We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
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Review summary
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Reviews shaping this summary
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
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When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
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Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
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I have had full confidence in Marianne…
I have had full confidence in Marianne Guest throughout the handling of my case. I have been kept up to date on a regular basis and was pleased to have such a competent person dealing with this at such a diffficult time for me. Thank you Marianne.
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Bronco,
We are so glad to hear that you had full trust in your case handler during such a challenging period. It is wonderful that you were kept regularly informed and supported with such high competence throughout the process. Your kind feedback will certainly be shared with Marianne and the team.
Kind regards,
Owen (Customer Services)
Joshua Lacey has been an incredible…
Joshua Lacey has been an incredible help to us, taking 2 hours out of his Saturday to assist with our wills. He walked us through the process, our options and ensured a smooth process.
As we know, wills are not simple and he made sure we understood everything. He is responsive, answered all of our questions efficiently and was a genuine lovely person to speak with. Thank you for all your help! We appreciate you.
5 September 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kim,
We are delighted to hear about your positive experience. It is wonderful that our advisor dedicated so much time during the weekend to guide you through your options and ensure that every detail of your estate planning was clearly understood. We are pleased that the service was so responsive, efficient, and pleasant throughout. Thank you for your kind feedback, which we will certainly share with Josh and the wider team.
Kind regards,
Owen (Customer Services)
Probate
Hi, iam at the beginning of my probate journey with CO-OP,my initial contact was with Chelsea a lovely friendly and helpful lady she helped me through the details and was very clear and concerning.
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Mr Milburn,
We are delighted to hear about your positive experience at the start of your journey. We understand that navigating this process can be difficult, and we are pleased that our colleague provided clear, supportive guidance to help you through the details with care and compassion. Your kind feedback will be shared with Chelsea and the rest of the team.
Kind regards,
Owen (Customer Services)
Fabulous service.
I met with Tracey Potter, such a lovely lady, who immediately put my mind at ease. Took me through the process of making a will. Everything was explained so clearly and Tracey made the whole experience so much easier. Tracey is very professional and I would highly recommend her. Thank you.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Julie,
We are delighted to hear about your very positive experience. It is wonderful to know that our colleague immediately put your mind at ease and made the entire process of writing your will so much easier. We are pleased that all the information was explained to you with complete clarity and that you received such a professional service. Thank you for taking the time to share your high recommendation; we will be sure to pass your kind feedback along to Tracy and the rest of the team.
Kind regards,
Owen (Customer Services)
Will and Power of attorney.
Met with Ajaaz Khan on Friday to discuss setting up of a will and power or attorney. Ajaaz walked through the whole process and was very authentic, informative and helpful during the whole process - put us at ease. Great service.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Andrew,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague provided informative, authentic guidance, talked you through the entire process, and put you at ease while setting up your legal documents. We appreciate your feedback and will be sure to share your kind words with Ajaaz and the team.
Kind regards,
Owen (Customer Services)
Professional and patient
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate and precise.
Their member of staff CRG was outstanding - she deserves special mention. Excellent telephone manner, and professional approach at all times.
Jane
18 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kevin,
We are delighted to hear about your positive experience with our legal team. It is wonderful to know that you found our service so professional, patient, and precise, with clear explanations provided every step of the way. We are particularly pleased that our colleague provided such an outstanding level of support with an excellent telephone manner, and we will be sure to pass along your feedback to Caitlin and the team.
Kind regards,
Owen (Customer Services)
Allie Bray was professional
Allie Bray was professional, courteous, an was able to explain all issues in a simple to understand manner. We felt confident that our requirements would be met and we also appreciated advice over issues that, though not directly linked to our case (LPA), helped us.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear David,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was polite and professional, explaining complex matters in a clear and accessible way. We are glad you felt confident that your requirements would be met and that you appreciated the additional guidance provided beyond your specific case. Your kind feedback will be shared with Allie and the team.
Kind regards,
Owen (Customer Services)
Anthony Poppe 5 🌟
Anthony Poppe made the experience of Will Writing so easy. He took his time to explain in simple terms and give options to us so that we could make the right decisions. I would highly recommend Anthony from Co-operative Legal Services. 5 🌟
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kelly,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague took the time to explain everything clearly and presented different options to help you make informed choices. We truly appreciate your kind recommendation and feedback, and we will be sure to share your lovely comments with Anthony and the team.
Kind regards,
Owen (Customer Services)
Drew Fox and his team at Co-op legal…
Drew Fox and his team at Co-op legal services always informed me as executor of the progress made in dealing with my late brother's estate. When asked to move very quickly to provide documents to sell his house by modern auction he responded immediately. The service I received was excellent.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Andrew,
Thank you for sharing your feedback during what must be a very difficult time following the loss of your brother. We are so glad to hear that you were kept fully informed throughout the administration of the estate, and that our team was able to act swiftly when you needed urgent documentation for the house sale. Providing prompt, supportive, and reliable service is always our goal, and we will be sure to pass your kind comments to Drew and the team.
