Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
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Review summary
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Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
Company replied
I am constantly surprised and pleased by the number of aids sold by Complete Care Shop. It is often difficult to find aids to make life easier if you have a range of disabilities. This retailer stocks... See more
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Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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It is exactly what i need but awkward to assemble
It is exactly what i need
I'm disabled and assembly wise its not the best
Lining up 4 cross poles all at the same time to join the frames is a nightmare
and really hurt my hands
Also you need quite a bit of force to put the trays in place
19 June 2026
Reply from Complete Care Shop
We appreciate you sharing your experience with the assembly process. We are truly sorry to hear that it caused you pain and difficulty.
Your feedback about the cross poles and trays is valuable, and we will certainly consider it for future improvements.
Warmest regards Nina
The Customer Experience Team.
When I called this company then were…
When I called this company then were very helpful,They explained everything about the item I wanted.They gave me a choice of delivery and
I recieved it the next day.
18 June 2026
Reply from Complete Care Shop
We are so glad to hear about your positive experience with our team and our delivery service. Your feedback is truly appreciated!
Warmest regards Nina
The Customer Experience Team.
Hassle free transaction.
19 June 2026
Reply from Complete Care Shop
Thank you for your feedback! We’re really pleased to hear your transaction was hassle-free. Your experience is exactly what we aim for every time.
Warmest regards Nina
The Customer Experience Team.
This is the first time I’ve used the…
This is the first time I’ve used the company and I’m impressed with the products and the delivery.
19 June 2026
Reply from Complete Care Shop
We are so pleased to hear you were impressed with our products and delivery on your first experience with us. Thank you for your feedback.
Warmest regards Nina
The Customer Experience Team.
OUTSTANDING in every respect
Product availability and at an excellent price. Customer adviser helpful and processed order efficiently. Product arrived in less than 24 hours delivery free. Outstanding.
19 June 2026
Reply from Complete Care Shop
Thank you for your fantastic review! We are delighted to hear that our product availability and pricing met your expectations. It's wonderful that our adviser was helpful and efficient, and that your order arrived so quickly. We appreciate your kind feedback.
Warmest regards Nina
The Customer Experience Team.
Very efficient service and delivery
19 June 2026
Reply from Complete Care Shop
We appreciate your kind words about our efficient service and delivery.
Warmest regards Nina
The Customer Experience Team.
Positive product return & refund experience
I ordered a Moov Transfer Board from Complete Care. It is a product designed to assist wheelchair users to transfer sideways from a chair to another surface, such as a bed, sofa, or car.
However, when it arrived it was clear that it could not be used for this purpose, nor was it safe. The board was only 0.6cm thick and therefore, completely flexible. It did not have the strength or rigidity needed to support a person's weight. As I am unable to stand or walk, if I had attempted to use it, the board would have simply folded and collapsed underneath me, and I would end up falling on the floor.
I contacted Complete Care to share my concerns, as I was also thinking of others who might buy it and potentially come to harm.
To their credit and without fuss, Complete Care arranged for the product to be collected and offered a full refund. They also said that they would review the product to determine if it was appropriate to continue selling it, especially if there was a safety issue with it (at the time of writing, the item is still listed for sale on their website).
Although I did not get the product I wanted, I was impressed with the quality of customer service and support throughout – so I would definitely recommend them on that basis alone.
29 May 2026
Reply from Complete Care Shop
We appreciate you sharing your detailed feedback regarding the Moov Transfer Board and your experience with our customer service.
We are glad we could assist you promptly with the collection and refund. We take your safety concerns very seriously and are actively reviewing the product to ensure its suitability and safety for all users. Your insights are invaluable as we strive to provide appropriate and safe mobility aids.
Warmest regards Nina
The Customer Experience Team.
Really good company excellent service
Good quality products at reasonable prices fast efficient delivery can’t fault this company or their products
18 June 2026
Reply from Complete Care Shop
We are so pleased you are happy with our product quality, reasonable prices, and fast delivery. Thank you for your kind words!
