Coffee#1 Reviews 

Coffee#1 used to be different in a good way to the mainstream coffee chains . Excellent coffee and tasty food . Just been to their new store in Chesterfield - average coffee and bland food .

Below average, staff standing around talking or looking at their phones while the tables are full of empty cups and debris. It's a nice big place with great potential...but you need to clear the dirty tables.

Really nice friendly staff and lovely coffee and cakes. Definitely recommend coffee1.

Cwmbran Coffee#1
Lovely service, but overwhelmed at the fact that the baby changing facilities were so clean and well stocked. My little one is coming up to 2, and I've never seen baby changing covers in stock in any facilities we've used.

They spent so much money refurbing this new coffee shop on Godalming High Street, then they have two young girls behind the counter, massive queue of people, everyone getting irritated and no urgency whatsoever from the staff. They could improve the experience 100% with a little training. Shows that it's not just about how a place looks.

Very slow service due to inefficient system, it used to be better than this, but now each visit its the same, you must have 2 people making/serving drinks when it's busy, not one!
Aberystwyth

Poor Chesterfield Coffee 1 dirty tables full of empty cups waited 20mins and when finally got my coffee they had missed one I only ordered two ? so potentially another 10 mins the mandarin cheesecake sounded great but they put it on counter where coffee etc handed to customers then i watched every customer and member of staff lean over it whilst serving that was it i asked for a refund i could not wait any longer the manager said they were short staffed okay but that does not mean you default to being un hygienic re food
there were 3 staff working but lethargic and uninterested
Maybe before you open a new business' you find staff with the ability to do the job first ? i get the pays not great but the staff create the atmosphere they need some personality and enthusiasm
had high hopes for a new coffee shop in town but it looks like back to Costa and Nero both a bit grubby and worn out but service good coffee okay
Sorry for the negativity but i have coffee 5 plus times a week and have varied experiences but this was Very Poor

What’s happened to Coffee1? Love the coffee and quality cakes when they actually have them. .
Visit several regularly since they opened and slowly they have become tatty, dirty and very disorganised. So sad as really gone down hill over the last year.

This is a copy of an email I sent to coffee#1 I feel I must complain at the poor management of Coffee# 1 located at The Vale, Evesham . My wife and I have visited this cafe on 5 occasions. On our first visit we had a lovely toasted teacake. On our 2nd visit, looking forward towards another lovely toasted teacake, but only to be disappointed at being told run out of them. We decided to have a cake and coffee. On our 3rd, forth and fifth visit we were informed on all three occasions that they had run out. Instead of choosing something else we left as there are 3 other cafes within a hundred yards. I might also add on one of those occasions the customer infront of me did the same. All of our visits were between 1pm and 2pm. Common sense and good management tells me to order more teacakes. I will be adding a review on trustpilot and joining the 49% of reviews grading 1 star. That standard I would have thought to be totally unacceptable. Get your act together. Firstly I would suggest you get in touch with the branch at The Vale and explain the simplicity of working out that we need to order more teacakes as not all potential clients will just choose something else. They will, like us, go else where. I would welcome a response to this email.
Signed, a totally disgruntled ex customer.

Went to Coffee 1 in Nailsea Bristol.
Approx 6 th visit over a few months and have never sat on a clean table.
Coffee has always been great and the staff friendly but when we visit the tables have never been cleaned when the table is cleared.
This is not a one off it is always the same.
Please wipe the tables clean.

Horrendous experience when I visited with my dear friend on their first trip to Cirencester, the staff in this coffeeshop have given the worst impression possible of locals. Immediately made to feel unwelcome, waiting several minutes for wet floor signs and furniture on the other side of the shop to be moved, despite the fact we could have just sat down at the table I requested without crossing any of the blocked off area. I was told "it's health and safety" but clearly we weren't going into or near the area where the member of staff was, it was strange. We were then verbally attacked by people at the next table, who it later turned out were another member of staff and the first employees mother. I told them I wasn't visiting for a conversation with them and hasn't asked for their opinion, I sat and tried to enjoy having coffees with my friend and talked about other happier visits to Coffee#1 branches, as well as other disappointing Coffee#1 visits I had in Cirencester, but until today this was still my favourite coffeeshop.
Throughout the visit we were being whispered about and shot dirty looks by the staff and their friends, at which point when I was being stared at I asked if everything was alright and was told by shouting across the coffeeshop in full earshot of all other customers that I was banned from the premises, apparently for loudly complaining, within earshot of the staff. I was nothing but polite to the people on duty and did not expect to be rounded on by an aggressive gang of their off duty friends and family. Frankly, they need to hear my feedback, the coffeeshop is not a friendly atmosphere, the staff are overwhelmed and unpleasant, but we were actually having a private conversation between ourselves in a loud coffeeshop. I spent another few minutes attempting to reason with them imploring them to think more about their customer service skills before leaving the shop, this is the worst experience I have ever had in a hospitality setting, having worked in one myself for many years. I felt embarrassed and did nothing wrong, talking about my bad experiences is not grounds for a banning from any premises, it's a customer complaint and requires attention from the management to ensure the level of service improves. Such a shame as I had always made a beeline for Coffee#1 in the past, but I will definitely avoid it if I see the younger blonde barista with glasses, or the taller one with long brown hair working in there again.

Coffee#1 need to employ more staff, its obvious from the queues and no sight of an opening times sign, that they need to hire more staff, shame on you Coffee#1 :(

Honiton. There are no opening times visible when the door is open. They allowed me to order hot drinks and food (to have in) when they shut in less than 5 minutes. I only knew they were shutting because I overheard a member of staff mention it. Apparently, it’s bad for business to tell customers that they are shutting! Luckily for them, they’ve lost me anyway. I asked for the drinks to be made as takeaways and got a refund for the food.
I don’t know why the Manager thinks this is good for business.
I have to say though that the lady serving me was lovely and the drinks were nice.

if trust pilot had a minus on here I definitely give coffee 1 less than minus one .as a mechanic I have had the unfortunate task of tasting oil,brake fluid, screen wash etc at some point in my 37 year career, but this company has the honour of being the worst thing I have ever tasted. how they can say coffee and 1 in their name is beyond me. and now they don't take cash . well then, up this I'm going elsewhere.

I don't understand the poor reviews. They provide very good fresh coffee. Service can be slow, but they tend to be busy most of the time and are well organised. Good selection of pastries. Tables are usually cleared regularly and I like the decor it's very comfortable.

Awful customer service, understaffed, unhelpful and overall very poor experience. Such a shame as the food was tasty!

Yeovil - terrible rude Manager, uninterested staff. Store was dirty, tables not cleared. A terrible experience I will not return.

Myself and my friend planned a much needed catch up in the lovely town of Pershore. We decided to have a coffee in Coffee 1. We patiently waited for the lady to make our drinks and food. Once we eventually sat down we had realised that parts of our order were missing and not to a satisfactory standard.

The staff was on the ball. Fast service friendly and helpful. The premises clean and well kept.
Coffee always great. Can not comment on food as didn't have anything today

Macclesfield branch ,long queues and not enough staff waiting 15-20 mins for a coffee in not acceptable, all vacant tables still had plates and cups from previous customers that were not cleaned,when someone did evenually clean tables crumbs and left over bit of food were swept onto floor ! won't be going again ,shocking!