We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
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Review summary
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What people talk about most
Reviews shaping this summary
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
Company replied
When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
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Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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David was a great consultant
David was a great consultant. Knowledgeable, Empathetic and ability to explain things clearly. Very easy to talk to and made the process very easy
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ann,
We are delighted to hear about your positive experience. It is wonderful to know that our consultant was empathetic, knowledgeable, and able to explain the process clearly to make everything straightforward for you. We appreciate your kind feedback and will be sure to share your lovely comments with David and the rest of the team.
Kind regards,
Owen (Customer Services)
Siobhan was extremely friendly
Siobhan was extremely clear, friendly and professional throughout my consultation.
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Sally,
We appreciate your positive feedback and are delighted to hear that your consultation went so well. It is wonderful to know that our team member provided such a clear, friendly, and professional experience throughout your appointment. We will be sure to pass your kind comments along to Siobhan and the team.
Kind regards,
Owen (Customer Services)
Ref 7693021P
Ref 7693021P , really pleased with ngawo as my case manager and Co Op dealing with my father's estate, supported throughout the Probate process from start to finish
13 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Mr Holmes,
We are delighted to hear about your positive experience. Dealing with a loved one's estate can be a difficult time, so it is wonderful to know that you felt fully guided and supported throughout every stage of the process. Thank you for taking the time to share your warm feedback; we will be sure to pass your kind comments along to Ngawo and the rest of the team.
Kind regards,
Owen (Customer Services)
John Ashworth was a top Man
John Ashworth was a top Man , Guided us through everything with ease .Would highly recommend him as he was recommended to us by our son. He listens and comes across very genuine. Jim & Julie.
13 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear JK,
We are delighted to hear about your very positive experience and that our team member provided such genuine and supportive guidance. It is wonderful to know that you felt truly listened to and that the process was made so seamless for you, especially coming to us on your son's recommendation. We will be sure to pass your kind words along to John and the rest of the team.
Kind regards,
Owen (Customer Services)
Everything was clear and easy to…
Everything was clear and easy to follow. I imagined it would be really complicated and stressful but it wasn't and Zubair fully explained how the process would work.
8 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Louise,
We are glad you enjoyed your experience and found the process stress-free. Thank you for your positive feedback about how clearly our team member explained everything to you.
We will pass on your review to Zubair and the team.
Kind regards,
Owen (Customer Services)
Absolutely perfect
Absolutely perfect, very professional and extremely helpful and insightful advice, and very reasonable too! Thanks again!
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear J Aston,
We are thrilled to hear that you had such a wonderful experience with our service. Thank you for your kind feedback regarding our team's guidance and fair pricing; we truly appreciate your support.
We will pass on your review to Josh and the team.
Kind regards,
Owen (Customer Services)
Zubair Bashir was outstanding
Zubair Bashir was outstanding, he explained the whole process, ensuring I understood each part. I would highly recommend the service.
12 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Michelle,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was so thorough, taking the time to explain every step clearly and ensuring you felt completely comfortable throughout. We truly appreciate your high recommendation and will be sure to pass your kind feedback to Zubair and the rest of the team.
Kind regards,
Owen (Customer Services)
Making a will
Brian made the experience of drawing up a new will extremely easy and was very helpful. I can recommend his services.
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Valerie,
We are delighted to hear about your positive experience. It is wonderful to know that our team member made the process of preparing your estate planning documents so straightforward and was very helpful throughout. We truly appreciate your recommendation and will be sure to pass your kind feedback along to Brian and the rest of the team.
Kind regards,
Owen (Customer Services)
I was dreading sorting out my Will but…
I was dreading sorting out my Will but Anthony Poppe made the experience very easy and straightforward. Anthony was very patient and knowledgeable and I highly recommend Co-op Legal Services.
13 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Nancy,
It is completely understandable that preparing a will can feel daunting, so we are delighted to hear that our colleague helped put you at ease throughout the process. We strive to make legal matters as clear, manageable, and stress-free as possible for our clients. Thank you for taking the time to share your positive experience and for your kind recommendation. We will be sure to pass your lovely feedback along to Anthony and the team.
Kind regards,
Owen (Customer Services)
Great Experience and Advice
Hassan Ali gave excellent and clear advice, was happy to undertake queries afterwards by email and even had a follow up teams call to clear any last questions. Great experience and a fixed price is the icing on the cake. Thanks
8 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Geoff,
We are delighted to hear about your great experience. It is wonderful to know that you received clear guidance, thoughtful follow-up support to answer all your final questions, and complete transparency regarding the cost. Thank you for taking the time to share your kind feedback with us.
We will pass on your review to Hassan and the team.
Kind regards,
Owen (Customer Services)
Bad experience with Co-op Legal Services.
My partner and I took out a will with Co-op legal services. This was done over a video call and the advisor was helpful and made it easy.
He then advised us to take out an LPA (lasting power of eterny) with them, and said it was easy to set up but this would have to be done by letters sent through the post not on a video call as people you need as your LPA's would need to fill out and sign forms.
We completed all the forms required and they kept sending forms back saying that some have been filled out incorrectly. They would say which sections were incorrect and advised how to correct them.
We did what was requested and sent them back.
A few weeks later a different set would be returned stating the same thing, so these were then filled in again and returned.
This has now been going on for over 18 months and they still keep returning the same forms over and over. We have filled out the forms exactly as requested by them but still they return them.
If I had not paid upfront for this service I would of cancelled and gone elsewhere.
