Collectors Firearms Inc. Reviews 8

I have purchased several firearms from Collectors Firearms over the years. They have an excellent internet presence with great photos and thorough descriptions. Their staff is friendly, helpful and knowledgeable. As with most online shops they provide a 3 day examination and return policy. I have never had to use this policy as from the photos and my questions to the salesperson, I never got any unwanted surprises. You will not be disappointed!

I ordered a Beretta AL2 in 12 gauge…and the ad mentioned there was 2 extra barrels included with the gun (this is a 54 year old gun that hasn’t been made in over 50 years…the barrels are priceless). So I went to my local FFL to pick up the gun…and the gun was in great shape. But there was no barrels…just the gun. I assumed maybe the barrels had mistakenly been left in the back at the FFL, but that wasn’t the case. I would not have purchased the gun for the price I paid if I knew there wasn’t the extra barrels (worth at least $500 combined).

Turns out these guys never shipped the barrels because the barrels don’t exist. When I contacted them, they admitted that it was mistakenly put into the ad. And to their credit, they did offer a return with a full refund. But I wanted what I paid for. I tried to get a partial refund and they would not do that.

They said they could give me a deal on a gun in the future…so I called their bluff and asked “how about this Beretta AL2 in 20 gauge on your site for $695?” Oh no, not that one…it’s at the Houston rather than Dallas location so it would be “difficult”…but “maybe” we can work something out with this new shipment of 200 guns coming on Monday. That was it. So here I am leaving a bad review.

As I told them in my final email….”I’ll take my business elsewhere. Unlike you, I don’t make promises I can’t keep.”

The Good bad and Ugly. First the good. The salesmen are great. Most likely the friendliest of any gun store I have ever been in. The bad ,they have some new guns. These guns are good quality but 15%-18% higher than the going rate. The ugly, the antique guns are super expensive. Good selection of old guns but much more costly than at gun shows.

If I could give zero I would ! Do not waste you time or money going to Collectors Firearms Houston . They claim they’re the best damn gun shop in the world , they are far from the best . They are the worst !! Two times I’ve been there to trade in or sale a firearm and both times they wanted to low ball me on my firearm!! They are crooks! Their firearms they are selling are overpriced and then they try to low ball you on everything that you try to sale or trade! What happened to the older employees they had ! Now it seems they have no older employees that are knowledgeable! Don’t waste your time or money buying from this worthless store ! They need to take that sign off the front of the building !!

I have been a loyal customer for over 30 years and have ALWAYS been treated with respect. No issues whatsoever. Jerry Mike Danny and Nicole are AWESOME to deal with.

When I was there all of the staff were helpful friendly and kind Nicole and Mary made my experience there professional and pleasant if you are looking for any firearm they will have it or will get it

After two month waiting they send me wrong staff.
Very difficult comunications.

Collectors Firearms bills their business as 'The Best Damn Gun Shop In The World'. Based upon my first experience, I completely disagree.
In late January of 2021 I happened upon their website, and I noticed they had a section for 'edged weapons'. Being a collector of WWII era German swords and daggers, I decided to check it out. I quickly noticed a German Army officer's sword in what appeared to be very nice condition, and with accessories not often found. The sale price was about $800. I emailed the shop asking for clarification about the condition of a specific part of the sword. The next day I received additional photos which clarified the issue for me. After a day or two of wrestling with the financial aspect, I decided to send an offer. I first verified that the sword was still available. I then sent an offer of $750. I quickly received a counter of $775, plus free shipping. That was good enough for me, and I accepted, and I asked if I would be emailed an invoice? When I did not receive an immediate response I decided to call the shop directly, to avoid losing the sale. I was assisted by an employee, (male, 30's(?), I don't recall his name), who wrote up the purchase order. He verified that the 'notes' showed I had been offered the aforementioned discount, and free shipping. He told me he would have the sword shipped out to me, he thanked me, and that was that.
A few days later, it occurred to me that I had not received a purchase receipt, nor any shipping info. from the store. I wasn't overly concerned. This has happened to me, on occasion, and, typically, the item would just show up at my door. I did visit the website to check the status of the sword, and I saw that it was now listed as 'sold', which is what I would expect to see.
After another several days, I had not received the sword, nor any type of email communication from the shop. I checked my credit card account, and discovered that there was no charge for the sword. I revisited the website and the sword was no longer there. Now, I was getting a bad feeling. I called the shop, and I was directed to someone in the shipping department. I don't believe that he was responsible for any error in this matter, so, for the purpose of this review, I will refer to him as 'Moe'. I explained my situation to Moe, and he then asked to put me on hold so he could do some checking. After several minutes he was back, and all he could really tell me was that he had checked the call log, and there was no record of me ever having called the store. He repeated this several times during our conversation, and I was starting to wonder if he was implying that I had never called. We ended with him telling me that he would do some more checking, and would call me by noon the next day. If he didn't, though, I should call him. This was on a Monday. The next day, Tuesday, Moe did not call, and I was distracted with other matters, and I did not call him. I was so distracted with other matters, in fact, that I did not call Moe until Friday. He began by telling me, yet again, that he had found no record of my call to the store. He also told me that my credit card had not been charged, (which I knew), as if that would make me feel better. It didn't. Finally, he revealed what I already suspected - the sword had been sold to someone else. He was very apologetic, and seemed genuinely sorry, and I felt a little bad for him, since the error certainly wasn't on his part. He offered no explanation as to how the error had happened, and I did not push for one. What would be the point? The sword was gone. I wasn't getting it. How that came to be wasn't going to change anything.
Now, if Collectors Firearms truly were the 'Best Damn Gun Shop In The World', here's how they might better have handled this matter. At some point, someone there, possibly the employee who took my order over the phone, would have realized that the sword had already been sold. That should have prompted someone to make a phone call, or at least send an email, to me. They should have offered an apology, and attempted to mitigate the error. They might have said something like, 'Hey, even though we messed up on this order, maybe something else in the store caught your eye that we can give you a good deal on?' I'm not unreasonable. I know that mistakes sometimes happen. I would have accepted the apology, and would have been impressed that they were making an effort to retain me as a customer. Unfortunately, none of that happened. What did happen was that I was, essentially, 'canceled'. There was no record of my call. Apparently, there was no record of my order. Rather than owning up to an error, and taking steps to make up for it, it almost seems as though they wanted it to appear as though I had never existed, and the order had never taken place. Except, I still have a copy of the entire email chain, for what little that's worth.