cornish Gems

Hi Colin, thank you for your kind review, we are so pleased that you have had such a positive experience with us. Many thanks, Cornish Gems

Rated 5 out of 5 stars

We had a great week at Ferry Cottage

We had a great week at Ferry Cottage. Beautifully furnished and decorated, and with a sweet courtyard garden that we sat out in. All just as the website had described it.
The booking process was straightforward and helpful, with parking arrangements made for us at a local car park.
We ordered a Cornish food box which was a real success. Everything fresh as could be, and chilled things already stowed in the fridge when we arrived. The chicken and bacon were excellent. Nice to support local producers - I will order one again next time I stay at a ‘Gem’!

13 May 2023
Unprompted review

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