This had proved to be expensive £1400 for 2 people.
I have since learned after speaking to some family members that they had done there wills and LPA with a local solicitor for less than £200 + the £92 for the government Public of guardian and they had completed there's in less than 2 months.
So my advice is stay clear of Co-op legal services and use a local solicitor.
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jon
Thank you for your review. I am sorry to hear of your concerns. Please contact us at complaints@coop.co.uk and we will look into what has gone wrong.
Kind regards
Owen
Customer Services
Probate
This was our first time doing probate so we had no idea how the process worked.
Claire helped us every step of the way.
She always responded to our emails promptly & explained things in a way we could understand.
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ann,
We are delighted to hear that your initial experience with the probate process was made so clear and manageable. It is wonderful to know that you received prompt communications and clear explanations every step of the way. We truly appreciate your feedback and will be sure to pass your kind words to Claire and the rest of the team.
Kind regards,
Owen (Customer Services)
Really easy to set up and our case…
Really easy to set up and our case manager TW was excellent. Very efficient and quickly responded when required.
5 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear J Jones,
We are delighted to hear that you had such a positive experience with us. It is wonderful to know that setting everything up was straightforward and that your case manager was prompt, efficient, and attentive to your needs throughout the process. Thank you for taking the time to share your kind feedback; we will be sure to pass your lovely comments along to Tasneem and the rest of the team.
Kind regards,
Owen (Customer Services)
Sue was outstanding
Sue was outstanding, she was personable informative knowledgeable and experienced. The CLS video call and booking was easy and the whole thing exceeded my expectations. Thank you so much Sue!
12 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear David ,
We are delighted to hear about your very positive experience with our service. It is wonderful to know that booking your video consultation was such a smooth process and that your advisor's expertise, guidance, and personable approach exceeded your expectations. We will be sure to share your lovely feedback with Sue and the rest of the team.
Kind regards,
Owen (Customer Services)
Tarek Rouf
Tarek Rouf, Probate Consultant has to date been brilliant and informative. Answering questions without hesitation. Appears to be very well informed.
Hopefully things will proceed as well as they have started. Yet to find out!
10 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Mrs Plater,
We are delighted to hear about your positive experience so far. It is wonderful to know that our consultant provided clear, informative guidance and answered all of your questions with confidence. We appreciate your feedback and look forward to continuing to assist you just as smoothly as your journey has begun.
We will pass on your feedback to Tarek and the team.
Kind regards,
Owen (Customer Services)
Outstanding
This is a very easy review to write. Co-op legal services wound up my Dad's estate and distributed the funds to the beneficiary. The service was excellent in every way - clear, efficient, excellent communication, prompt and patient advice. Having one name person in charge of the case made all the difference. Thank you.
15 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Happy Seller,
Thank you for sharing your feedback following what must be a sensitive and difficult time. We are delighted to hear that handling your late father's affairs was made so straightforward and that having a dedicated point of contact provided you with clear, patient, and efficient support throughout the entire process.
Kind regards,
Owen (Customer Services)
Our advisor Gian Gill was absolutely…
Our advisor Gian Gill was absolutely first class and made the whole process relaxed, informative and a pleasure, we were advised and given choices and throughout the meeting and were very pleased with the result. A totally unexpected no pressure outcome, presented to us by an outstanding person, would highly recommended Gill, and the service supplied by the Coop
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Tim,
We are delighted to hear about your positive experience. It is wonderful to know that your advisor provided clear guidance and a variety of options in a relaxed, no-pressure environment. We are pleased that the consultation exceeded your expectations and that you felt fully informed throughout the process. Thank you for your kind recommendation and feedback, which we will proudly share with Gian and the team.
Kind regards,
Owen (Customer Services)
Thank you Co-operative Legal Services
I cannot not praise Co-operative Legal Services enough. Writing a Will seemed a little daunting until we spoke to Zubair Bashir. He was so patient, knowledgeable and so easy to talk to. Thank you Zubair. We appreciate all the hard work you have done for us.
12 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Pam,
We are delighted to hear about your very positive experience. Writing a Will can certainly feel like a daunting task, so we are pleased that our colleague was so patient, knowledgeable, and easy to speak with, making the process much smoother for you. We truly appreciate your kind feedback and thank you for taking the time to share your experience with us which we will share with Zubair and the team.
Kind regards,
Owen (Customer Services)
Brilliant company and first class consultant
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour's would probably be difficult but was not a problem. Our consultant Nigel Prior was fantastic and actually advised us on many problems that we hadn't even considered. What a great guy who made the whloe experience believe it or not great fun. I highly recommend the CO OP for wills and power of attorney as they seem very knowledgeable about all aspects.
12 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear George,
We are delighted to hear that updating your long-standing estate planning documents went so smoothly, even with an evening appointment. It is wonderful that our consultant was able to guide you through important considerations you had not previously thought of and made the entire consultation such an enjoyable experience. Thank you for taking the time to share your feedback and for your high recommendation of our services. We will be sure to pass along your complimentary words to Nigel and the team.
Kind regards,
Owen (Customer Services)
Clear explanations.
James who dealt with me was very pleasant to deal with. Every thing was clearly explained to me. I would not want to go on this journey without this help. I was 100% satisfied.
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Robert,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was so pleasant to work with and took the time to explain everything clearly. We are truly glad we could provide the support and guidance you needed throughout this process, and we appreciate your wonderful feedback.
We will be sure to pass along your feedback to James and the team.
Kind regards,
Owen (Customer Services)
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