Kind regards,
Owen (Customer Services)
Professional and knowledgeable
I was very impressed with the knowledge and professionalism of my adviser, Anthony Poppe. Yes, the Meet appointment was fairly lengthy, but no longer than the time I was advised to set aside, and we did also cover funeral planning. I would not hesitate to recommend Co-Op Estate Planning to my peers and, in fact, I have already dine so.
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear FMW,
We are delighted to hear about your positive experience. It is wonderful to know that our adviser demonstrated great expertise and professionalism while thoroughly covering all aspects of your planning within the expected timeframe. We truly appreciate your kind recommendation and are glad we could assist you with your future arrangements.
We will be sure to pass your kind comments along to Anthony and the team.
Kind regards,
Owen (Customer Services)
I found this company via the MacMillan…
I found this company via the MacMillan will service and the whole process was very easy. Tiffany (TM) my case manager, called to ask questions what I would like in my will and offered helpful advice. She was friendly and knowledgeable. She sorted my will very quickly and I feel reassured that I have one in place. I’ve recommended to friends and family.
17 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Maxine,
We are delighted to hear about your positive experience with writing your legal document through the Macmillan service. It is wonderful to know that your case manager provided friendly, knowledgeable advice and answered all your questions to make the process smooth and reassuring. We truly appreciate your kind recommendation to your family and friends, and we will be sure to pass along your lovely feedback to Tiffany and the wider team.
Kind regards,
Owen (Customer Services)
Great service all round
Guided clearly & effectively through the process by our advisor, Tracy Potter. Plenty of time made available to let us ask questions & take time to consider the options without any pressure; the ability to do it online via video call made it easy to fit around work. Would definitely recommend.
13 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Sam,
We are delighted to hear about your positive experience. It is wonderful to know that you were guided clearly and effectively through the consultation, with plenty of time to consider your options without feeling any pressure. We are also pleased that the convenient online video calls made it so easy to fit the appointment around your work commitments. Thank you so much for your kind recommendation; we will be sure to share your lovely feedback with Tracy and the rest of the team.
Kind regards,
Owen (Customer Services)
I dealt with one case officer…
I dealt with one case officer throughout (September 2025 - October 2026); she was diligent, professional & knowledgeable and I never had to chase her to complete tasks. Price was fixed at the outset (deducted from the estate) and I regard what I paid as very reasonable given the complexity of the estate (my father had lots of different investments).
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Neil,
Thank you for taking the time to share your feedback following what must have been a difficult time. We are delighted to hear that managing your late father's complex affairs was made so seamless, and that having a single, dedicated case officer provided you with proactive, professional, and knowledgeable support throughout. It is also wonderful to know that you found our fixed pricing transparent and fair for the work involved. We truly appreciate your kind words.
We will be sure to pass your kind comments along to Nicola and the team.
Kind regards,
Owen (Customer Services)
Exceptional Meeting
What an exceptional meeting I experienced when I spoke with Andrew Ford on 9th October 2026.Having contacted the Co-op for what I thought would be some general advice about making a Will, I was offered a video appointment on the very next day .
There was nothing standard about this meeting - I was greeted by Andrew in such a warm way that I immediately felt relaxed and we had a discussion about what I required from my Will. This chat reached out to many areas of our lives and families which was very reassuring.
I required quite a complicated Trust Will being set up and I thought there was little chance of being successful. However Andrew was immediately able to offer me a solution which we then worked around.
He had every answer to my questions without having to reference any paperwork. All of the knowledge was in his head.
On proceeding to talk about my wishes he was able to advise me on all of my requests and guide me to a proper legal course of action.
We were talking for approx one and a half hours which absolutely raced by as he proceeded to arrive at a solution to my needs.
So professional, so knowledgeable such a delightful manner in which he spoke and addressed the issues.
All of this advice was free and never was there any pressure to proceed. Needless to say I did proceed because he could offer exactly what I needed. Exceptional service. Thank you.
9 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear David,
We are very glad to hear about your experience and we deeply appreciate you taking the time to share such detailed feedback with us. It is wonderful to know that your recent video consultation provided the exact guidance and clarity you needed for your family's future planning.
We take great pride in delivering personal, attentive, and highly knowledgeable support to every individual who reaches out to us. Preparing a complex trust can feel like a daunting process, so we are delighted that our team member was able to put you at ease right away, listen carefully to your circumstances, and offer practical legal solutions without any feeling of pressure. Creating a comfortable environment where comprehensive discussions can take place at your own pace is a core priority for us.
