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Construction Helpline Ltd Reviews 

1,378
•
TrustScore 2.5 out of 5

2.3

Training Centre
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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues after making payments, often not receiving the services or certifications they had paid for, such as CSCS cards or NVQ qualifications. Reviewers frequently experienced a severe lack of communication, with calls and emails going unanswered, and the overall service and customer support were consistently described as poor, leaving many frustrated and without resolution. However, some customers also noted positive experiences with the staff, particularly highlighting helpful lecturers, tutors, and assessors who were supportive and encouraging.

What people talk about most

Payment

Reviewers express significant dissatisfaction regarding payment issues, with many reporting that payments... See more

Staff

People report ambiguous experiences with staff, with some customers praising the competence, helpfulness, and... See more

Service

Users describe negative interactions with service, citing poor communication and a lack of proper client... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment due to poor... See more

Customer communications

Clients share negative opinions on contact, with many reporting difficulties reaching the company by phone,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

They are a sponsorship company that brings people from India to scam others in the UK. They will keep calling you until they get what they want — your money and your time. After that, they disappear... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses

Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.3

All reviews

(1,378)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

My last review six days ago.

My last review six days ago.

I thought we had reached rock bottom ,but unfortunately it has gotten worse.

Two of our guys resat tests on Saturday ( no fault of their own )
Construction helpline booked them,

When they arrived at the test centre one was refused
as the incorrect details were submitted to the test centre. Incorrect Name Incorrect date of birth.

What is going on Construction Helpline , these are professional ID cards Issued by CSCS you can't keep getting get peoples ID incorrect surely.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Construction helpline are…

Construction helpline are professionals, they are keen to helping candidates achieve their NVQ as long as the candidates put in the right work.

Well done to the entire team for the hard work.

Special Thanks to Alan Moses , Eva, Ciprian and everyone involved.

Keep the good job up in training construction future managers

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent teaching

My experience of drylining was very good. Ray's teaching was good and understandable. We learnt a lot of good things to remember and stuff that comes in good use in near future.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

fast, friendly and very efficient.

Had a problem accessing an exam and had to ask for help. Ethan and the customer service team were excellent. fast, friendly and very efficient. got me sorted out very quickly and able to access my exam. No Problem!

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Course

Customer service team was really helpful for my course , they allowed me to do this on centre. Because my webcam was not going through

Thank you

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Drylining made easy

The experience was eye opening, with anything new to learn at every turn. The tutor was spot and always open to discussion, any issue that arose whilst learning was dealt with in a swift and simple manner and the skills acquired are priceless. Thank you for the opportunity.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Dryliner

Was a very good experience for because me drylining some new I have learn and am glad I took this bootcamp training .the company did a good job and gave me a good training am very thankful and willing to learn more in this trade

Thank you

5 July 2023
Unprompted review

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