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Collett's Mountain Holidays Reviews 

332
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Many travelers frequently praise the exceptionally knowledgeable local guides, wonderful accommodations, and delicious meals provided throughout the various scenic walking trips. Happy guests consistently appreciate the remarkably well-organized itineraries and truly stunning scenery that make every single hiking adventure exceptionally memorable and deeply enjoyable. Though some customers encountered minor drawbacks like noisy rooms, overly firm beds, or basic hotel accommodations, these isolated details did not spoil their wonderful holidays. A few people also mentioned occasional challenges regarding trail navigation notes, inaccurate GPS coordinates, or wanting a slightly greater variety of route locations.

What people talk about most

Staff

Reviewers express high satisfaction and appreciation regarding the staff and guides. Consumers consistently... See more

Service

Reviewers highlight positive aspects of service, praising the seamless organization, excellent... See more

Location

Consumers find location to be positive, highlighting excellent accommodations situated in ideal spots for... See more

Holidays

Users describe positive interactions with holidays, highlighting well-organized walking trips and stunning... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent accommodations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... See more

Company replied

Rated 5 out of 5 stars

Really great booking experience, we booked fairly late so lots of the hours were booked up. They tweaked the itinerary to find us a place, all lovely places to stay in different ways. The only feedbac... See more

Company replied

Rated 5 out of 5 stars

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip... See more

Company replied

Rated 5 out of 5 stars

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and wo... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

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4.8

All reviews

(332)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good organisation and great selection of walks

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and worked really well with the accompanying map app. The two Collett's staff in Corvara were very knowledgeable of the area and walks and daily happy hours in the evening were a superb way of helping choose and if needed, tweak the walk for the next day. The hotel was very good, and if anything, food was too copious.

13 July 2026
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Reply from Collett's Mountain Holidays

Thanks for taking the time to leave a review, Julian. Fantastic to read that you had such a good walking holiday with us :)

Rated 5 out of 5 stars

We enjoyed this holiday

We enjoyed this holiday. It was well organised and the scenery was very good. The rep Ayelen was exceptional, her local knowledge assisted in tailoring walks to our abilities.

20 June 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to share such a lovely review, Mark.great to hear that you had a great walking holiday with us.

Rated 5 out of 5 stars

We had 1 week in the Dolomites

We had 1 week in the Dolomites. Very nice hotel, stunning location

13 July 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave a review, Richard :)

Rated 4 out of 5 stars

I found the company's tech very clunky…

I found the company's tech very clunky and difficult to access and use. Everything was password protected and whilst this may be best practice, it was not easy to pay, communicate or get the trip booked. Whilst the company insisted on us all signing a waiver, they gave us the wrong waiver (as we were self guided) and I fail to see why a waiver was needed. In terms of boots on the ground, Phil was very helpful and accommodating and checked in regularly to see how things were going. He also tracked our group using a GPS device which in 23 years, I have never seen. The accommodation was difficult because we were a big group all wanting single rooms, but the company was very good in getting us rooms, albeit that they had to place us in some ordinary hotels that they normally would not use that did not have servcies. I think the App and navigation system used by the company was fabulous and the optionality given to the group to do different walks each day was helpful in fact. Overall, there was a lot to like, but having done this every year for more than 20 years, I found the pre-booking experience could be much better / more flexible - but this was overcome by the much higher attention on the ground by Phil and his team - who were excellent

13 July 2026
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Reply from Collett's Mountain Holidays

Thanks for taking the time to leave us a detailed review, David. Great to hear that the wider experience was a good one, but I'll be passing your constructive feedback to the team for the areas that could improve.

Rated 5 out of 5 stars

One of the best holidays

One of the best holidays, mountains, Hotel, people, landscape, flowers

9 July 2026
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Reply from Collett's Mountain Holidays

Fantastic to hear that this was one of the best holidays yo have enjoyed, Anne. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

Very professional

Very professional, always helpful, great holidays

13 July 2026
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Reply from Collett's Mountain Holidays

Thank you for your kind review, Dennis!

Rated 5 out of 5 stars

We enjoyed every aspect of this…

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip. The hotel was very good, great food and very helpful waiting staff. Ben & Connie Colletts reps were excellent lots of good advice and tips. Weather was hot and sunny apart from last day when it rained. Altogether a brilliant trip

26 June 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to share your experience of your time in the Austrian Alps. We're delighted you had such a wonderful time :)

Rated 5 out of 5 stars

The holiday was fantastic

The holiday was fantastic.
It was a great overview of Corsica, starting off in the mountains with walks in the gorge and finishing with the coast.
Even the taxis were a great way of seeing the island , 2 hours taxi from Porto to Calvi partly along the coast road was really spectacular.
It was the first time that I had been back in 30 years and it brought back so many memories. The mountain villages haven’t changed and still have that rustic feel. Fantastic local food and wine .
We will definitely go back to explore more of the island.
Thank for coordinating such a lovely holiday.

