I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service person Sam was very clearly spoken and dealt with my wuery very quickly. She empathised with my concern and explained what has occurred. She remedied the problem immediately as sh... See more
Company replied
Brilliant service with brilliant staff. So easy to manage, either to arrange a loan or check savings. Enquiries are answered very quickly with concise responses. Would recommend to any qualifying pers... See more
Company replied
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful team when I had to change my…
Helpful team when I had to change my address.
I have always been rubbish at saving, but as this comes straight out of my wage, I don't see it.....
Commsave makes it easy to save.....
11 March 2026
Unprompted review
Reply from Commsave Credit Union
Hi Julie,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very helpful when you needed to change your address with Commsave making it easy to save for you.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Andrew,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very helpful.
Thank you again for such a lovely review.
Many thanks,
Commsave
Been with commsave for so many years I…
Been with commsave for so many years I find it a great way to save and great interest rates easy access to my savings at anytime and quick and easy access to withdraw at anytime. If I need a loan which I have in the past they would be my go to as great rates and ease to apply online
16 May 2026
Unprompted review
Reply from Commsave Credit Union
HI Anita,
Thank you for taking the time to leave your 5* review
We are happy that you found you have been with commsave for many years and that you find it a great way to save with easy access to your savings.
Thank you again for such a lovely review.
Many thanks,
Commsave
Experience at Commsave
Positive experiences with team about issues and finding the best account fir yourself.
The app is great for keeping up to date with draws and things happening at the union.
Simple to move money around and had no issues with money being taken without my approval.
Saving rates have been better compared to my current bank and others that I have used.
I would highly recommend opening an account with them.
15 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi James,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very Positive experiences allowing easy access around your accounts and that you would highly recommend commsave to others.
Thank you again for such a lovely review.
Many thanks,
Commsave
SIMPLY THE BEST!
Where do I even start?? To cut a long story short, Commsave has never let me down! Simply the most reliable credit Union ever! I would definitely recommend this awesome organisation to the entire world! Thanks commsave!!
12 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we have never let you down a most reliable credit union.
Thank you again for such a lovely review.
Many thanks,
Commsave
You can't get better than commsave
Commsave is definitely a top runner in loans and financial advice.
Friendly staff , who are always happy to help in all capacity....
I would definitely recommend them...
14 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Teiga,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a top runner providing loans and financial advice. With friendly staff who always help.
Thank you again for such a lovely review.
Many thanks,
Commsave
Have been saving with Commsave for many…
Have been saving with Commsave for many years, including having a couple of loans with them for those big purchases. Always great service and their online APP is very user friendly
14 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Shane,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Always providing a great service and been with commsave for many years.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very good
Very good. Quick response to any enquires. Money in and out very quick
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Stephen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very good with a very quick response to all your queries & enquires.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great customer care
The staff at Commsave are very efficient, helpful and courteous, both on-line and by telephone. They could teach many banks a lesson in customer care.
11 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Janice,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have found the staff to be efficient helpful and courteous.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really good company allowing me to save…
Really good company allowing me to save for the first time at age 45 ....
11 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Rachel,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a really good company allowing you to save for the first time at age 45.
Thank you again for such a lovely review.
Many thanks,
Commsave
Customer service delivered by people not AI
I have been using Commsave for several years. They have made use of technology over this time. However unlike other financial services where you are greater with automated and AI communication, there are people who answer your questions and do so professionally.
6 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you have been using commsave for many years making use of direct chat function with quick and efficient replies to your queries.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very helpful
Very helpful when approved cash in my account very quickly and when I’ve had queries they have been delt with quickly
7 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Chris,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very helpful when approved cash in your account quick and queries delt with quickly.
Thank you again for such a lovely review.
Many thanks,
Commsave
These guys are the bees knees!
These guys are just so good! They’ve understanding, efficient and they know what they are doing, trust me, in this day and age, that’s rare! First class service every time I had a question or two!
7 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sue,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that our understanding is efficient & providing first class service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great company very fast response thank…
Great company very fast response thank you commsave
7 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Cliffrena,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we are a great company very fast responses.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very easy to manage my savings
Very easy to manage my savings. Fast, efficient and friendly team. Pays a competitive dividend. Highly recommended.
6 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very easy to manage my savings. Fast, efficient and friendly team. Pays a competitive dividend. Highly recommended.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave have helped me save as well as…
Commsave have helped me save as well as help me in times of difficulty.
There customer service are the best they are so kind and so very helpful each team member i have spoken to are perfect in every single way.
I would recomend Commsave to all who read this.
Thank you so very much Commsave.
7 March 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we have helped you in times of great difficulty.
With great customer service and helpful staff & that you recommend Commsave to others.
Thank you again for such a lovely review.
Many thanks,
Commsave
if i needed help the staff have been…
if i needed help the staff have been very knowledgeable and helpful.
if i need to withdraw from my savings it is in my account within minutes
6 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Linda,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very knowledgeable and helpful and great if you need to withdraw instantly from your savings.
Thank you again for such a lovely review.
Many thanks,
Commsave
Joined commsave c u and so far been…
Joined commsave c u and so far been delighted with every aspect. Love the instant chat when you have queries its just so easy. Have phoned as well... staff were curtious and offered quick answers.
Far superior to my old cu.
Thank you.
1 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Rainy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have been delighted since joining Commsave and love our instant chat when you have questions. Providing you with a easy service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very reliable services
At a time of rising inflation, Commsave really helped me with my financial situation - I am more than happy with the service they provided - I would recommend them to anyone who’s able to access their services.
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tracey,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we really helped you with your financial situation and that you would recommend to anyone.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great saving experience
Great saving experience
Been saving with commsave for about 20years...I love the speediness of withdrawals ,in to my bank in seconds, and if I need a call back they are prompt...all together a great experience saving..and very pleased with the rewarding dividends each January, would recommend to anyone thinking of joining.
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that you have been with Commsave for the last 20 Years and that you like the quick withdrawals providing you excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
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