Constructionline Reviews 

683
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for providing detailed portal walkthroughs and taking the time to ensure everything is fully understood during online meetings. Many people note that the team is extremely patient, professional, and always available to answer any questions regarding account features. Some reviewers were not happy with the platform, mentioning that the questionnaire contains repetitive questions and sections that feel completely irrelevant to daily business operations. Consumers also pointed out occasional difficulties with understaffing, noting that long response queues and delays can make dealing with certification processes quite frustrating at times.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting certain account managers as... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide divide in... See more

Service

Reviewers highlight ambiguous aspects of service, as many customers praise individual account managers for... See more

Website

Consumers find website to be ambiguous, with reviewers praising helpful support calls that offer a clear... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful staff members provide clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

If I was commenting on my experience with Iris Lorking it would be 5*, she has kept her word and contacted me when she has promised. She has listened to the issues I have had with getting verified... See more

Company replied

Rated 5 out of 5 stars

We had our annual business review with Abdi Ibrahim from Once For All this morning via Teams and were very pleased with the service and support provided. Abdi was professional, knowledgeable and took... See more

Company replied

Rated 5 out of 5 stars

Actually enjoyed doing the meeting with Portia, explained everything very clearly, answered all my questions. Very impressed. Sent me a follow up email with more information. Definitely highly reco... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Iris Lorking high enough after our recent Teams meeting regarding getting the best out of the Marketplace tool. She explained everything in great detail and at the end of our meeting I... See more

Company replied


Company details

  1. Construction Company
  2. Software Company

Written by the company

Tens of thousands of buyers relying on the Constructionline platform to identify construction suppliers. Buyers use our platform to quickly find suppliers that will enable them to complete a whole range of projects. We validate all of our members, providing those buyers with a pool of high quality suppliers that they can confidently engage with.


Contact info

4.1

Great

TrustScore 4 out of 5

683 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(683)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zsofia was extremely polite and…

Zsofia was extremely polite and professional. She provided some useful information, which I was not initially aware of.

Thank you

14 October 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Daniel,

Thank you for leaving us a review. We are happy to hear that you had such a good experience with Zsofia. Your feedback is really important and helps us improve our service for everyone.

Rated 5 out of 5 stars

Business Review Meeting

We had our annual business review with Robert this morning, he was very informative and give us an in-depth look at our Constructionline platform, making sure we were utilising all areas available to us and explained everything clearly. Thank you for all your help.

13 October 2025
Constructionline logo

Reply from Constructionline

Hello Zoe,

We are happy to hear you have had such a positive experience with Robert and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

Rated 5 out of 5 stars

Outstanding Support from Sharlene at Constructionline

We had a fantastic experience with Sharlene, our Customer Success Manager at Constructionline. She was professional, friendly, and incredibly helpful from start to finish. Sharlene took the time to walk us through our portal, clearly explaining all the features and how to get the most out of the platform. A real credit to the team!

2 October 2025
Constructionline logo

Reply from Constructionline

Hello Ami,

Thanks for sharing your experience with Sharlene. We are glad to hear you have had such a positive experience.

Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.

Rated 5 out of 5 stars

I had a great experience with Iris…

I had a great experience with Iris Lorking from Constructionline. She made the process of completing our membership and using the Once portal really easy. I am definitely very happy to keep in contact with Iris as our customer support representative.

11 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Jayne,
We are happy to hear you have had such a positive experience with Iris and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

Rated 5 out of 5 stars

Excellent online meeting, learnt a lot about Constructionline

Actually enjoyed doing the meeting with Portia, explained everything very clearly, answered all my questions. Very impressed.
Sent me a follow up email with more information. Definitely highly recommend the one to one online meetings. Thank
You. Vicki Manders Valori London Ltd

7 October 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Vicki,
We are happy to hear you have had such a positive experience with Portia and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

Rated 5 out of 5 stars

Very good customer assistance.

My company having been members of Constructionline for several years now. It has not always been the easiest of site to navigate but if i have ever experienced any issues or problems there has always be someone on the need of a phone at Constructionline who can assist, resolve or guide you in the right direction.

18 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello there,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience. Your feedback is really important and helps us improve our service for everyone.

Our teams work hard to provide the best service for our customers so I'll be sure to pass on your response.

Rated 5 out of 5 stars

Fantastic support received from Jackson…

Fantastic support received from Jackson in renewing our membership

17 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hi there,

Thank you for leaving us a review. We are glad to hear you have had such a positive experience. I'll make sure to pass on your feedback!