23 June 2026
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Reply from Collett's Mountain Holidays

We're delighted that you had such a lovely time exploring Corsica with us. Thank you sop much for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Superb week!

Colletts staff were welcoming and approachable. Walk pack ups were very informative and the 'Ride with GPS' App was excellent. The walking routes were fantastic. Lovely hotel, the food was first class and the staff were friendly. A bit disappointed that the hotel charged €2.50 for tap water at dinner. Try and get a room at the quieter rear of the hotel, we were at the front and awoken at 6.30 each morning by the street cleaning water generator right outside the hotel. Also be aware that the adjacent church's bells are very loud and ring out 60 times at 7am! Don't expect a lye in!😀

13 July 2026
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Reply from Collett's Mountain Holidays

Thank you so much for your kind review, John. Haha, those Austrians do love a bell, whether it's on a cow or indeed in the church on the village square. We're delighted to hear that you had such a lovely time walking in Ehrwald with us :)

Rated 5 out of 5 stars

Brilliant holiday in The Dolomites

Superb service from Collets from start to finish. Excellent hotel (Sporthotel Panorama) with amazing food at dinner each night. Great range of walks and detailed route maps and advice from the Collets rep. that made our holiday a complete joy. Highly recommended!

26 June 2026
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Reply from Collett's Mountain Holidays

Great to hear that you had a superb holiday in the Dolomites with us, Gary. Thank you so much for taking the time to leave us such a lovely reveiw, we really appreciate it!

Rated 5 out of 5 stars

Ehrwald

Personal and up to date tips and recommendations. Beautiful location and wonderful hotel

13 July 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a lovely review, Sue. great to hear you had a wonderful time in Ehrwald :)

Rated 5 out of 5 stars

The hotel was excellent

The hotel was excellent - very clean, really good food, ideal location for getting around on local buses. Hotel staff all friendly, Collets guides friendly and helpful too (thanks!). Info provided was very useful. Rail transfer from Munich airport - we made the train to Ehrwald but only just after a dash across the cereal train station. It def needs at least 15 min there.

13 July 2026
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Reply from Collett's Mountain Holidays

Thanks for taking the time to leave us such a nice review, Ian. Awlasy great to hear that people have had such a good time on our holidays.

Rated 5 out of 5 stars

Great experience all round

Great experience all round. Wonderful location, lovely hotel, excellent advice and support from onsite team.

13 July 2026
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Reply from Collett's Mountain Holidays

Great to hear you had a great experience on your walking holiday with us thanks for leaving us a great review.

Rated 5 out of 5 stars

Excellent guides who knew the area so…

Excellent guides who knew the area so well. And we’re so committed to us having the best holiday. Spent so much time talking through walks and understanding what she client wanted. And they were lovely and funny too!!

13 July 2026
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Reply from Collett's Mountain Holidays

Great to read your review of your walking holiday with us. So glad you had such a great experience with our Walks Team too :)

Rated 5 out of 5 stars

The quality and extent of service is…

The quality and extent of service is outstanding. Accommodation choices are always excellent, all details have been thought through, and the response to any queries is immediate and helpful. You definitely feel safe in their hands.

13 July 2026
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Reply from Collett's Mountain Holidays

Thanks for your kind review, Chris. Great to know you had a great walking holiday with us!

Rated 4 out of 5 stars

Excellent apart from food

Our experience was in Ehrwald. Location great, trails good and varied, guides helpful and reliable, Information good, hotel excellent but food poor, hence not 5 stars

1 July 2026
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Reply from Collett's Mountain Holidays

Thanks for your review, Roy. Dissapointed to read that you were not a fan of the food in the Sonnenspitz, as many of our guests comment on how great it is. Thanks you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Everything was first class

Everything was first class from start to finish. The pre holiday info pack was really useful, downloading the GPS app before helped too.
Once there the walk pack and info given by Karo was so useful. We followed her suggestions and they were spot on. The app and walk notes combined made the walks easy to follow.
We would recommend CMH to anyone.

13 July 2026
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Reply from Collett's Mountain Holidays

Great to hear that you had a great experience on your walking holiday with us, and that all of the walk information was so well received. Thanks for taking the time to leave a review.

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