The three items were fine but: they arrived in two separate parcels, on two successive days. If I had been asked, I would have chosen to have them delivered in one parcel. Thus using less packaging. T... See more
Company replied
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Review summary
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Appliance required was in stock and available for home delivery. Order was raised and product delivered about two days later. The product arrived and completely installed apart from a seat that wo... See more
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Items delivered as promised. It took a little time to work out how to use the jar opener. But once understanding it, it is really clever. The Complete Care Shop offer a vast range of helpful 'gadge... See more
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Ordered a shower stool and toilet frame and seat for my rehab following a hip replacement op. Really pleased with both products which have lots of adjustment so you can get the right height. Excellent... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Reply from Complete Care Shop
Good afternoon Diane
Thank you for your great feedback.
We're pleased to hear that you’re happy with the quality of your machine and that it was delivered quickly.
It’s always our goal to provide well-made products and efficient service, so your comments mean a lot to us.
If we can assist you further, please don’t hesitate to get in touch.
Kind regards
Jessica
Great price for my walking aid and…
Great price for my walking aid and delivered within 4 days despite ordering at The weekend
22 June 2026
Reply from Complete Care Shop
Good afternoon Stephen
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with the price of your walking aid and that your order arrived quickly, even over the weekend.
We always aim to provide great value and fast delivery, so it’s wonderful to know we met your expectations.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards
Jessica
I was very pleased with my order
I was very pleased with my order, had 1 issue with an item missing, phoned customer services who was polite and happy to resolve my problem and my missing item was ordered straight away. Good value
18 June 2026
Reply from Complete Care Shop
Good morning Lisa
Thank you so much for your lovely review.
We’re really pleased to hear that you were happy with your order and found it to be good value.
I’m sorry again for the missing item, but I’m glad our customer service team were able to resolve this quickly for you.
Thanks again for your feedback.
Kind regards
Jessica
Customer Experience Team
The item was delivered promptly but…
The item was delivered promptly but unfortunately proved to be unsuitable. The return process was clear and very straightforward. We used the courier they suggested and were pleased with the communication and the collection.
1 June 2026
Reply from Complete Care Shop
Good morning Ramona
Thank you for taking the time to share your experience with us.
While we’re sorry to hear the item wasn’t quite suitable, we’re really pleased that you found the delivery prompt and the return process clear and straightforward.
It’s great to know that the courier service and communication met your expectations.
We truly appreciate your feedback and hope we can assist you again in the future.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good morning Joyce
Thank you so much for your kind words and for taking the time to leave such a positive review. We're delighted to hear that you had an excellent delivery experience.
Providing a smooth, reliable service is something we take great pride in, so it’s wonderful to know we met your expectations.
We look forward to serving you again in the future.
Kind regards
Jessica
Customer Experience Team
Timely service.
I repeated one item from my previous order after finding out how wonderful the cooling gel insoles actually were. I was so pleased to receive them quickly as they make all the difference to me in this weather. It is always easy to order with Complete Care Shop and the products are of such high quality. I depend on this shop to make my life easier and the prices are good.
18 June 2026
Reply from Complete Care Shop
Good afternoon Christine
Thank you so much for your wonderful review.
We’re delighted to hear how much you’re enjoying the cooling gel insoles and that they’re making such a difference, especially in the warmer weather. It’s great to know your repeat purchase arrived quickly and met your expectations.
We’re also really pleased that you find ordering with Complete Care Shop easy and that our products, quality, and pricing help make life a little easier for you, that’s exactly what we aim for.
Thank you again for your continued support.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
We're glad to hear you received your order quickly. We appreciate your feedback on the construction plan.
Warmest regards Nina
The Customer Experience Team.
Complete care shop
It was easy to order my items, cheaper than I'd anticipated and arrived quickly and in great condition. Good quality too.
4 June 2026
Reply from Complete Care Shop
We are so pleased to hear that your ordering experience was easy and that your items arrived quickly and in great condition. Thank you for your kind feedback!
Warmest regards Nina
The Customer Experience Team.
Excellent choice
Excellent choice, immediate response and delivery within a couple of days. Highly satisfied. Thank you.
19 June 2026
Reply from Complete Care Shop
We are so glad to hear you had such a positive experience with us. Your kind words about our service are truly appreciated.
Warmest regards Nina
The Customer Experience Team.
It is exactly what i need but awkward to assemble
It is exactly what i need
I'm disabled and assembly wise its not the best
Lining up 4 cross poles all at the same time to join the frames is a nightmare
and really hurt my hands
Also you need quite a bit of force to put the trays in place
19 June 2026
Reply from Complete Care Shop
We appreciate you sharing your experience with the assembly process. We are truly sorry to hear that it caused you pain and difficulty.
