Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argo... See more
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Review summary
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Poor Tracking on Boots Purchases. Have lost/missed Cashback quite a lot, especially during CHRISTMAS period where there was higher Cashback rate promotions. Even though i follow all the inst... See more
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Having had a CS account for a number of years I can say I am happy with the service and feel it represents good value for money. Occasionally purchases do not track fully but normally once the receipt... See more
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Overall I enjoy this but trust factor is a major concern. Multiple times without reason you reject monthly bonus even though uploaded receipt has all details. If you miss such email and don’t apply ag... See more
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Company details
Written by the company
Complete Savings is a cashback programme ideal for those who shop online regularly. New members can claim a welcome cashback reward, and ongoing benefits include a monthly cashback reward and 10% cashback at over 1000 online stores. Membership is free during the trial period, after which there is a membership fee. Members are free to get in touch about their membership at any time.
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3.4
Average
16K reviews
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Reply from Complete Savings
Hello there, thank you for letting us address your concerns. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please send us an email to mary@completesavings.co.uk and we'll follow up with you.
Do not ever apply their membership
Do not ever apply their membership.
They are scams. Despite cancelling and confirming my membership, they’r still charging my account.
30 July 2026
Unprompted review
Reply from Complete Savings
Hello there, thank you for reaching out.
Upon checking, your membership has been cancelled effective immediately on 19 Feb 2026, therefore your card should no longer be charged. For us to investigate further, please send us an email to mary@completesavings.co.uk with the billing description as shown on your bank statement, and the date that you were last charged for the membership.
Kind regards,
Complete Savings
Reply from Complete Savings
Hello Mark, thank you for leaving a review so we could assist you.
Please know that Complete Savings programme is designed to provide value through cashback and savings opportunities. More details about how the programme works can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
If you have any further questions, please don’t hesitate to contact us directly via email to mary@completesavings.co.uk.
Very pleased with cash back system
Very pleased with cash back system. I really enjoy using this website.
28 July 2026
Reply from Complete Savings
We're so glad to hear you're pleased with our cashback and enjoy using our website! Thank you for your wonderful feedback.
Cheaters
Cheaters. They take your money without knowledge in the name of subscription.
27 July 2026
Unprompted review
Reply from Complete Savings
Hello there, please note that the only way Complete Savings could charge an account is if the sign-up process was completed and the Terms and Conditions were agreed to at the time of registration. https://www.completesavings.co.uk/
We’d be happy to look into this further and provide details on how the membership was created. Kindly send us an email with your full name and email address to mary@completesavings.co.uk.
Total rubbish/ scam
Total rubbish/ scam. Did not realize had signed up.
""You entered your full name, your email address, your post code, your postal address, you inserted your payment card details and then you provided your consent through the button to accept the offer you authorised us to charge the monthly membership fee of £18.00 to the credit card or debit card that was provided after your trial period ended."
Yes, I had given credit card details etc. BUT THAT WAS FOR MY PURCHASE - NOT a subscription So my £20.50 discount on the gift I purchased ended up costing me additional £90! May be "legal" (we sent you regular emails, you agreed etc -- how do you prove otherwise without any emails) BUT VERY unethical
10 March 2026
Unprompted review
Reply from Complete Savings
Hi Val, thank you for leaving your review.
Please be assured that Complete Savings is a genuine cashback programme that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional resources, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information through here to investigate this further and address your concerns as it relates to your membership. Additionally, please send us an email to mary@completesavings.co.uk and include your full name and email. We will address this for you as soon as possible.
Complete Savings review
Occasionally Complete Savings fails to register a genuine purchase from eBay and I am then requested to attach the invoice which is annoying.
When making a purchase from eBay, to get your monthly bonus you need to request it before month end. This should be automatic as on occasions I have forgotten to do this.
28 July 2026
Reply from Complete Savings
Thank you for taking the time to share your experience.
While cashback tracking is usually automatic, some transactions might be affected based on several factors (e.g. cookies are not enabled on your browser, ad blockers). With this, you can always file a missing transaction claim via the website after 5 calendar days, and our team will investigate further.
We would like to remind you that your Monthly Bonus is not automatically tracked by our system unlike Cashback. Please note that you need to send us your purchase confirmation for us to validate.
More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Please know that you can also reach out to us via mary@completesavings.co.uk and we'll do our best to help.
Reply from Complete Savings
We appreciate your feedback and are sorry to hear that our product did not meet your expectations. We are always striving to improve.
Reply from Complete Savings
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Aggressive and sly advertising
Aggressive and sly advertising that leads you into inadvertently signing up
They say it's clear there is a monthly subscription on signing up but this is untrue ! If it had been clear I'd have not signed up!! Luckily I noticed after 1 payment had gone out , I had to research and find out exactly what had happened, no warning or reminder that a payment is due .. I just innocently and unintentionally signed up when renewing m rail card ... yet I'm told it's clear there is a free trial followed by a subscription!
It's all crap and even though apparently legal !! It's nothing short of a scam !
27 July 2026
Unprompted review
Reply from Complete Savings
Hello Julie, thank you for reaching out so we could assist you.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period.
You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address via email to mary@completesavings.co.uk.
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please check your inbox for further details.
Scammers
Careful scammers !
I was charged during 6 month not knowing that it was happening.