Hearing that your time together was so productive and that all of your specific questions were answered with such expertise means a great deal to our entire team. We are honored to assist you with these important arrangements, and we thank you for choosing our services. Should you need any further assistance as we move forward with your legal documents, we remain completely at your service.
We will be sure to pass your kind comments along to Andy and the team.
Kind regards,
Owen (Customer Services)
Will consultation with Sandy was the best
My wife and I had a consultation session with Sandy Barnes about our Wills. He was very thorough, a good listener and simplified the details to suit our understanding. Sandy gave us options based on our narrative and will pause at anytime to take questions irrespective of where he was at and sometimes we take him back but he will ensure we got the clarification we needed. In the end, he did not pressure us to sign up immediately when I stated I will need to speak to our accountant. He was for it and we agreed to meet again after our referral which we did to conclude and sign. Sandy was proficient, efficient and very professional throughout. I will recommend Co-op Services because of our experience with him.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Adetokunbo,
Thank you for taking the time to share such detailed feedback about your recent consultation. We are delighted to hear that the experience was so positive and that everything was explained clearly without any pressure. It is wonderful to know that all of your questions were answered patiently, allowing you the time to consult with your accountant before moving forward. We truly appreciate your recommendation and are glad we could assist you and your wife with your estate planning needs. Your kind words will certainly be shared with Sandy and the rest of the team.
Kind regards,
Owen (Customer Services)
Rohith Mohan and Sue Morgan helped me…
Rohith Mohan and Sue Morgan helped me through the most difficult time of my life. My husband passed away very suddenly, although we had made wills, there were still legal issues that they were able to manage for me, at a time when I felt very lost and vulnerable, lessening my burdens
8 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Linda,
Thank you for sharing your feedback during such a deeply challenging time. We are so sorry for your loss, but we are glad that our team could provide the dedicated support and guidance you needed to lighten your legal burdens when you felt most vulnerable. Your kind words will be passed along to Rohith and Sue who assisted you.
Kind regards,
Owen (Customer Services)
Will services
Very informative and provided us with relevant sound advice. Good future planning suggestions. Took alot of stress from us once we realised what our options were.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jane,
We are delighted to hear about your positive experience. It is wonderful to know that our team provided sound advice and clear guidance for your future planning, helping to relieve your stress by making your available paths clear. Thank you for taking the time to share your feedback; we truly appreciate your kind words and will be sure to pass them along to the team.
Kind regards,
Owen (Customer Services)
Extremely professional service
I was initially quite concerned about which company to choose to discuss my Will with due to the amount of adverts out there. However, I couldn't be more pleased with my choice. My consultant was Gian Gill and he was extremely efficient, advising me on issues I had not thought of which I needed to take into consideration for my circumstances. He was friendly, polite and easy to talk to while maintaining the professionalism required for this job. I finished our meeting feeling very happy and relaxed about the decisions I made for my families future. Thank you.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Sue,
We appreciate you taking the time to share your review. We are delighted to hear that you were so pleased with your choice after your initial hesitation. It is wonderful to know that your consultant was efficient, friendly, and professional, helping you consider important aspects for your family's future and leaving you feeling relaxed about your decisions. Your kind comments will be shared with Gian and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent service from Co-op Legal…
Excellent service from Co-op Legal Services and Emily Hayden
Co-op Legal Services have been extremely helpful and professional throughout the entire process, providing a very positive experience.
In particular, Emily Hayden has been fantastic. She has been exceptionally helpful, responsive and conscientious, always keeping me informed and taking the time to answer any questions. Her professionalism and attention to detail have been greatly appreciated, and she has made the whole experience considerably easier. I couldn’t recommend her highly enough.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jack,
We appreciate you sharing such wonderful feedback about your experience with our services. We are delighted to hear that the support provided was exceptionally professional, helpful, and responsive throughout the entire process. It is fantastic to know that clear communication, thorough attention to detail, and prompt answers to your questions helped make everything feel significantly easier for you. We will be sure to pass along your kind words and high recommendation to Emily and the rest of the team.
Kind regards,
Owen (Customer Services)
Keyword "Excellent"
The staff make you feel comfortable discussing probate at an emotional time. Genuinely patient, informative, and caring. Step by step explanations so you understand the procedure. The fixed fee is great value for an excellent service.
16 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Val,
We are so pleased to hear that our team was able to support you through such a difficult time with patience, clarity, and compassion. It means a great deal to us to know that our step-by-step guidance brought you comfort and that you felt you received excellent value from our service. Thank you for sharing your thoughtful feedback.
We will be sure to pass your kind comments along to Bridget and the team.
Kind regards,
Owen (Customer Services)
Kind regards,
David (Customer Services)
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