Colorescience Reviews 32

Disappointed with this website. The customer service phone number is not responding, almost the same applies to WhatsApp or the site. I choose to buy on other sites where they are happy to help

So disappointing. I ordered an SPF (glow)and it was tiny-tiny bottle for the money. It said it just leaves the skin luminous. No - it doesn't - it's like a medium foundation. I'm pale and it looked like dark tan on me.
Not only wouldn't they take it back as it wasn't as described, but they also didn't know if it could be mixed with their other white SPF and wouldn't refund. Won't be buying from them again. Terrible customer service. Items are overpriced, and certainly no good if you are fair-skinned.
They also removed my 1 star review from their website, so be aware the reviews on there are biased!

WARNING: Extremely disappointing experience. I purchased [matte and blush] expecting high-quality, premium items, but everything I received was expired. When I contacted customer service, they were pushy, unhelpful, and offered only inconvenient solutions. To make matters worse, the prepaid return label they sent had already expired, causing further delays and frustration.

This company clearly does not value their customers or ensure product quality, despite charging a premium. I will never order from them again. If you care about your time, money, and sanity, I strongly recommend avoiding this company.

Paid £100 and still not got my delivery as DHL keep lying and saying they couldn’t access- what a complete lie, there has been no attempt as I have been waiting for the delivery- absolutely would not recommend buying from this company again if they use dhl- can’t recommend the products and they have never arrived!!!

They ship through DHL, the only carrier that does not deliver to my door. The DHL carrier dropped the package outside the mailboxes, and there was no sign of it.

The Colorescience customer rep told me to ask my neighbors about it. Did she think I would knock on 100 doors?

Anyway, the package is gone, and Colorscienec takes no responsibility for it. They might as well have dumped it on the side of the road.

I ordered three items, but one of them was incorrect. I initially contacted the company using the submission form on their main page, and then followed up with the concierge team, who responded promptly and are apparently based in the US. I received three separate emails from them, only to be told they couldn’t assist me directly and that their UK counterpart would handle the issue instead.
They passed on the UK contact details and was also advised to use the returns page which felt like passing the buck. Why should I be burdened with returning an incorrect item when the mistake was entirely on their end? They could have easily arranged a Royal Mail pickup or offered a more customer-friendly solution. But no nothing of the sort was even suggested.
This has been a frustrating and disappointing experience. A company that operates like this clearly puts profit over customer service. It seems the CEO and directors are completely out of touch with the operational mess customers are forced to deal with. I’ve wasted my time trying and failing to get the item I actually ordered.

My reviews unlike most others is positive as had a good experience, although I had no need to contact customer services where most issues seem to arise.
I purchased Total Protection Shield Flex and am very impressed. The colour changes to match my skin tone, is easy to apply with fingertips and provides great coverage, it can be built up as needed. Since purchasing this I’ve not applied foundation once as the application time is so much quicker with Flex.
I’ll definitely be repurchasing.

I received a 20 percent off card in the mail after the expiration date. Contacted them and they said I could still use it. Several days later I tried and they said it wouldn’t work due to the expiration date. I texted and explained and received a written text saying it was fine to use it and the discount would be applied. It didn’t work. They texted again and said no wouldn’t work due to expiration. I explained that I had it in the text message that morning saying it was ok. They said no. I asked for a supervisor to contact me since I had it in writing. No response. Product is excellent although very expensive. The chat and email responses are scripted and take days to complete. Just not worth it at this point. ColorScience customer service is the worst.

I bought the sunscreen as it had been highly recommended by an acquaintance. Some time later I got an email with an offer and a free gift if I spent a given amount of money. I bought the Flex, which had also been recommended and an eye product.
What a royal waste of money!!!
All the products are super small, especially the eye one, which I cannot even tell if there is anything in the bottle at all.
I have not seen any improvement on my skin.
Highly overpriced.

I purchased this from my hair salon as it was highly recommended. I bought the stick blush, foundation, glow and under eye corrector. I enjoyed using them until the foundation took on a foul sour odor upon application. I’m guessing it has expired but I purchased this about 5 months ago. Very disappointed considering I spent over $200.00 on the products. Expiration dates is 05/2026. I will stick to the mainstream brands that I have trusted for years.

The worst customer service ever! Avoid purchasing if you can.
I purchased two Products 8 weeks ago. One arrived & the other was missing. I have been emailing since for a refund, they clearly do not read emails as they shipped another one few weeks later. Then they claim they can’t refund until they receive the product back. I was emailing someone called Amy, who takes forever to respond & doesn’t know where my refund is even after they received the product back.
I sent a follow up email to chase this & someone called Helen replies saying; you will not be getting a refund, here’s 25% off your next order? After I paid full price & returned extra product they tried to send. She claims they are a small team.
Please avoid multiple orders at once if you are placing an order. The small team probably miss items out whilst packing.

Sadly another brand who looks the part but is not.

Purchased item in the back Friday sale which was 25% off and a free gift over £60.

Free gift was not sent, spoke to customer service who sadly haven’t responded and where not helpful.

There is a reason all the people review this company so badly and primarily is due to their HORRID CUSTOMER TEAM. They dont love what they do which is to service the honest clients who buys instead they are using it as an option to be rude. This would definitely damage the company and their reputation. I have a horrid experience. Though I love most of their products my experience with their new released MOISTURIZER is horrid. PLZ GUYS IF U R PRONE TO PIMPLES STAY AWAY. You will be in deep issue and their customer service will treat you as though they are SADDIST. I have been buying their products since 2021 and I am currently INSIDER TIER gonna be ELITE member but this is my experience. BE CAREFUL.

Ordered a product over 20 days ago and still haven’t received it. Customer service are slow to respond and haven’t resolved the issue with lazy DHL delivery drivers. Go somewhere else for your mineral sunscreen! Especially if you’ve ordered it for a holiday, it will not arrive in time (if at all). Such a shame as they’re pretty decent products.

Only 1 bottle of Sunforgettable Total Protection Face Shield Classic 50 SPF delivered on order #56391 - JUNE 02, 2024 09:37PM

The DHL boxed was sealed and not tampered with, so it seems Colorscience themselves did not ship the right quantity.

They don't provide a UK phone number or online web chat to contact them.

Only able to send a web form and now at their mercy to resolve this. If not resolved, will lodge complaint with the credit card company to claim my money back.

Their tinted sunscreens are so orange I felt like trump. Terrible customer service trying anything they can to avoid giving refunds. Don’t buy from them!

Still waiting for a refund nearly a year after paying for goods!!! I’ve tried to get in touch via email and instagram etc with no luck! Never sent order, no explanation, no refund and no response to my emails. I’d bought before and had my goods delivered- overpriced but ok products. Purchased this order on 29/11/22!!!! NEVER BUY AGAIN

Customer service shockingly ignoring my emails. Still waiting for refund of £155.40 plus £4.40 postage on products returned prompt and in perfect condition. I have tracked parcel which you received Mon 26th Jun, 14:23pm - nearly 6 weeks ago!!!

I had a disappointing experience with this company. I placed an order that was later cancelled without any explanation. I was disappointed to receive no apology or offer of a solution from them. The experience left me feeling frustrated and dissatisfied with their customer service.

Decent products but poor customer service. As with the other reviews, one of the products I ordered (3 in 1 balm) was due to expire within less than 12 months. I contacted customer service but received no response. I decided to just use the product - I don't know whether it'll be used up before the expiration date. Given the steep price point of some of these products, you would expect much better from the company.