Above and Beyond
One month after I’d purchased the CORBAG, I still hadn’t received it, nor even a shipping notice. When I got in touch with Coordination Technologies, they found out that my order hadn’t been fulfilled because I hadn’t been charged for S&H during checkout. I expected them to just say “oops” and cancel my order, but no, they actually mailed the item. Considering that S&H to France should have been 36 USD (I asked) for an item costing only 50 USD, they were losing money. I expressed my surprise at the gesture, and got this answer: “We don't make many mistakes around here – but when we do we try and make it right.” Well, color me impressed.
As it stands, had I been charged 36 USD for shipping at the time, I wouldn’t have bought the CORBAG. But now that I’ve tried it, I (grudgingly) would. It’s become my favorite piece of workout equipment. Their slogan, “Fun to hit – so you’ll actually use it!” is perfectly accurate.