Comfomatic Reviews 259

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, polite, and professional demeanor, highlighting their helpfulness and clear explanations of products and services. Many consumers are highly satisfied with the quality of the products, finding them comfortable and beneficial for their well-being, often exceeding expectations. The delivery service is frequently commended for its speed, efficiency, and the helpfulness of the delivery teams, who often assemble products and remove old items without extra charges. However, some people mentioned experiencing high-pressure sales tactics and feeling rushed into purchases, with concerns about the sales process being too long or pushy. A few other people also felt that certain products were not suitable for their needs or had issues with comfort, such as mattresses being too soft.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Product

Consumers generally express high satisfaction with the product, particularly highlighting the comfort and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the politeness, friendliness,... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with their beds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more

Company replied

Rated 5 out of 5 stars

The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more

Company replied

Rated 5 out of 5 stars

The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very... See more

Company replied

Rated 5 out of 5 stars

My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bed Shop

Written by the company

Comfomatic provides its service across the whole of mainland UK, supplying high-quality adjustable beds, rise and recline chairs, and bath lifts designed to bring greater comfort, independence and peace of mind into the home. Whether you are struggling to get a better night’s sleep, finding it difficult to relax comfortably during the day, or missing the simple pleasure of enjoying a warm bath safely, Comfomatic is here to help you find the right solution. With many products delivered directly from stock, our white glove delivery service, and all beds and chairs supplied with a five-year warranty that even covers most types of accidental damage, it is easy to see why so many customers say peace of mind comes as standard with every Comfomatic product. From your initial enquiry through to demonstration, delivery and aftercare, our aim is to provide a level of service and product quality that gives every customer confidence from start to finish. At Comfomatic we deliver a standard of service and product that we believe is second to none.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company.

UPDATE - I have absolutely no idea what you are referring to here. I certainly have not spoke to anyone at your company today, I am currently on a driving job to Scotland. But my review still stands. I interviewed with you in July and you guys quite frankly suck. Please stop harassing me.

Terrible company.
They don't pay their sales people a wage, they have hundreds of salespeople working around the clock, driving 1000+ miles a week for no pay, they only get paid when you make a sale. This creates a pressuring environment and turns the salesperson into a nasty biting dog, a bit unethical??? They claim their beds are unique to them, hardly. They come across as all lovely but I would argue that. I interviewed with them some months ago, they come across as a lovely bunch but under the hood you can see the problems. High staff turn over, they create pressure sales people, one point of evidence in this was when theys said they expect you to stay in the customers home for up to 4 hours.... 4 HOURS!? That's criminal. How is an 80 year old dear supposed to stay focussed for 4 hours on a boring sales pitch!? God damn it boils my blood!
They claim you can earn up to £100,000 a year, with their top salesperson earning £160,000 in one year... Yeah sure.. BS.
If someone has earned £160,000 in one year, that would equate to 3 sales a day of £5000, 6 or 7 days a week... Can you imagine the level of deceit and sales pressure that had to be applied to earn £160,000 in one year..
I really did not want to write this review as I hate shi**ing on companies but this one is called for.

2 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Dean, following on from a call recived from you today, we have now been able to identify you. As you are aware, you applied for a position as an independent agent here, you were promptly informed that your application had been unsuccessful. The reason for that is that we believe that you would be a wholly unsuitable candidate to represent this company and visit our customer group. Our view in that regard has subsequently been confirmed by this post and a subsequent call recived from you. We are sorry that you are unhappy with our decision not to offer you an opportunity, but our customer experience and wellbeing is our number one priority.

Rated 5 out of 5 stars

I am happy with our bed

I am happy with our bed, great service Comfomatic.

10 October 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Mrs Machin, thank you so much for the great feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 1 out of 5 stars

Too expensive, pressurised sales

Tread carefully when they call you for a visit. They may be in your house longer than you expect. They will dangle carrots in front of you just to get a sale, by any means necessary.

4 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Mo, as you are aware, you have not been an agent of Comfomatic nor have we had any delaings with you. Therefore your review is not genuine. We believe our genuine customer reviews speak volumes about the way we treat our customers.

Rated 1 out of 5 stars

Awful business with terrible ethics.

Awful business with terrible ethics.

I witnessed 1st hand Ged the sales director for this business despite being asked to on several occasions would it take much longer and asking him to leave still stay at the person house who we had visted for over 45 minutes after being asked to go.

It was visibly upsetting to see and the lady clearly no longer wanted him to be there, despite her requests which were ignored and he carried on. We were in the house for almost 3hrs which is a short amount of time if you read the other negative reviews on here too.

