Conveyancing Index Reviews 

7,237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide clear explanations, guiding first-time buyers through every single step to make the entire process completely smooth and stress-free. Consumers also highlight the very competitive prices and user-friendly website that effortlessly save them significant money on their conveyancing legal fees. However, some customers also noted frustrating issues with recommended solicitors not being accepted on lender panels or providing poor subsequent service. A few reviewers additionally mentioned that after-sales support felt unhelpful and indifferent when they encountered unexpected problems with their property transactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

People report positive experiences with service, often praising the efficient and friendly support provided... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive quotes, transparent fee... See more

User experience

Users describe satisfaction with user experience, highlighting how fast and easy the platform is to navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Debbie has been incredible and very responsive. I have used conveyancing index for many many years and can honestly say their price, service and professionalism is top tier. I will always use them.

Rated 5 out of 5 stars

Polly was extremely helpful, guiding a first time user through the process. Her knowledge and experience was evident as she helped answer the obviously 'rookie' questions and 'tech' phobia giving conf... See more

Rated 5 out of 5 stars

I contacted the Conveyancing Index and spoke to Debbie Matthews. I was selling a property in Gloucestershire but, as I live in Northern Ireland, had to use a solicitor on mainland UK. I had been quote... See more

Rated 5 out of 5 stars

Stacey at Conveyancing Index was outstanding. She took the time to explain all the ins and outs of the process clearly, which made a complicated decision feel much easier. Most importantly, Stacey hel... See more


Company details

  1. Price Comparison Site
  2. Lawyer

Information provided by various external sources

Conveyancing Index is the UK's leading conveyancing quote comparison service. Thousands of satisfied customers save money by instructing discounted rates from the best conveyancers in the UK. We carefully select our partners and secure exclusive discounts for our online conveyancing fees that are not available if you were a high street customer. All of our partner property solicitors and conveyancers are regulated by the Solicitors Regulation Authority or the Council for Licensed Conveyancers. They are fully insured, credit-checked and experts in their field so that you get the best value conveyancing and the highest level of service.

Conveyancing Index

Written by the company

Exclusive Fee Discounts From The Best Conveyancers
We work hard to secure significantly discounted fees from the fastest, most efficient conveyancing solicitors in the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(7,237)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Debbie was fab at finding us a solicitor

Debbie was fab at finding us a solicitor. The fees ended up being higher generally than what was quoted (suggested admin fees etc). I wasn't quite sure why I went through this site in the end. It seems easier to go direct.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chandrika responded quickly after I did a search for quotes on the Conveyancing Index site. She was able to save me a couple of hundred pounds on the quote I’d got direct from the firm. Very clear explanations and excellent service.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, concise and to the point, no ambiguity. Debbie Mathews was easy to talk to and answered all my questions without hesitation.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless no one has contacted me for…

Useless no one has contacted me for days a part of one company which I already contacted them before. Waste of time

20 March 2026
Unprompted review
Conveyancing Index logo

Reply from Conveyancing Index

Good afternoon, I am sorry to hear of your frustration. Please email me at Tracey@conveyancingindex.co.uk and I will do my best to assist

Rated 5 out of 5 stars

Great easy to use site

Great easy to use site, gave us some great competitive quotes, Spoke to Debbie Matthews over the phone and via email and she was very helpful and went through everything with us in great detail.
Thanks again

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful advice

Daniel was helpful with understanding the shared freehold in relation to an unusual leasehold situation and his advice accordingly. Very pleasant and a good start to selling my property.

20 March 2026
Unprompted review

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