Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk..... See more
Company replied
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Review summary
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I urgently needed a walking aid to try get myself mobile and was lucky enough to find this site. They had exactly what I wanted and the rollator was beyond my expectations. Better still, it was way ch... See more
Company replied
The NRS Mobility Care Aluminium Rollator has exceeded my expectations. Everything about it is great. I would definitely pay the full price quoted but to get it at a reduced price was a real bonus and... See more
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After looking at many products I decided on this foot massager. I am very pleased with it so far having arthritis in my toes I am finding it very helpful already. It is simplicity itself to use and d... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
Asks customers to review
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Even though they did not stipulate a…
Even though they did not stipulate a delivery date, it was received within 48 ours.
Excellent!
4 June 2026
Excellent service deivered on time…
Excellent service deivered on time stated,alsovery clear instruction on how to put the purtchin stool together took me 10 mins find it very comfortable.I will buy from you again should I need any thing else
2 June 2026
An excellent product
An excellent product at a very reasonable price. It’s really make the shower safer to use. A really great product.
4 June 2026
A good products are very good price
4 June 2026
The item was delivered quickly and…
The item was delivered quickly and looks to be of good quality. Great value for money. My 90 year old Aunt was very pleased with it.
27 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Perfect for me!
After looking at many products I decided on this foot massager. I am very pleased with it so far having arthritis in my toes I am finding it very helpful already. It is simplicity itself to use and depending on your needs, I find it just the job!
It was well packaged and arrived quickly.
3 June 2026
Reply from Complete Care Shop
Good afternoon, Denise,
We are delighted to hear that the foot massager has been such a great fit for you and that it is already helping to ease the discomfort from arthritis in your toes. It is fantastic to know you have found it both effective and easy to use—exactly what we aim for.
We are also pleased that it arrived quickly and well packaged, as we know how important that is.
Thank you again for taking the time to share your experience—it really means a lot!
Kind regards
Judi
Customer Experience Adviser
Quick response time and delivery of…
Quick response time and delivery of order by very helpful van driver.
21 May 2026
Reply from Complete Care Shop
Good afternoon, Michael,
Thank you for your feedback! We are pleased to hear about our quick response and helpful delivery driver.
We appreciate your feedback and hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Very quick delivery
Very quick delivery, good product that was easy to assemble, very easy to handle. It goes from vinyl to carpet floors with ease.
21 May 2026
Reply from Complete Care Shop
Good afternoon, Lynne,
Thank you for your wonderful review.
We are so pleased to hear about your positive experience with our product's quick delivery and easy assembly. we truly appreciate your positive feedback.
Thank you for your purchase — we really do value your business.
Kind regards
Judi
Customer Experience Adviser
Post very nice person
Post very nice person. Gave it to me. Important to face the messenger.
Thank you.
3 June 2026
Reply from Complete Care Shop
Good morning, Sheila,
We are glad to hear you had a positive interaction! Thank you for sharing your kind feedback; it truly means a lot to us.
If you need any further assistance, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning,
We are sorry to see this review and for any confusion caused. We have no record of an order for a scooter cover under your details, so it is possible there may have been a misunderstanding or the order was placed elsewhere.
We have tried to contact you and have also sent an email to help clarify the situation. Please could you get in touch with our office at your convenience so we can investigate this further and resolve the matter for you as quickly as possible.
We are here to help and look forward to resolving this for you as quickly as possible.
Kind regards
Judi
Customer Experience Adviser
The item was delivered on time and is…
The item was delivered on time and is very well built The frame is very sturdy and is comfortable to use i would recommend this unit to anyone.
3 June 2026
Reply from Complete Care Shop
Good morning, Michael,
Thank you for your lovely feedback.
We are so pleased to hear you are enjoying the sturdy build and comfort of your new unit. We appreciate your recommendation!
If you need any further assistance, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Excellent service …
This is the first time I've used complete care and I found them extremely helpful from discussing my needs and what would suit me in power chair's they kept me informed about delivery and the chair was put together for immediate use the delivery drivers even plugged it in to charge i am a very happy customer
2 June 2026
Reply from Complete Care Shop
Good morning Eileen,
Thank you so much for your lovely review.
