It has been a pleasure to be a customer of cloud pharmacy 19 months. I started due to being morbidly overweight and type 2 diabetic at 22st 4lbs and I am currently 14st 4lbs. We have achieved a loss o... See more
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Review summary
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Just amazing experience all round extremely helpful.easy to talk to.go trew step by step with no rushing .caring .also will answer any questions with a very quick response I felt very comfortable with... See more
I found it easier to order, because this time I have chosen to try the tablets, although not started yet. My real concern with the injections was that they are fridge delivered?? And because I'm nev... See more
Professional website and service. I have placed orders with cloud for the past year - they always arrive quickly and well packaged, ordering is easy and the clinical team respond to messages quickly a... See more
Company details
Written by the company
Cloud Pharmacy is an Online Pharmacy and online clinic service specialising in Men's and Women's health, and Weight Loss. We offer free online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We aim to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.cloudpharmacy.co.uk
Contact info
Cloud Pharmacy, 3 Houston Interchange Business Park, EH54 5DW, Livingston, United Kingdom
- 01506 901275
- support@cloudpharmacy.zendesk.com
- www.cloudpharmacy.co.uk
4.6
Excellent
23K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cloud Pharmacy | Online Clinic
We really appreciate your feedback and are glad we could help.
Easy to order
26 June 2026
Reply from Cloud Pharmacy | Online Clinic
Thank you for your support and for choosing Cloud Pharmacy.
It is a pleasant experience
It is a pleasant experience, and I recommend it with the utmost confidence.
25 June 2026
5 Stars experience!
11 June 2026
Supportive and responsive
Supportive and responsive. They are thorough. And send regular reminders and other advice. Items received in a good condition, packaged very well and received in good time.
18 May 2026
Fast efficient service great…
Fast efficient service great communication. Second order will continue to use them for maintenance
25 June 2026
Reply from Cloud Pharmacy | Online Clinic
Thank you for your feedback. We're so pleased to hear you were happy with the service you received
They are very professional check all…
They are very professional check all your medical history to make sure safe to use give lots of advice and can be reached to help with any questions would highly recommend them
23 June 2026
Reply from Cloud Pharmacy | Online Clinic
Thank you for your kind words about our team. We'll be sure to share your feedback.
Reply from Cloud Pharmacy | Online Clinic
Hi Jen,
Thank you for your wonderful feedback. We're so pleased to hear you were happy with the service you received
I haven’t received my order
I haven’t received my order, I had to be delivered to my work as it needs a code. They tried delivering Friday evening and then again on Saturday but my work is shut from Friday afternoon to Monday. I am yet to hear or for Pharmex to reply to my emails so I have no medication and I have paid so….
24 June 2026
Reply from Cloud Pharmacy | Online Clinic
Hi Mark,
We sincerely apologise for the difficulties you experienced with your order. We understand the importance of receiving your medication on time and appreciate why this may have been distressing.
A member of our patient care team has reached out to you to provide further assistance and we look forward to hearing from you.
Once again, we are extremely sorry for the inconvenience caused.
Im very happy i lost 7 kg in one and…
Im very happy i lost 7 kg in one and half pen what i used then im care on and all ways my order coming nice protect and cold thanks very much guys
24 June 2026
Feeling…comfortable from the start
From feeling uncertain then messaging the staff from start to ordering felt so comfortable
9 June 2026
Excellent and satisfactory dealing with…
Excellent and satisfactory dealing with Cloud online pharmacy, regular information updates, reminders, and excellent postage … always a very good customer service if you need to phone for any assistance with anything, very happy as a customer of this company… Thank you 😊
8 June 2026
Reply from Cloud Pharmacy | Online Clinic
Hi Trisha,
Your kind feedback means a lot to us.
We are delighted to hear that you had a positive experience with us. If there is ever anything we can do to make your experience a 5 star one, please do not hesitate to let us know.
Thank you again for leaving a kind review.
Thank you so much for all your help…
Thank you so much for all your help much appreciated till next time take care x
23 June 2026
Reply from Cloud Pharmacy | Online Clinic
Hi Joan,
Thank you for your feedback.
A member of our patient care team has sent you an email.
Thank you for choosing Cloud Pharmacy!
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