Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.4
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Core Service
Thank you for your review. We're delighted to hear that you were pleased with our service and found everything to be delivered in a timely manner. Providing excellent customer service and prompt delivery is always our goal, so we truly appreciate your positive feedback. Thank you for choosing Core Service.
Found it difficult to navigate parts…
Found it difficult to navigate parts catalogue until I emailed to verify I ordered the right parts.
29 May 2026
Reply from Core Service
Thank you for your feedback. We're sorry to hear that you found our parts catalogue difficult to navigate initially. We're pleased, however, that our team was able to assist you via email and help verify that you had selected the correct parts. Your comments are valuable to us, and we'll take them on board as we continue to look for ways to improve the customer experience.
From ordering the spare parts I needed
From ordering the spare parts I needed, the speed of recieving them was brilliant everything was so easy and straightforward Bravo for core service Many thanks!
29 May 2026
Reply from Core Service
Thank you for your fantastic review. We're delighted to hear that ordering the spare parts you needed was easy and straightforward, and that you were impressed with the speed of delivery. Providing a smooth ordering experience and prompt service is something we work hard to achieve, so it's wonderful to know we met your expectations. We truly appreciate your kind words and support. Many thanks for choosing Core Service.
Efficient and Knowledgeable
Although our lawn mower was outside of warranty, Alice from Coreservices remained helpful, efficiently pointing us towards solutions and the specific part required .
29 May 2026
Reply from Core Service
We're delighted to hear that Alice was able to assist you efficiently and provide the information you needed, even though your lawn mower was outside of warranty. We pride ourselves on offering helpful and knowledgeable support, and it's wonderful to know that Alice was able to point you towards the right solution and replacement part. We appreciate your feedback and thank you for choosing our services.
Every thing went all ok
Every thing went all ok
prompt delivery no hassle at
from ordering to delivery can not fault it
many thanks..
28 May 2026
Reply from Core Service
Thank you for taking the time to leave us such a positive review. We're delighted to hear that everything went smoothly from ordering through to delivery and that you found the process hassle-free. Providing prompt delivery and excellent service is always our goal, so it's great to know we met your expectations.
Easy smooth service.
28 May 2026
Reply from Core Service
Thank you for your kind review! We're pleased to hear that you found our service easy and smooth. Providing a simple and seamless experience for our customers is our priority.
Reply from Core Service
Thank you for your kind review! We're delighted to hear that you found our team helpful and that you received excellent service.
We truly appreciate your feedback and support.
I'm was very impressed with the company…
I'm was very impressed with the company and fast delivery
28 May 2026
Reply from Core Service
Thank you for your kind review! We're delighted to hear that you were impressed with our company and the fast delivery of your order.
We really appreciate your feedback and support, and we look forward to serving you again in the future.
Didnt like AI guide as i didnt know…
Didnt like AI guide as i didnt know what a SAN No was, a human would have advised me. Apart from that, service good, parts good & delivery good.
28 May 2026
Reply from Core Service
Thank you for your feedback. We're pleased to hear that you were happy with the service, parts, and delivery overall.
I'm sorry to hear about your experience with out AI and the SAN number. Feedback like yours is valuable, as it helps us identify areas where we can improve the support we provide.
We appreciate you taking the time to share your experience and are grateful for your positive comments about the rest of our service. We hope to serve you again in the future.
Reply from Core Service
We're delighted to hear that you were pleased with our service and quick delivery.
Your feedback is greatly appreciated, and we're pleased to know you would use us again.
Reply from Core Service
We're delighted to hear that you found our service prompt and efficient.
We appreciate your support and look forward to serving you again in the future.
Delivery a bit slow
Delivery was supposed to arrive 1/2 days but took 5. Other than that would have been 5 stars.
27 May 2026
Reply from Core Service
We're pleased to hear that, aside from the delivery time, you were happy with your experience.
We apologise that your order took longer to arrive than expected. While we always aim to meet our estimated delivery times, occasional delays can occur, and we're sorry for any inconvenience caused.
We appreciate your understanding and your positive comments, and we hope to provide a full 5-star experience the next time you shop with us.
Product delivered as it was promised…
Product delivered as it was promised and on time, product undamaged. Cannot find fault with service
27 May 2026
Reply from Core Service
We're delighted to hear that your order arrived on time, exactly as promised, and in perfect condition.
It's great to know that you were happy with the service you received and that everything met your expectations. We truly appreciate your feedback.
mower repair
this is my first time using core service I looked every where for the part for my mower. and couldn't believe the price quoted for the blade adapter. I was septical at first but when the part arrived it was what I wanted. I rang core service up enquiring when delivery would be and they apologised for the slight delay due to the amount of orders they have. and after a text the next day it arrived shortly afterwards.very pleased with the service and telephone call answer I would recommend them to anyone to try them to see if they have or can get the part you are looking for
26 May 2026
Reply from Core Service
Thank you for taking the time to leave such a detailed review. We're delighted to hear that we were able to help you find the blade adapter you needed.
We appreciate your patience regarding the delivery delay and are pleased to get your order to you. It's great to know that you were happy with both the product and the service you received over the phone.
Thank you for your recommendation—it means a great deal to us.
Great service & quick delivery!!!
26 May 2026
Reply from Core Service
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our service and the speed of delivery. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Simple & Efficient
Simple, efficient and well priced. No problem with wrong item being delivered which seemed to be a common problem with other sites according to their reviews.
Excellent service and will use again.
26 May 2026
Reply from Core Service
We're delighted to hear that you found our service simple, efficient, and competitively priced. It's great to know that your order arrived correctly and that your overall experience met your expectations.
We truly appreciate your feedback and are pleased that you would choose to shop with us again. We look forward to serving you in the future.
Very helpful and patient on the chat
26 May 2026
Reply from Core Service
We're delighted to hear that you found our chat team helpful and patient. Providing friendly, knowledgeable support and ensuring our customers receive the assistance they need is very important to us.
We appreciate your feedback and thank you for choosing us.
Reply from Core Service
Thank you for your review.
We're pleased to hear that you were happy with the delivery, service, and product. It's great to know that the fuel pipe met your expectations and that your experience with us was a positive one.
We appreciate your support and thank you for taking the time to share your feedback.
Delivery
Very good service and returns no problem delivered on time and put my parcel in my safe place
1 May 2026
Reply from Core Service
Thank you for your positive feedback.
We're delighted to hear that your order was delivered on time, that your parcel was left safely in your designated safe place, and that you found our returns process straightforward and hassle-free.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.
0 customer service
Average wait time approximately 4 minutes. 3 hours later nada, zip, zilch. Now trust they email me back. Though one shan't hold my breath. Only wanted to secure a replacement part.
28 May 2026
Unprompted review
Reply from Core Service
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
This is not the level of service we strive to provide, and we would welcome the opportunity to investigate the matter further. Please contact us via Live Chat at coreservice.co.uk and provide your order details so that our team can review what happened and assist you accordingly.
We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to resolve this matter for you.
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