colaley.com Reviews 451

Wish I could give less and read reviews beforehand. Took 6 weeks for product to arrive and bought replacements. They would not refund as they were in transit. Received goods which were poor quality and returned them to the return address on the envelope signed for, they’re now saying it’s wrong address they’re customer service is shocking and only online and lots of delaying tactics absolute scammers!

These sneakers are comfortable and they look good. I loved the combination of colors of pink and purple. I love it.

If I could give zero I would.

Sent incorrect product, uses stalling tactics to effectively make you give up.

I sent them every picture requested and you can clearly see wrong product sent. But nope, they will not send correct one.

STAY AWAY

These shoes look exactly like the picture. They’re very cute in person, and my daughter looooves the “rainbow sequins.” They worked perfectly for a formal event. I’m not sure how well they would hold up if worn regularly, but they’re a great buy for special occasion shoes. Wrapped up nicely and in great shape when the package arrived.

The item took ages to come. Have been trying to return it since it arrived. There is no customer service support. The site sends you around in circles without any hope of getting an answer. Payment is on hold with Klarna. Hopefully they can help me out of this nightmare. Never again will I use this company.

I wish I had seen the reviews before I ordered.

Goods never received and looking at all the comments it seems pointless trying to ask for any refund.

Definitely a company to avoid.

Took months to arrive and then when it did, was wrong size and very substandard bra. Do not buy through them

Phenomenal shades, purchased to gift it to my better half and she loved the style, glasses color and frame size was perfect for her face.

I paid and the goods never replied, I’ve emailed several times and they just reply saying they will chase the delivery people

I in the end asked for a refund, they rufused as the good have been shipped and I’ve been waiting nearly 4 months and they still aren’t here

Lots of comments everywhere with people all saying the same. Please be careful

Order took over two months to arrive. Items were not as described; they did not fit as per advertisement, and the material looked very poor. I contacted "customer service" only to be told that I could not have a refund as the size I had ordered had been sent from the warehouse. I explained that the items I received differed greatly from the photos used in the ads, and that due to the overall fit not being right, I was unhappy with my purchase, and my consumer rights entitled me to a refund. CS replied with; "your items are as ordered from the warehouse, thank you for your kind understanding. If you are not happy with your purchase, perhaps someone you know could use them". After many more messages sent,and receiving many more frustrating replies, I finally accepted £20 from them, and took it as a win. Never again will I order from this company.

STAY CLEAR!!!! Item never arrived, the customer service is just automated responses no matter what you write in an email they always respond with things like thank you for you patience, we understand your frustration but because it states it is still
In transit they point blank refuse to give you a refund. I have asked for a refund at least 5 times now. I’ve said enough is enough we both know this item I not arriving. Nothing you say chances their responses. Biggest scam company there is. DO NOT ORDER!!!!!!!

I would not even give this shame company 1 star. Item sent were made out of the cheapest materials, which didn't fit. When I requested a refund, advised to offer the garments to someone else!! Won't refund as they sent the size ordered! Who on earth has ever been refused a refund when the item simply doesn't fit! Going on they then offered £5, upped it to £10, despicable last offer was half the money back and keep their item that doesn't fit.. please do not ever buy from them. I am in the middle of taking it further as they are in breach of UK trading standards. Based in China dreadful materials used, to tell someone to sell the garments on is just insulting

If I could score it zero I would. Ordered 2 bras which took weeks to arrive. They were from China, which it didn't say on the advert. There isn't even a label on the bras which are poor fitting. They say to return them would cost €41, even though the package has a label with an England address. All they offered is €4 reduction. I didn't even pay in dollars. The same product with the same details is being sold under various names on Facebook

Please please DO NOT USE THIS SCAM COMPANY. MUCH THE SAME AS ALL THE OTHER COMMENTS. RIP OFF MERCHANTS. I WISH I COULD FIND AWAY OF PLASTERING THIS ALL OVER THE WEB.

Wish we werent allowed to even give one star,this company is a total rip off, customer service is useless and you get no reply from anyone,package took over 6 weeks then had to send it back because its cheap tat,the return label address is on the label at the front of your parcel but i sent it back with tracking,now im struggling to get refund or any reply about it so going to raise the case with paypal

Ordered 2 bras on 7th October and still not arrived. Customer services continues to say “ on way,be patient “. Well,my patience has run out….cannot contact seller.
DO NOT buy from this company.

DO NOT ORDER!!!!!!!!!!!!!
They are such a bad site really awful service over charge and don’t answer any of your questions

Worst company ever this company has a lot of sister companies as well. Anyway I ordered two items one window cleaner thing which did not work at all and still no refund and I ordered some bras that haven't turned up after 3 months and no response to my emails. Would advise to stay clear.

Unfortunately, I ordered two bras from Colaley and despite waiting over 2 months and chasing with customer services - the order has either been lost, or wrongly collected by somebody else at the Evri Parcelshop!
Colaley won't refund because I don't have the items to return + they think the items have been collected.
All very frustrating!

Awful customer service, cancelled straight after I ordered as they overcharged me, said £14 on total (inc postage and insurance) and then got charged £17, then checked website and they supposedly offer free delivery. They didn't get back to me for days and then said my order had been shipped (it hadn't), I'd received no info on it, so I pushed back again and then they did actually ship out my item so they didn't have to give a refund. Wish I checked the reviews first. This company SUCKS.