Your feedback about the cross poles and trays is valuable, and we will certainly consider it for future improvements.
Warmest regards Nina
The Customer Experience Team.
When I called this company then were…
When I called this company then were very helpful,They explained everything about the item I wanted.They gave me a choice of delivery and
I recieved it the next day.
18 June 2026
Reply from Complete Care Shop
We are so glad to hear about your positive experience with our team and our delivery service. Your feedback is truly appreciated!
Warmest regards Nina
The Customer Experience Team.
Hassle free transaction.
19 June 2026
Reply from Complete Care Shop
Thank you for your feedback! We’re really pleased to hear your transaction was hassle-free. Your experience is exactly what we aim for every time.
Warmest regards Nina
The Customer Experience Team.
This is the first time I’ve used the…
This is the first time I’ve used the company and I’m impressed with the products and the delivery.
19 June 2026
Reply from Complete Care Shop
We are so pleased to hear you were impressed with our products and delivery on your first experience with us. Thank you for your feedback.
Warmest regards Nina
The Customer Experience Team.
OUTSTANDING in every respect
Product availability and at an excellent price. Customer adviser helpful and processed order efficiently. Product arrived in less than 24 hours delivery free. Outstanding.
19 June 2026
Reply from Complete Care Shop
Thank you for your fantastic review! We are delighted to hear that our product availability and pricing met your expectations. It's wonderful that our adviser was helpful and efficient, and that your order arrived so quickly. We appreciate your kind feedback.
Warmest regards Nina
The Customer Experience Team.
Very efficient service and delivery
19 June 2026
Reply from Complete Care Shop
We appreciate your kind words about our efficient service and delivery.
Warmest regards Nina
The Customer Experience Team.
Positive product return & refund experience
I ordered a Moov Transfer Board from Complete Care. It is a product designed to assist wheelchair users to transfer sideways from a chair to another surface, such as a bed, sofa, or car.
However, when it arrived it was clear that it could not be used for this purpose, nor was it safe. The board was only 0.6cm thick and therefore, completely flexible. It did not have the strength or rigidity needed to support a person's weight. As I am unable to stand or walk, if I had attempted to use it, the board would have simply folded and collapsed underneath me, and I would end up falling on the floor.
I contacted Complete Care to share my concerns, as I was also thinking of others who might buy it and potentially come to harm.
To their credit and without fuss, Complete Care arranged for the product to be collected and offered a full refund. They also said that they would review the product to determine if it was appropriate to continue selling it, especially if there was a safety issue with it (at the time of writing, the item is still listed for sale on their website).
Although I did not get the product I wanted, I was impressed with the quality of customer service and support throughout – so I would definitely recommend them on that basis alone.
29 May 2026
Reply from Complete Care Shop
We appreciate you sharing your detailed feedback regarding the Moov Transfer Board and your experience with our customer service.
We are glad we could assist you promptly with the collection and refund. We take your safety concerns very seriously and are actively reviewing the product to ensure its suitability and safety for all users. Your insights are invaluable as we strive to provide appropriate and safe mobility aids.
Warmest regards Nina
The Customer Experience Team.
Really good company excellent service
Good quality products at reasonable prices fast efficient delivery can’t fault this company or their products
18 June 2026
Reply from Complete Care Shop
We are so pleased you are happy with our product quality, reasonable prices, and fast delivery. Thank you for your kind words!
Warmest regards Nina
The Customer Experience Team.
Very good product .promt delivery.
18 June 2026
Reply from Complete Care Shop
We appreciate your review and are glad you liked the product and delivery.
Warmest regards Nina
The Customer Experience Team.
Perfect shower mat!
I am very pleased with the shower mat I purchased. Ordering and delivery was straightforward and the mat itself is excellent. I particularly like how light it is and the fact that it is machine washable.
18 June 2026
Reply from Complete Care Shop
We're so pleased to hear you are happy with your shower mat! It's wonderful that ordering and delivery were straightforward, and that you appreciate its lightness and machine-washable feature. Thank you for your kind words.
Warmest regards Nina
The Customer Experience Team.
1st time using this company
1st time using this company. Item was easy to order - & arrived within 48hrs. Toilet booster seat is very good & easy to fit. Sits on toilet nicely & doesn’t move .
18 June 2026
Reply from Complete Care Shop
We're so happy to hear you had such a positive first experience with us! We're glad the ordering process was easy and that your toilet booster seat arrived quickly and is working well for you. Thank you for your kind words!
Warmest regards Nina
The Customer Experience Team.
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