I’ve always had a great experience with Comsave. Whenever I’ve needed them, I’ve been helped straight away with no hassle, and the staff are always professional and understanding. Life happens,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service person Sam was very clearly spoken and dealt with my wuery very quickly. She empathised with my concern and explained what has occurred. She remedied the problem immediately as sh... See more
Company replied
Brilliant service with brilliant staff. So easy to manage, either to arrange a loan or check savings. Enquiries are answered very quickly with concise responses. Would recommend to any qualifying pers... See more
Company replied
Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to apply
Very easy to apply. Very fast decision.
Would recommend to anyone.
12 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Carl,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Very easy to apply with fast decisions
Thank you again for such a lovely review.
Many thanks,
Commsave
customer service is exceptional
I had an issue when work mixed up my pay date. I contacted commsave and they were very helpful. Great customer service
12 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Michelle,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
helpful and provided a resolution to your issue with regards to your pay date.
Thank you again for such a lovely review.
Many thanks,
Commsave
No stars don't care about customers…
No stars don't care about customers rude
Waiting time too long and slow
11 June 2026
Unprompted review
My loan application a was superb
My loan application a was superb. No hassle. It was dealt within unbelievable record time. I am happy.
9 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kayode,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that your loan application was fast with no hassle and record time.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Erica,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
such very good service we always aim to provide the best service to all members.
Thank you again for such a lovely review.
Many thanks,
Commsave
Service used to be quicker
Service used to be quicker. Seems to get longer to wait each time for a decision.
Only down side of the current service
9 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Suzanne,
Thank you for your feedback, and we're sorry to hear about your disappointment. We understand how frustrating it can be to wait for a decision.
At Commsave, we assess each loan application individually, taking into account a range of factors including affordability and current financial circumstances this can sometimes take longer that usual for decisions.
While we aim to support members wherever possible, we also have a responsibility to ensure that any lending is sustainable and in the member’s best interest.
Thank you again for taking the time to share your experience — your feedback helps us improve.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
5 star company
One best partnerships and product and services to ever use. Not only was the process very smooth the interest rates are so reasonable. 5 star all round
9 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Jacob,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
One of the best partnership and products with smooth processes & reasonable interest rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent instant access savings rates…
Excellent instant access savings rates and very helpful staff that you can reach easily by phone or online. Also easy to withdraw and deposit money into a comm save account.
20 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Linda,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
excellent access to your savings and good rates. Very helpful staff reachable by phone or email & easy to withdraw and deposit.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always so helpful and fair .
8 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Declan,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Always so helpful and fair when dealing with Commsave.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Richard,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Prompt and helpful replies to your email & that you would highly recommended.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave educates doshi learn helped me…
Commsave educates doshi learn helped me excellent
7 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Billy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
That commsave educates doshi learn helped you.
Thank you again for such a lovely review.
Many thanks,
Commsave
I called Commsave and I spoke to Jay…
I called Commsave and I spoke to Jay twice, and he has been very helpful, explaining clearly and patiently with good customer care.
6 June 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tee,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that when you had spoken to Jay he was very helpful and explained thing clearly to you providing good customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
They ruin lives
I have been extremely disappointed with my experience.
A CIFAS marker was recorded against me containing information that I dispute and which appears to be inaccurate, including an address where I have never lived, employment details that do not relate to me, and bank information that I do not recognise. Despite providing evidence and raising serious concerns regarding the accuracy of this data, I have struggled to obtain clear answers.
What has been most frustrating is the lack of communication. Multiple emails from both myself and my solicitor have gone unanswered for weeks, and requests for a telephone call have been ignored.
Medway Council has confirmed that I have never resided at the address recorded, yet I have still not received a satisfactory explanation as to how this information became associated with my name or what evidence was relied upon.
I was also informed that the matter had been reported to the National Crime Agency. However, after contacting the NCA directly, I received confirmation that they hold no information relating to me, which has only added to my concerns and confusion.
I appreciate the importance of fraud prevention, but where an individual disputes information and provides evidence of inaccuracies, there should be transparency, communication, and a proper investigation. Unfortunately, that has not been my experience.
The Financial Ombudsman Service also agreed that I did not make the application in question. Despite this, Commsave has refused to remove the CIFAS marker and continues to ignore correspondence from both me and my solicitor.
I remain awaiting a substantive response and resolution.
4 June 2025
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for coming back to us with the required information.
We acknowledge receipt of your enquiry and are currently reviewing the details.
We will provide further information once our review is complete.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
Excellent service and fast response to…
Excellent service and fast response to any enquiry
1 June 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
a excellent service and fast response to any enquiry.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Wayne,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Easy and quick communication.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very easy to deal with
Very easy to deal with. Excellent customer service. Quick decision. Thoroughly recommended.
29 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steven,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
easy to dela with and excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fast efficient and easy to use
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kelvin,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
Fast efficient and easy to use.
Thank you again for such a lovely review.
Many thanks,
Commsave
The support team is always ready to…
The support team is always ready to help never let me down when I need help once again I recommend 100%
29 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Krzysztof,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that support is always at hand and there when needed.
Thank you again for such a lovely review.
Many thanks,
Commsave
Would give 0 stars,but not given…
Would give 0 stars,but not given option.
same response every time,you are willing to accept loans in the past,but when things get tough Commsave says no,I will be leaving a negative review on trust pilot,I wish I never joined consave in the first place.i have also advised people in the workplace to avoid you at all costs!!!!!hopefully they go out of business very soon con artists
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi John,
Thank you for your feedback, and we're sorry to hear about your disappointment. We understand how frustrating it can be to be declined for a loan.
At Commsave, we assess each loan application individually, taking into account a range of factors including affordability and current financial circumstances.
While we aim to support members wherever possible, we also have a responsibility to ensure that any lending is sustainable and in the member’s best interest.
Thank you again for taking the time to share your experience — your feedback helps us improve.
Many thanks, Commsave
0303 0402 660
Hello@commsave.co.uk
They have helped me in time.of need…
They have helped me in time.of need many times and very good rates
28 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Joseph
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be That we have helped you in times of need many times with very good rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
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