We are so pleased to hear about your positive experience with us. We appreciate your kind words regarding our team's helpfulness in finding the right power chair and keeping you informed about delivery. We are glad the delivery drivers ensured your chair was ready for immediate use. Thank you for being a happy customer!
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
I urgently needed a walking aid to try…
I urgently needed a walking aid to try get myself mobile and was lucky enough to find this site. They had exactly what I wanted and the rollator was beyond my expectations. Better still, it was way cheaper than other vendors and came the next day. Brilliant.
2 June 2026
Reply from Complete Care Shop
Good morning, Brenda,
Thank you so much for your lovely review.
We are so pleased to hear we could help you get mobile quickly. It is wonderful that the rollator exceeded your expectations and arrived so promptly! Thank you for your kind words.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Ordering was easy
Ordering was easy. Item arrived earlier than forecast. It fits perfectly.
19 May 2026
Reply from Complete Care Shop
Good morning, Wendy,
Thank you for your lovely review.
We are so pleased your ordering experience was easy and your item arrived promptly and fits perfectly. Thank you!
Thank you again for your feedback — it really means a lot.
If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Straight forward ordering recived…
Straight forward ordering recived product fast and works great for my needs
2 June 2026
Reply from Complete Care Shop
Good afternoon, Helen,
Thank you for your lovely review.
We are so glad to hear that ordering was easy and your product arrived quickly, working great for your needs!
Thank you for your feedback. If you need anything else, we’re always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Rebecca,
Thank you for your review.
We are so pleased to hear your grab sticks arrived quickly and were well-packaged. Thank you for your kind words!
If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Purchasing it was good & assistant was…
Purchasing it was good & assistant was helpful
Easy to assemble
But the box was really damaged
Not sure if it was the couriers
Or sent out like that
But perfectly fine inside
1 June 2026
Reply from Complete Care Shop
Good morning, Susan,
Thank you for taking the time to review your recent purchase from Complete Care Shop.
We are glad to hear you found the assistant helpful and assembly easy! We are concerned about the damaged box and will investigate this with our couriers. Thank you for bringing this to our attention.
Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
Excellent!
Bought a rollator for my 88 year old father.. Received yesterday and WOW what a difference this has made for him, he's flying round the house!! He suffers from severe arthritis and struggles to walk.. great price, website and service.. easy to assemble.. fast delivery.. highly recommend this fab company
1 June 2026
Reply from Complete Care Shop
Good afternoon, Graham,
Wow, this absolutely made our day!
We are picturing your dad zooming around like he has got a new set of wheels – what a transformation!
It is amazing to hear how much of a difference the rollator has made, especially with his arthritis — giving that extra freedom and confidence is exactly what we hope for.
Thank you so much for your kind words about the price, service, and delivery too — and big cheers to your dad for getting the hang of it so quickly!
Wishing him many more happy laps around the house (and maybe a few victory laps too!)
Kind regards
Judi
Customer Experience Adviser
Being lighter weight easier to use in…
Being lighter weight easier to use in car boot,Delivery was on time.Easy to make up.Like colour.
19 May 2026
Reply from Complete Care Shop
Good afternoon, Arthur,
Thank you for taking the time to review your recent purchase.
We are so pleased to hear you found the item lightweight and easy to assemble. We appreciate your kind words about the delivery and color!
Thank you again for your feedback — it really means a lot. If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Delivery date was not as described
Delivery date was not as described, which was a little frustrating but toilet seat arrived in good condition.
18 May 2026
Reply from Complete Care Shop
Good morning, Suzanne,
Thank you for your feedback. We are pleased to hear that your toilet seat arrived in good condition.
We are sorry to hear you felt the delivery timing was not as expected. Your order was placed on 15th May 2026 with our standard 3–5 working day delivery service. As we do not operate on weekends, your parcel was delivered on 20th May, which falls within the stated timeframe.
We appreciate your understanding and your comments, as they help us continue to improve our service.
Kind regards
Judi
Customer Experience Adviser
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