Rated 5 out of 5 stars

Business Review

Great catch up with Amanda Law. Amanda has such good knowledge and always helpful around the mechanics of the portal.

16 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Fraser,
Thank you for leaving us a review. We are glad to hear you have had such a positive experience with Amanda, we will make sure to pass on your feedback!

Rated 5 out of 5 stars

Concise guide through the Construction…

Concise guide through the Construction line Platform.
Found the information provided to be most valuable.

15 September 2025
Constructionline logo

Reply from Constructionline

Hello there,
Thank you for leaving us a review. We are glad to hear you have had such a positive experience with our Constructionline platform!

Rated 5 out of 5 stars

Used jackson to help set up

Used jackson to help set up very easy to work with helped me get a customer on board I do feel it’s was easy and that they ask lots of questions to fill in at first but…understandable but the system works now set up 🤩

15 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Steven,
We are happy to hear you have had such a positive experience with Jackson and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

Rated 4 out of 5 stars

We can find important information on…

We can find important information on the construction sector on one platform if all information is up to date.

12 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Raheel,

Thank you for leaving us a review. Your feedback is really important and helps us improve our service for everyone.

Rated 5 out of 5 stars

exceptional customer service.

We have had issues with our subscription and had all but written it off as a bad idea. Kristal took the time to sit down and identify what the issues were and took our case on personally to resolve it. The issue is not currently resolved but I feel assured that now Kristal is on the case it soon will be !

11 September 2025
Constructionline logo

Reply from Constructionline

Hello there,

Thank you for leaving us a review. We are happy to hear you have had such a positive experience with Kristal. Your feedback is really important and helps us improve our service for everyone.
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.

Rated 5 out of 5 stars

Great Customer Service!

Since signing up, I have spoken with a couple of the customer support team as the process can be very overwhelming, they were very helpful and quick to reply! Big thanks to Zsofia and Jackson!

4 September 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Jack,
We are happy to hear you have had such a positive experience with Jackson and Zsofia and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

Rated 5 out of 5 stars

Business review completed by Robert

Business review completed by Robert

4 September 2025
Constructionline logo

Reply from Constructionline

Hi Rachel, 
Thank you for leaving us a review. We are glad to hear you have had such a positive experience with Robert.

Rated 5 out of 5 stars

Outstanding Service and Expert Guidance

I recently used Constructionline and was blown away by the service. A professional and highly knowledgeable man named Jackson helped me, and his assistance was invaluable.
Jackson was not only incredibly polite and well-spoken, but he also had a deep understanding of the platform. He was patient with me, clearly answered all my questions, and made a potentially confusing process feel simple and straightforward.
The level of service I received from Jackson was truly exceptional. He is a credit to Constructionline, and I highly recommend their service, especially if you get the chance to work with someone as competent and helpful as him.

26 August 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Dylan,

Thanks for sharing your experience with us. This is great to hear that you have had such a positive experience with Jackson!
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.

Rated 5 out of 5 stars

A very good call with Zsofia

A very good call with Zsofia. I saw some of the new features which could be useful for our firm. It was also an opportunity to share my experience of the site and where improvements could be made.

26 August 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hi Peter,

Thank you for leaving us a review. We are happy to hear you had such a positive experience with Zsofia. Your feedback is really important and helps us improve our service for everyone.

Rated 5 out of 5 stars

I had a virtual meeting with Amanda Law…

I had a virtual meeting with Amanda Law today and it was great and very informative.
Gaining an insight into what all is available in the portal and how to use it more will be very beneficial for me.
Thank you very much for your time today Amanda it was greatly appreciated😊

22 August 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello Claire,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience with Amanda.
Our teams work hard to provide the best service for our customers so I'll be sure to pass on your feedback.

Rated 5 out of 5 stars

Great Customer Service

I had a great experience working with Amanda Law regarding the Once for All portal. She was incredibly helpful, knowledgeable, and quick to respond to my questions. Her support made the entire process smooth and efficient. Thank you, Amanda!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful & Friendly

Amanda was great showed me lots of little tricks now the platform has been updated. Great understanding of how the process works really helpful and friendly.

6 August 2025
Unprompted review
Constructionline logo

Reply from Constructionline

Hello,
We are happy to hear you have had such a positive experience and really appreciate you taking the time to leave us a review. 
We hope that in the future we’ll be able to provide a similarly excellent experience.

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