I would never sign up for charge 18 phounds per month. I am not an obsessive online shopper and trying to minimize my spending
27 July 2026
Unprompted review
Reply from Complete Savings
Hello Olga, thank you for reaching out so we could address your membership concern.
For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Please send us an email mary@completesavings.co.uk. so we can locate your membership and provide you details of how you signed up for the programme.
Reply from Complete Savings
Hello Kyle, thank you for letting us know regarding your concern.
Upon checking, you have successfully claimed your Welcome Reward and has been sent for payment to your registered bank account on 20 July 2026. Please know that payments typically land in your bank account or credit card within 10 working days.
To track your payments, login to the Complete Savings website and review past transfers on your Payments page. https://www.completesavings.co.uk/frequently-asked-questions.
For any questions, you can also call our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Good communication and quick response
24 July 2026
Reply from Complete Savings
We are so glad to hear that our communication and quick responses met your expectations. We appreciate your kind words.
A great scheme that I use every month
I've been a member of Complete Savings since 2018. I initially signed up with the free one-month trial and have continued using the service ever since.
I use it every month to earn cashback, and I've received a good amount back over the years. I also regularly buy their discounted gift cards, which are another great way to save money.
As long as you read and understand what you're signing up for, I've found it to be an excellent service and have had no problems with it.
25 July 2026
Reply from Complete Savings
We are so pleased to hear about your positive experience with us since 2018! It's wonderful to know that our cashback and discounted gift cards have been valuable to you over the years. We appreciate your kind words and continued membership.
it is a good way of getting some savings
25 July 2026
Reply from Complete Savings
We are so pleased to hear that our services are helping you save. Thank you for your wonderful feedback!
My 17 year old son has been charged…
My 17 year old son has been charged every month for a year and he wasn’t even aware he signed up. Very sneeky in how they catch you by clicking on a box after a purchase on a genuine website.
23 July 2026
Unprompted review
Reply from Complete Savings
Hello Sophia, thank you for letting us address your concern.
As stated on our membership terms of service, "To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom." https://www.completesavings.co.uk/frequently-asked-questions
For us to locate the membership, please send us an email to mary@completesavings.co.uk and we'll follow up with you.
Alternatively, you can also call our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
Incorrect & misleading advertisments
Advertise & promote you will get a MINIMUM of 10% cashback but this is not correct as the small print limits it to a set £ amount. Then tells you can complain to a Third Party, you complain to them to be told they dont accept complaints for Complete Savings. You ask for your case to be referred to a Manager over and over again and all you get back is he same - "its in the small print". Yes it is in the small print but how you advertise your cashback is very mis-leading to customers.
23 July 2026
Reply from Complete Savings
Thank you for taking the time to share your feedback.
Upon our review, our escalations team has addressed your query. As advised, the full terms of the offer — including the cashback limits you've referred to — were provided in the welcome pack sent to your email when you joined, and they're also available on our FAQ page here: https://www.completesavings.co.uk/frequently-asked-questions
We're sorry if we are unable to make any adjustment on this occasion. We encourage you to keep an eye on your earnings profile, where you can track your cashback as it builds up to make the most of your membership going forward.
Thank you again for being a member, and please don't hesitate to reach out if there's anything else we can help with.
Good but not without its challenges
Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argos) whilst others take an age. Plus the 10% sometimes is after VAT and others with VAT even for the same retailers. There is a £250 max cash back per month but there is no easy way to track this until you hit the limit and future cash back that month is rejected. If you can accept these limitations there are good savings to be made.
23 July 2026
Reply from Complete Savings
We appreciate you sharing your experience. We understand that the cashback system hasn't worked as expected.
Our programme is designed to offer a wide range of savings and benefits, and participating brands and offers can vary over time in line with our Terms and Conditions.
We may be unable to track some Qualifying Purchases on our system. Some common fixes you may want to check is that your cookies are enabled in your browser, and if you're using Safari 11, try a different browser like Chrome or Edge. Also, please ensure to turn off ad blockers as this can prevent tracking. We can always validate transactions that did not appear in your account after 5 days from your date of purchase. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
Our team is always here to help for any issues you may have with your membership:
• Our free telephone number from within the UK: 0800 389 6960
Irrelevant reply
Reported two issues and got reply after few business days. One reply irrelevant to my reported issue. The other issues come back with everything alright on their side but I still not able to use the cashback feature in mobile phone. Basically, nothing being answered or sorted.
22 July 2026
Reply from Complete Savings
Hello Ken, thank you for making us aware of your concern.
Upon our review, you were unable to visit AliExpress website using your phone but works when you're using your computer. While deleting cache/cookies did not help, we highly suggest to check if any updates are available for the browser you're using on your phone. You can also try using different browsers (e.g. Safari or Google Chrome) to see if it will show the same issue.
Please note that your concern is being reviewed by our escalations team and will respond to you once they have more information.
Thank you for your patience and understanding.
Do not trust this company
Do not trustthis company, they take £18 a month unsolicited, no doubt at the bottom of this complainnt will be a computer generated answer from them stating that I did not read the t&c's etc, but dont let that deceive you. They are CON-ARTISTS, pure and simple, avoid at all costs!
21 July 2026
Unprompted review
Reply from Complete Savings
Hello Alexander, thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please check your inbox for further details.
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