Icey-Tek / Cool Boxes UK Reviews 1,295

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, often for several days even in high temperatures. Many people also commend the outstanding service, noting prompt and efficient delivery, and helpful customer support that readily assists with inquiries and order adjustments. The products are frequently described as robust and well-made, serving various purposes from camping to catering, and often exceeding expectations. However, some customers mentioned that the cool boxes can be quite heavy when full, and a few initially ordered the wrong size, requiring exchanges. One reviewer also noted an issue with drain plugs not screwing in correctly, though replacement parts were quickly provided.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and cooling... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and quick delivery... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficient and fantastic service... See more

Order

Customers had positive experiences with order, describing the process as easy and efficient, with items often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived really quickly and the quality is great. I ordered the 40l Cube Cool box, I should have read the description because it's much bigger than I expected but that just means I can get more in 🤣... See more

Company replied

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. Camping Store

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Read & complete Icey-Tek procedure on pre chilling the box & keep adding ice cubes around your food as it melts

We bought the icey-tek-25-litre-cube box & 2 large iceytek freeze packs.
We used this for the first time over a 4 day camping trip it stayed frozen for 4 days!! It’s amazing. We pre chilled it the night before with iced milk bottles, we placed 1 pack at the bottom then placed in our food then filled up with loose ice cubes (1 large bag) then placed 2nd pack on top, it worked brilliantly. When the ice started to melt (after 4 days) just add more ice, but, DO NOT empty the water just add ice & the water will push up & out this will keep the box cold. We even had to leave our milk out because it kept freezing. We can’t rate this product any higher. If you carry out all the processes above you can’t go wrong.
Thanks so much guys x

2 May 2025
Unprompted review
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Emma!

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery and above all a great product!

22 April 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Antony!

Rated 5 out of 5 stars

Great cool boxes..

Great cool boxes..
Not cheap... But work and last

Ice packs great too

28 April 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks John!

Rated 5 out of 5 stars

Great service

Great service, delivered very quickly and at a great price, very happy.
Have now got 6 box's of various sizes

25 April 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Micky... that's quite a collection!

Rated 5 out of 5 stars

Cool boxes UK

Cool boxes UK
Icey-Tek Cool Box review

I purchased the 56 Litre Long cool box in April 2025 together with 4 of the large gel ice packs.

The particular colour I wanted was out of stock at the time so it went onto back order but arrived well ahead of it’s scheduled delivery, so the order process and delivery were spot on.

I was really impressed with the quality of the product, but I did however struggle with one of the bungs that didn’t seem to want to screw in, I thought of reaching out to ask whether this could have been a fault in the thread but I sorted it by using a little washing up liquid to lubricate the screw.

The time came to test drive it. We were camping at an event and left home early on a Wednesday morning, I am very pleased to report that we still had ice cubes for our G&T’s on Saturday night ! (despite being in a tent and the weather being incredibly warm). We were confident that all our food was refrigerated rather than just cool.

I much preferred the long box to the smaller square box of “another brand” we borrowed last year, you don’t have to dig about so much looking for stuff so the box isn’t open for so long.

The Bungs at the side are a great way to get any water out of the box without actually opening it (of which there wasn’t much), but we did agree that next year we would maybe put some wire cooling racks in the bottom just to keep the packaging on some of the items drier, if you ever thought of maybe producing some sort of plastic arrangement to put in the bottom just enough to keep products directly off the base I would definitely purchase.

The only slight negative I could come up with was the rubber fastenings, the box was stored on the floor and I pinched myself several times trying to undo and do them up, I feel this wouldn’t have happened had it been on a table to allow for a better angle and I soon adapted my way of doing it, that being said I am notoriously cack handed so this might very well have been a me problem.

So all in all, having borrowed a cool box from “another brand” of which I was impressed I’m not going to lie, I decided to purchase one myself, after doing some research and mindful of my budget, I decided to go with the Icey-Tek keeping my fingers crossed that this wasn’t going to disappoint being a cheaper option and therefore not as good. I believe I purchased a better product for half the price.

My belief was such that, after a few G&T’s (with ice from my Icey-Tek), I braved wandering into the “other brand’s” trade stand wearing my free Icey-Tek base ball cap (all taken in good fun and I did purchase one of their water bottles).

Well done Icey-Tek a great product.

3 April 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks so much for such a detailed review!

Rated 5 out of 5 stars

Best cool box we've ever owned

Best cool box we've ever owned! I bought the 25 litre and have used it twice now. Firstly out on our boat got the day, it was sturdy, safe to stand on and kept food fresh and cool. Secondly I took it away on a 3 day break with my son. I bought 2 large ice packs and the food remained cool throughout and the ice packs were still frozen at the end of 3 days! Fits nicely in the boot of the car but very spacious inside. Easy to clean and looks good too. Excellent piece of kit and I'm even considering now buying the 18 litre for picnics and days out!

25 March 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Naomi!

Rated 5 out of 5 stars

Great help

Great help, quick turnaround and quality product

19 March 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Sam!

Rated 5 out of 5 stars

Unbelievably great quality, the best out there

I did a huge amount of research into my coolbox / cooler requirements and my wishes have come true. Outstanding quality of construction and great looking too.
You won't be disappointed if you buy an Icey-Tek coolbox, just do it.
Customer service was also great, I made a mistake on my order, emailed them and they quickly resolved it for me ... communicating with a real person!

2 April 2025
Unprompted review
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Jonny!

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