CLOUD NINE Reviews 520

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I've been using them for a few weeks now, and I couldn't be happier with the results. It heats up quickly, glides smoothly through my hair, and leaves it silky, shiny, and perfectly straight in just o... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with the New Iron Piastra that I recived and the Asciugacapelli da viaggio that I recived as discount in the price. Also I’m very satisfied for the deal I got with the company suppo... See more

Company replied

Rated 5 out of 5 stars

Beautiful website, simply to choose my item and place an order. More choice for payments and simply to do check-out. Shipment was fast and I appreciated information about the order and its tracking. U... See more

Company replied

Rated 5 out of 5 stars

I gave the straightener to my girlfriend and she was very happy. Lightweight, very long cord and heats up very quickly. The girl says that straight hair lasts longer. Well done. Also very functional c... See more

Company replied

Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Electronics Store
  5. Small Appliance Repair Service

About CLOUD NINE

Written by the company

È TEMPO DI FARE LA COSA GIUSTA PER I NOSTRI CAPELLI, NON CREDI?

Da CLOUD NINE, siamo inarrestabili. Stiamo guidando una rivoluzione nel settore dei capelli e della bellezza. Dall'innovazione tecnologica all'impegno per creare una catena di approvvigionamento più sostenibile, stiamo cambiando il futuro dei capelli e non ci fermeremo finché non raggiungeremo il nostro obiettivo.

COSA CI RENDE UNSTOPPABLE, OVVERO INARRESTABILI?

SIAMO RIVOLUZIONARI

La nostra tecnologia radicale e rivoluzionaria garantisce che tu non debba mai compromettere la salute e lo stile dei tuoi capelli, indipendentemente dai prodotti che utilizzi.

CREDIAMO NELLA SOSTENIBILITÀ

Abbiamo lanciato il primo programma di riciclaggio delle piastre nel settore e il nostro impegno per la sostenibilità non si ferma qui.

SIAMO INARRESTABILI

Qualunque sia il tuo tipo di capelli, qualunque sia il tuo look, abbiamo creato prodotti che ti permettono di ottenere il tuo stile unico, per farti sentire inarrestabile.

VISITA CLOUD NINE
CONTATTACI

Garanzia Cloud Nine

Garanzia di rimborso entro 45 giorni

Se per qualsiasi motivo desideri restituire un prodotto che hai acquistato di recente su cloudninehair.it, il tuo ordine è coperto dalla nostra garanzia di rimborso entro 45 giorni.

Contact info

4.8

Excellent

TrustScore 5 out of 5

520 reviews

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Rated 5 out of 5 stars

Reso

Super efficiente

30 October 2024
CLOUD NINE logo

Reply from CLOUD NINE

Grazie mille per la sua recensione! Siamo felici che lei abbia trovato il nostro servizio super efficiente. CLOUD NINE

Rated 5 out of 5 stars

With my new Original Iron

With my new Original Iron, styling is so easy and long lasting. Excellent purchase!

1 November 2024
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Reply from CLOUD NINE

Thank you so much for your wonderful feedback! We're thrilled to hear that your new Original Iron is making styling easy and long-lasting. CLOUD NINE

Rated 5 out of 5 stars

really good

really great straightener

12 August 2024
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Reply from CLOUD NINE

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying your Wide Iron. CLOUD NINE

Rated 5 out of 5 stars

Great experience

Great experience. Quick and easy to order and receive. Great job in delivery also done by the courier.

Tkx

11 July 2024
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Reply from CLOUD NINE

Thank you for sharing this wonderful feedback with us! We hope you continue to love our products and services. CLOUD NINE x

Rated 5 out of 5 stars

Grateluf experience

Grateluf experience, fantastic products.

11 July 2024
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Reply from CLOUD NINE

Thank you for sharing this wonderful feedback with us! We hope you continue to love our products and services. CLOUD NINE x

Rated 5 out of 5 stars

Perfetto quick delivery

Perfetto quick delivery, fantastic informations, i love it.

27 June 2024
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Reply from CLOUD NINE

Grazie per questo fantastico feedback. Siamo assolutamente felici che il nostro servizio abbia soddisfatto le sue aspettative e che la nostra 2 in 1 Contouring Iron Pro sia un prodotto che lei ama. CLOUD NINE

Rated 5 out of 5 stars

Great Experience.

Great Experience.

2 May 2024
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Reply from CLOUD NINE

Thank you for sharing your feedback! We're thrilled to hear you had a great experience with us. CLOUD NINE

Rated 5 out of 5 stars

Excellent

Very excellent

25 March 2024
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Reply from CLOUD NINE

Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our product to be excellent. CLOUD NINE

Rated 5 out of 5 stars

Fully satisfied

Serious company, the ordered product was delivered quickly and carefully packaged. Excellent purchase, I highly recommend.

21 March 2024
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Reply from CLOUD NINE

Thank you for your feedback! We're thrilled to hear that you are fully satisfied with your purchase and that our company's service met your expectations. We strive to deliver products promptly and ensure they are carefully packaged for a positive customer experience. CLOUD NINE

Rated 5 out of 5 stars
CLOUD NINE logo

Reply from CLOUD NINE

Thank you for taking the time to share your positive experience. We are delighted to hear that everything was perfect for you. CLOUD NINE.

Rated 4 out of 5 stars

Arrived quickly

Arrived quickly . Really good and honest price

27 February 2024
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Reply from CLOUD NINE

Thank you for your review! We're delighted to hear that your order arrived promptly and that you found your new Touch Iron really good. CLOUD NINE

Rated 5 out of 5 stars

PERFECT POST SELL SERVICE

your assistance service was simply amazing; thanks to this I fell in love with your brand. Thanks a lot.

14 February 2024
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Reply from CLOUD NINE

Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our Customer Experience Team and that it made you fall in love with our brand. We truly appreciate your support. Thanks again for choosing us! CLOUD NINE

Rated 4 out of 5 stars

I wait

Positive experience but the tracking BRT was not correct: it was expected today but it is not arrived.

28 December 2023
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Reply from CLOUD NINE

Thank you for sharing your experience with us. We're glad to hear that you had a positive experience. However, we apologise for any inconvenience caused by the delate of your delivery during Christmas. We will definitely improve the process with our shipping Partner to ensure smoother delivery experiences in the future. CLOUD NINE

Rated 1 out of 5 stars

Yet not delivered

18 December 2023
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Reply from CLOUD NINE

We thank you for your feedback. We were sorry to learn that your order was delivered with a delay. I can see that our Customer Experience Team has contacted you regarding this. CLOUD NINE

Rated 1 out of 5 stars

My parcel didn't arrive

18 December 2023
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Reply from CLOUD NINE

Thank you for your feedback. We were sorry to learn that your order was delivered late. If you have any further questions, please feel free to contact our Customer Experience Team, who will be happy to assist you. CLOUD NINE

Rated 1 out of 5 stars

It is the second device of this type…

It is the second device of this type that I have purchased. I had the older version based on gua sha. I liked it better, but unfortunately I couldn't find it and I got this model. Unfortunately, the temperature reached is too low and cannot be used with vibration deactivated and the battery lasts for too short a time. I prefer the previous model

27 November 2023
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Reply from CLOUD NINE

Thank you for taking the time to share your experience. We're sorry to hear of the problem you've had with your product. I can see that we have reached out to you regarding this, please get back to us so we can assist you further. CLOUD NINE

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