I have evidence of this and have been in contact with BBC Watchdog to share this.

They have a massively high turn over of sales staff due to treating them awfully and effectively not paying for the last week in which they work.

Read the negative reviews on here which demonstrate what this business is truly all about.

Update: Following on from the reply from Comfomatic please read the previous reviews and make your own judgement. I have a positive review from Kevin Allwright and act with integrity and decency. This business shows no empathy for the people it does business with, the people it employs and treat their staff appallingly.

As to their values or rather a lack of any, ask them what are the safeguarding policies they have put in place to protect the general public in which the engage with. What checks such as a DBS check are carried out on the people they are quite happy to send into people homes.

None of this is carried out and they send people out without any checks and with criminal convictions.

This is what sort of business this is.

When treated dreadfully whilst visiting a client rather than see if your ok they showed zero empathy as well.

I have engaged with BBC Watchdog to expose this company for what they are.

20 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Anthony, as you know you know you represented us for a short period of time. Your agency was terminated because of your conduct. We believe our action terminating your agency agreement says much more about our values and the steps we take to protect our customers than do your words.

Rated 5 out of 5 stars

Good service all round

Good service all round. Can't wait to use my new bed. 😀Thank you Comfomatic.

25 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Lynn, thanks so much for the great feedback, we wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Everything was brilliant

Everything was brilliant, very polite, friendly and very informative

24 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Shane, thanks for the great feedback it is very much apreciated.

Rated 5 out of 5 stars

The fix my bed first time

Bed fixed in no time, Fully working. Advised on other products. First time something went wrong bed ib 10 year

23 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Barry, thanks for the great feedback and it’s nice to see that our products stand the test of time.

Rated 5 out of 5 stars

The delivery was on time and both the…

The delivery was on time and both the driver and his companion were very pleasant and obliging.

18 September 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Mr Jones, thank you so much for the feedback it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System!!

Rated 5 out of 5 stars

Confomatic sleep ststem

Bed delivered on time, two very helpful and professional chaps, explained all the working of the bed and the aftercare support, took away the old bed, cheerful and friendly, excellent service.

28 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Tim, thanks for the great feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Will recommend without hesitation

My experience with comformatic has been easy and very comfortable from my first contact with Steve the sales rep. to the 2 delivery guys. Everyone was polite and friendly very knowledgeable and helpful. My new chair is really comfortable and I will recommend this company without hesitation.

23 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Jill, many thanks for the great feedback. It’s wonderful to hear that our team are delivering the service our customers deserve. We wish you many hours of rest and relaxation in your all new Comfomatic Ultra High Leg Lift Chair

Rated 5 out of 5 stars

Great service

Great service. Extremely thorough staff. Very polite and no problems wot so ever. And that was before I tried the super duper chair.
Luv it. Tried alot of things in the past, but not like this. Very good.

22 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Jason thank you so much for the feedback. We wish you many hours of rest and relaxation in your all new Comfomatic ultra high leg lift chair

Rated 5 out of 5 stars

Sales man Tony arrived on time very…

Sales man Tony arrived on time very good presentation friendly good chat got on well ordered a bed witch was best for me they delivered just after 8 next day 2 men great service explained how it all work set it all up showed me everything I need to know left box’s and plastic bag for the mattress as I’m moving top blokes 100%

16 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Kevin, many thanks for the great feedback, it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Knowledgeable in the product

Knowledgeable in the product, fantastic people, friendly and down to earth. Great demonstration of the bed. the engineers were quick and careful, again friendly and knowledgeable about the bed. Over all the company seem to care about your needs.

15 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Linda Many thanks for the amazing feedback it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System

Rated 5 out of 5 stars

Superb experience

Firstly from a visit from Steve from sales to the delivery and installing my new chair it was top top class
The sales pitch was very very thorough and there was no.pressure to buy
The delivery was on time and the 2 guys who delivered were just great ..they couldn't have been more helpful or professional they were not happy to leave until I was fully up to speed on using the chair
I could not praise this company enough ..superb sums it up

14 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Stephen, many thanks for the amazing feedback, it is very much appreciated. We wish you many hours of rest and relaxation on your all new Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

The two chaps very nice and answered…

The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very helpful to us and supported us with our needs.

13 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Susan, many thanks for the feedback it is very much appreciated. Its great to hear that the team are delivering the first class service our customers are entitled to. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Happy with the service very good…

Happy with the service very good setting up and very please with the bed.

13 August 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Anthony, many thanks for the feedback it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look