Coolblue Reviews 

Fast and professional delivery.

I ordered an air co online end of may. They have delayed this multiple times, I’ve been told multiple times it was shipped/delivered and it was not over a course of a month. After all of this I have asked for a refund and somehow also this is too difficult. First it was late, then something was wrong and it was supposed to be sent by them manually. Offered my bank details. STILL late. It is now July, I have no airco, no refund and I quite literally feel scammed and have no clear reassurance that I am getting anything back. This has been genuinely one of the most frustrating experiences I’ve had, and will probably never order/shop or recommend anyone to do so.

Big delay of delivery; no flexibility of switching delivery method after 1 week of delay. Customer service nice but unhelpful.

Price and online experience was simple easy and fast. Delivery was even faster next day. Everything better than expected

Very nice and fast shipping, 5 ⭐️

SCAMMERS!!! DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTANCES!!!
I never received the phone I paid for, and I never received any compensation. At first, they replied to my emails, in which I thoroughly described the whole situation. After that, they asked me to fill out a form, which I did. However, after I submitted the form, I never received another reply, even though I contacted them multiple times by email and tried to reach them by phone.
What is even stranger is that the option to contact them via chat simply disappeared, and they never answer the phone. It seems they were just creating an illusion of helping. Horrible!

Ivan Maev, OnePlus 15R 512GB Black 5G, Customer number 33656395, Order number 97534756, Order date 28 May 2026, Delivery date 29 May 2026

Delivery was fast! and communication was perfect!

Delivery was perfect!

Great company! Always willing to help

Used be a reliable company- not anymore.
I ordered a washing machine in January. It was not delivered on day indicated on teh mail. No information from the company. After many hours in queue with customer service and several phone calls, they eventually admitted they didn't have one in stock. I ordered a new (more expensive) model and this correctly delivered.
This week I ordered a laptop, pick up in store. This was delayed, but ok, that can happen. Days go by and there is no information. To avoid the klantenservice queue (min 45 min wait), I went to the store. It's "on the road" their computer system said. That evening I get a mail that it can be collected. Next day at the store, they say they don't have the laptop, and they don't know where it is. Clerk in teh store declined to process a complaint when I requested it. No longer a reliable company

Worst experience ever. Ordered a washing machine 2 years ago. When moving out of my apartment I schedule the return 4 days in advance before my contract ending. On the day of the pick up, they cancel it and they also cancel all available upcoming dates because of a heat wave, and my rental contract already ended, so I had 0 access to the house where the washing machine was left standing. After spending more than 2.5 hours on the phone trying to find a solution, they tell me that the only solution is picking up the washing machine on the next available date (already out of my rental contract) and in a time lot of 4 hours. On the meantime, I ask them to switch to the correct address details 3 times, and they assure me will be changed, but the pick up is scheduled on the wrong one still. Overall a mess in communication and 0 proactive to help or understand a situation I did not caused and ended up being my problem. They just sticked to their system, without showing an alternative way of helping. 3 days stressing over this because for the landlord and the new tenants this was an inconvenience and I needed to be coordinating the pick up by myself. Horrible honestly, never had to do the job of someone else while also doing mine on the side.

The gentleman that helped me was excellent

I scheduled the return of a dryer two weeks in advance. On the day of the return I call them since I had not heard from them since the scheduling. On the call they say oh we can't come today and it's only possible to pick it up two days later. I'm living in a rental home to which I wouldn't have access to two days later. I explain this to them, their response without any apologies or understanding of the situation was that we can only pickup on the 1st and if they can't I'll have to pay. Such disgusting service I wouldn't even want to give a star, they make a mistake and forget about a return they scheduled and then tell me that I've to pay if they can't pick it up. Disgusting company with a disgusting culture.

Fast delivery and a good price.
Delivery personal very kind and helpful.

After years of having a white goods subscription with them and being really happy with their service they ended up being a complete dissapointment. I am trying now for days to cancel my subscription and for the machine to be picked up. I am moving house and I purchased my own machines from then (which I now regret).
At first I tried calling for several days and times but their waiting time is ALWAYS 30 min plus. No matter which day or time of day I call. I decided to go to their store in Almere to have this sorted in person. To my dissapointment the stuff is completely untrained and clueless. The employee simply did not know how to do this, he watsed 50 minutes of our time going back and forth inside a backoffice to ask someone else. He gave us false information telling us the machine needs to be disconnected by us from the plumbing and carried to the front door as the Coolblue employees will not pick it up from inside. We insisted this is not true as they are the ones that installed it and the subscription agreement states they take care of it, as they took care of it when we moved houses in the past.
In the end he told us we will receive an email to choose the date we want it to be picked up, which was false and never happened.
I then emailed their customer service but again received no reply. Finally I decided to try one more time via phone and had to wait 30 minutes, only for an employee to come to the phone, told me she will look into it, put me on hold and never returned. I waiting on hold a total of 50 minutes to be scammed.
I am left with no solution, with handing over the keys to my apartment soon and Coolblue's machine not being picked up.

And to include also, I tried cancelling a month ago to make sure eveything was in order. They told me I need to cancel 2 weeks before as they can only pick a date for 2 weeks ahead.
I waited then and tried to cancel again at 2 weeks. This is when this horror story started.
I will never buy from them again. They are more interested in forcing you to put Coolblue energy than solving your problems.

We ordered from Cool Blue and they are by far the worst company I have ever dealt with. They have no concept of service delivery and their claims of next day free delivery in our situation is false. We ordered a washing machine and other items, as we are new to the Netherlands, and we went to the shop to buy the items and paid for installation to take place within two business days from purchase. The order was not delivered due to extreme whether conditions and no one called us to reschedule the delivery. We then called them and after the call was answered in 41min, they informed us that delivery will take place within 4 days. Today, no delivery took place and when we called the service department, they again informed us that the delivery would take place within next 5 days. We literally have no clean clothes left anymore! Their answer to our complaint is "We can decide to cancel the order", which is the easiest way out for them to avoid any responsibility. I utterly disgusted as a new client and will never buy from this company again.

Reliable , Quick and the delivery guys are very helpful 10/10

DIRE SERVICE - PROMISES BROKEN , WOEFUL CUSTOMER SERVICE , LOGISTICS TRACING NOT ACCUARATE .LEADERSHIP HIDE BEHIND TELEPHONE ANSWERING SERVICE THAT TAKES 45 MINUTES !!!!!!!!