Convatec Reviews 25

The support people i talked to did not know their products well. When I tried to order samples, they kept transferring me to others who kept transferring me to others, etc. I never was able to talk to someone to request samples to be sent to me. Very frustrating and stressful.

Convatec have discontinued orabase paste.. BRILLIANT 10********** sticks to wet skin PERFECTLY can easily be removed and is GENTLE on excoriated skin NO DAMAGE THERE XXX
Stomahesive paste..absolutely TERRIBLE 👎😡😡😡😡goes everywhere but the right place it takes a digger to remove it and you are left with a deep wound down to the hypodermis...I WOULD DEFINITELY NOT RECOMMEND THIS PRODUCT...ITS DANGEROUS I've been a District Nurse for many years and my experience has spanned 42years and NEVER have I used such a dangerous product. I would highly recommend this company bring back Orabase protective paste

I have used Euro Tec for years, they were always great quality and had helpful people. They were taken over by Convatec and production moved from Holland to East Europe. Since then, the quality has deteriorated. The bags sometimes leak from the lower left seam. OK so it's not every time, but anyone with an ileostomy needs assurance they are not going to come unexpectedly undone. Convatec has ruined an excellent product and I now have to find an alternative. For an Ostomate trust is all, and I do not trust Convatec.

All the information needed is above. I'm not the only one whose experienced the problem. You need to review your manufacturing, not waste time with platitudes.

Quality of supplies has decreased over time. In an effort to make more profit, company is producing inferior products

I would rather given 0 star if option available.For the past 2 years I was using Convatec ostomy products but suddenly they changed the product back in Jan 2025 and guess what..The quality gets even poorer than ever...My stoma bag gets leaking again and again after few days and I to purchase new one for sure... I'm currently located in Pakistan plz take some actions about the product quality and make better ones...

I have had my stoma for about 5 months. I have contacted Convatec on many occasion for samples and they have always supplied many options for me to try. Amazing customer service. Big shout out to Ellen. Well done !!

I have been with Convatec for more than 15 years, and never considered leaving this organisation. I feel a great sense of purpose working for Convatec, helping our customers every day and delivering our 'forever caring' promise.

New to having a stoma (August 2024)
I met Reuben, at an event, friendly and knowledgeable about the products.
Samples sent and did everything promised. Transferring to ConvaTec for my supplies.

Interviewed with them. Two stages of interviews, both were an hour long of in depth questions about my topic.

Then.

Radio silence. Nothing at all. No reply to my many follow up emails. Nothing.

It’s months later now so I won’t ever chase again. I will never interview with them again either.

Thanks Sharon for a great service and taking the time to contact me to arrange my next order excellent service five stars.

Terrible company…poor uneducated rude employees. Aggressive and ignorant security that believes it’s perfectly acceptable to harass a member of the public, in a public place.
Then to call the police and waste their time. Because they are too lazy to find out the Law for themselves.

Stay away from this place. I mean do not walk on the pavement outside because an unhinged and aggressive security guard will drive his car at you on the pavement and try to injure you, then start demanding you answer to him because apparently he is in charge of the pavements outside the business, and has the right to stop random passers by and demand to know why they are there.......

The company employs drug addicts the security is like a twerking heroin addict.
That likes accosting members of the public in a public place.
If this is the level of the public side of the company God help the manufacturing side.

Convatec employs 'challenged' individuals who are so poorly informed they harass members of the public going about their lawful business and then call the police on them. Don't do business with these people, they are clearly aggressive and rude.

Don't risk making contact for any samples!
Convatec will keep making unsolicited contacts to re-repeat a shed load of the same questions as each and every other Convatec asks. Each caller ignores the answers already given to every of the other 10 unsolicited callers!

Called today to inquire about product opportunity for myself. A ostomy patient for 5 years i started having a issue with my current hollister product and found the tech support very lacking. This alone prompted me to look at a new appliance. Convatec has several options that appeal but when calling no one answers the phone. After being on hold I opted to receive a return call and missed it because untimely. SO I wrote convatec through your inquiry page which needed a email to submit. My inbox was hit with spam within seconds and required me to call if I wanted to opt out. I called and guess what?? I was put on hold and offered a option for a call back. CONVATEC! I SEE NO FUTURE TOGETHER. Sir/Mam when a patient is trying to maintain dignity with a medical device to discharge fecal matter into a bag, a little personal help with people that can do more than read a scripted note would be a great place to call. How about convatec at least start with answering the phone. This could be the single thing to boost your business plan but it will be without my thin dime. You failed me before you even answered your phone.

I use the esenta lubricating deodorant. The sprayer does not always work. You may get a spray or two and then it stops working. You spray and spray and it finally starts to work but will stop again. You need a new kind of top so it can come out easier.

Registered online with Convatec recently. Note I have been ordering their Ostomy products since 1977 when I seem to remember they were called Squibb. I was after Esenta Adhesive Remover Wipes which have replaced their previous product Niltac. This was often difficult to obtain but it was possible to order it direct from Convatec. HOWEVER I was told that the new Accounts team at the Amcare Group forbid this Esenta product to be ordered UNLESS the entire Ostomy order is ordered through them. Amcare and Convatec are linked in some way. At present I order all my medication through Boots online and am very happy with the service. The odd item is unavailable from them hence trying to order from Convatec. It does make you wonder if this world is run by accountants, totally uninpressed.

If I could give 0 stars I would. Terrible company who discriminate and treat their staff like dirt. Senior management are like a boys club. They are complete bullies.

I feel like I've been thrown under the bus. A product I have used for a long time that worked very well for me, was all of a sudden radically changed, and not for the better. 3 important changes were made that makes the product unworkable for me now; I don't trust it. And ConvaTec has no alternative to it, none at all.