Conveyancing Index Reviews 

7,238
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide clear explanations, guiding first-time buyers through every single step to make the entire process completely smooth and stress-free. Consumers also highlight the very competitive prices and user-friendly website that effortlessly save them significant money on their conveyancing legal fees. However, some customers also noted frustrating issues with recommended solicitors not being accepted on lender panels or providing poor subsequent service. A few reviewers additionally mentioned that after-sales support felt unhelpful and indifferent when they encountered unexpected problems with their property transactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

People report positive experiences with service, often praising the efficient and friendly support provided... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive quotes, transparent fee... See more

User experience

Users describe satisfaction with user experience, highlighting how fast and easy the platform is to navigate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Debbie has been incredible and very responsive. I have used conveyancing index for many many years and can honestly say their price, service and professionalism is top tier. I will always use them.

Rated 5 out of 5 stars

Polly was extremely helpful, guiding a first time user through the process. Her knowledge and experience was evident as she helped answer the obviously 'rookie' questions and 'tech' phobia giving conf... See more

Rated 5 out of 5 stars

I contacted the Conveyancing Index and spoke to Debbie Matthews. I was selling a property in Gloucestershire but, as I live in Northern Ireland, had to use a solicitor on mainland UK. I had been quote... See more

Rated 5 out of 5 stars

Stacey at Conveyancing Index was outstanding. She took the time to explain all the ins and outs of the process clearly, which made a complicated decision feel much easier. Most importantly, Stacey hel... See more


Company details

  1. Price Comparison Site
  2. also in
  3. Lawyer

Information provided by various external sources

Conveyancing Index is the UK's leading conveyancing quote comparison service. Thousands of satisfied customers save money by instructing discounted rates from the best conveyancers in the UK. We carefully select our partners and secure exclusive discounts for our online conveyancing fees that are not available if you were a high street customer. All of our partner property solicitors and conveyancers are regulated by the Solicitors Regulation Authority or the Council for Licensed Conveyancers. They are fully insured, credit-checked and experts in their field so that you get the best value conveyancing and the highest level of service.

Conveyancing Index

Written by the company

Exclusive Fee Discounts From The Best Conveyancers
We work hard to secure significantly discounted fees from the fastest, most efficient conveyancing solicitors in the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(7,238)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chandrika was very helpful on the…

Chandrika was very helpful on the phone. I initially accepted the quote but due to a change in circumstances had to cancel under the 14 day cooling off period. The fee was returned within 7 days.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

booking a conveyancer

just got off the phone to courtney, she was brillant. explained everything clearly and made the process of booking a conveyancer for our house move so straight forward. thank you Courtney for your wonderful service .

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Really great service and Debbie has…

Really great service and Debbie has been very quick and attentive. We changed our mind on many occasions and needed a lot of adjustments, Debbie spent time to listen and adjust to accommodate us on more than 1 occasion.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Stress free

Chandrika was a huge help throughout our process reviewing our options for solicitors; completely stress free and provided clarity with everything. I have no idea how she got my number(!) but I'm thankful she had it.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Debbie at Conveyancing Index

Debbie at Conveyancing Index was extremely helpful in explaining the procedure and helping me with instructing the right Conveyancing Solicitors regarding the sale of my property and the purchase of my new property.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Would not advise anyone to deal with…

Would not advise anyone to deal with Conveyancing Index as their priority is to get their commission of you ( 207 pounds ) & refering you to solicitor incompetant & un professional then they do not want to know
Thank you for the reply, yes it is true you refered me to 3 solicitors, first solicitor dont asnwer phone calls and answers by email only, second solicitor is not listed on lender panel, present solicitor is very very slow, un polite & willing to solve issues, 3 weeks elapsed & our purchase file still at zero ground

3 February 2026
Unprompted review
Conveyancing Index logo

Reply from Conveyancing Index

Good Morning Saad, I was shocked to see your review after looking at your file & the dedicated attention you have received from our agent. We have transferred your file to 3 different law firms at your request, all of these law firms scored a minimum of 4.7 out of 5 on Trustpilot and have given excellent service to our client base.

Rated 5 out of 5 stars

Kind and prompt service

Debbie Matthews was very helpful and got me sorted with a solicitor immediately. She was very kind and lovely to speak with! Thanks Debbie and Conveyancing Index!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Debbie was great

Debbie was great, told me what I needed to know to make the process of getting a solicitor easy and stress free. Thankyou

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional agent

The agent I dealt with (Chandrika Vekariya) was friendly and professional and explained the process for choosing and instructing a conveyancer. The confirmation email was sent immediately and I was able to view it whilst still on the phone to her.

6 February 2026
Unprompted review

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