Warmest regards Nina
The Customer Experience Team.
Very good product .promt delivery.
18 June 2026
Reply from Complete Care Shop
We appreciate your review and are glad you liked the product and delivery.
Warmest regards Nina
The Customer Experience Team.
Perfect shower mat!
I am very pleased with the shower mat I purchased. Ordering and delivery was straightforward and the mat itself is excellent. I particularly like how light it is and the fact that it is machine washable.
18 June 2026
Reply from Complete Care Shop
We're so pleased to hear you are happy with your shower mat! It's wonderful that ordering and delivery were straightforward, and that you appreciate its lightness and machine-washable feature. Thank you for your kind words.
Warmest regards Nina
The Customer Experience Team.
1st time using this company
1st time using this company. Item was easy to order - & arrived within 48hrs. Toilet booster seat is very good & easy to fit. Sits on toilet nicely & doesn’t move .
18 June 2026
Reply from Complete Care Shop
We're so happy to hear you had such a positive first experience with us! We're glad the ordering process was easy and that your toilet booster seat arrived quickly and is working well for you. Thank you for your kind words!
Warmest regards Nina
The Customer Experience Team.
Excellent service and product delivered…
Excellent service and product delivered quickly. Thank you!
18 June 2026
Reply from Complete Care Shop
We appreciate your positive feedback! We are so glad you were pleased with our service and quick delivery.
Warmest regards Nina
The Customer Experience Team.
Reply from Complete Care Shop
We're so glad you found our product to be sturdy and a great value. We appreciate your positive feedback!
Warmest regards Nina
The Customer Experience Team.
Very pleased with the service very…
Very pleased with the service very quick delivery . The delivery was with DPD they were brilliant .I received a txt with a 1 hour delivery slot. It was on time
18 June 2026
Reply from Complete Care Shop
We are so pleased to hear you were happy with our service and the quick delivery. It's wonderful that DPD provided such an efficient experience with the delivery slot.
Warmest regards Nina
The Customer Experience Team.
Was very happy with the price and how…
Was very happy with the price and how simple it was to retract and open experience it gave.
17 June 2026
Reply from Complete Care Shop
We are so pleased you were happy with the price and found the experience simple and easy to use. Thank you for your feedback!
Warmest regards Nina
The Customer Experience Team.
Bought for visiting mum
Bought for visiting mum. Seems good value for money and very speedy delivery
18 June 2026
Reply from Complete Care Shop
We're so happy to hear you found good value and appreciated our speedy delivery! Thank you for your kind words.
Warmest regards Nina
The Customer Experience Team.
very happy with roller
20 June 2026
Reply from Complete Care Shop
We are so glad you are happy with your roller! We appreciate your kind words.
Warmest regards Nina
The Customer Experience Team.
Super quick delivery
Super quick delivery. A bit heavier than I thought. Not set up yet, but looks sturdy. Only wanted it for when I go out for the day for example, visiting coast, gardens etc
17 June 2026
Reply from Complete Care Shop
We're so glad the delivery was super quick! We appreciate your feedback regarding the weight and are happy to hear it looks sturdy for your day trips.
Warmest regards Nina
The Customer Experience Team.
Can Recommend
The site was easy to use . My order arrived within the week . There is no update to let you know that your order has been posted . However I contacted customer service and they gave a very prompt response . I would happily use this company again .
18 June 2026
Reply from Complete Care Shop
We are so glad to hear you found our site easy to use and that your order arrived quickly! We appreciate your feedback regarding shipping updates and are pleased our customer service team could assist promptly. We look forward to serving you again!
Warmest regards Nina
The Customer Experience Team.
We were pleased with what we received…
We were pleased with what we received as said on the box
17 June 2026
Reply from Complete Care Shop
We're so pleased you received exactly what you expected. Thank you for your kind words!
Warmest regards Nina
The Customer Experience Team.
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