CloudLearn Reviews 

Great, prompt reply, knowledgable about the course work.

Niamh was really helpful and put my mind at ease.

Matthew was super patient and lovely! Probably one of the best customer service agents I have spoken to! He explained all my questions throughly, and even when a step further helping me find the right finance option! It’s my first day on the course, but thank you Matthew!

I purchased a CloudLearn A-Level Biology course and quickly realised it wasn't for me. The CloudPortal content is a series of 'lessons' that follow the exam syllabus and the video content is provided by links to third-parties. In reality it's a poorly written online text book with links to YouTube. There is also tutor support and the option to have mock papers marked. I suggest asking a lot of questions about the course presentation and seeing if that suits your learning style.
I had a really positive experience when I spoke to CloudLearn about my problems and they agreed to refund me in full but they did ask me to change my trustpilot review.

Niamh provided excellent customer service to me and resolved my query very quickly, she kept in touch all the way through the process and was very understanding, she went above and beyond to resolve everything. I believe she is a credit to your company and a great student advisor.

I purchased an English GCSE Course earlier this year but was unfortunately not able to study due to family problems. I contacted support from CloudLearn and Matthew Paterson was an amazing help. He managed to put my account on hold and managed to give me a free extension so that I could study at a later date.
He was extremely kind and understanding and overall the whole experience at CloudLearn is just incredible.

I spoke to an adviser called Niamh and she was great at answering any questions I had and helped me when I was confused and unsure about certain things, she was so helpful.

I rang up cloudlearn because I was struggling to access my course online this morning and I spoke to Niamh Laurie who was very helpful and nice on the phone and sorted my reason for calling very quickly. Great help👍

Keli was very helpful over the last week answering all my emails and again today when I phoned with more questions. Kate, my daughter is happy with everything, (which is the most important part), thanks to Keli. Now just need her to get the work done. Let’s see how the next 2 years go.

Very sufficient responses from the person I’ve communicated with and they give me all the information I need and if I ask about anything else they also explain things again for me to understand thoroughly.

Niamh has been such a big help! Quick response and super lovely! Answered and sorted every question I had.

Wonderful customer services in the lead up to signing our daughter up. The customer services rep (Jodie) was very knowledgeable and answered all of our questions, filling us with reassurance that this was the right platform for us.

Niamh was amazing! She gave Me a call the same morning I had asked for a callback, she explained everything so well to me and was really helpful and polite,can't wait to start my courses

helpful , prompt and friendly service

It has all the information about the subject in order and neatly divided so you can learn it step by step. It’s really nice, also that you can attend the lessons whenever you have the time just makes me really happy to have this flexible schedule.

Had a slight problem logging in spoke to Niamh sorted it in 5seconds and made me feel very welcome to my new course

I have booked my daughter into gcse physics. Matthew Paterson was the person who was advising and helping us and he was very helpful, always quick to reply to queries.

I contacted Cloudlearn regarding a letter of reference, and although I was not able to obtain one, Matthew Patterson helpfully and quickly provided me with an alternative. I was very pleased with the speed of the service, and I also found him to be polite and friendly.

Very understanding and put my mind at ease regarding my concerns.