Close Brothers Savings Reviews 

In the world of finance CLOSE BROS are a well known highly respected bank.

Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional & knowledgeable lady. Ftr, her name is ISSY & she made all the procedure a most enjoyable one. Without doubt imo, this genuine, caring, individual, should have a long way to travel in her career.Finally ISSY is a credit to her Parents, CLOSE BROS & HERSELF.

I have just spoken with Nicol who assisted me with rolling over my investment and log-in issue.
Her expertise ,manner and customer service was excellent. Thank you Nicol and Close Brothers.

Two problems with Close Brothers Savings (closesavings.co.uk)
First you have to be careful. It is so easy to try to access your savings account from one of Close Brothers many different sites on the internet without realizing you are at the wrong one. My husband tried to get savings website for an hour yesterday - wondering why his details were not being accepted - without realising he was trying to get into their identical-looking motor finance website.

Second - more important
When he did get into his account he found no mention of the interest we had accrued even though the money was in an interest earning easy saver account. The only amount showing was his initial deposit from last year and no mention anywhere of interest being paid. Nothing. Just the original investment. Very poor. And if he wanted to withdraw the money right now he would only be able to withdraw the initial deposited amount. Very very Poor.

The outstanding customer support provided by a Close Brothers employee called, Alan-Na.
I called at 9am and by 9:10am, everything was sorted as promised by Alan-Na.
Alan-Na was polite, pleasant and patient. Also, articulate and concise. Therefore, top quality service which was greatly appreciated!

Nichol was super helpful, knowledgeable and quick to resolve my query today ....and all done within a few minutes!
Excellent service and friendly advice, why go anywhere else!
Thanks Nichol !

I spoke to Nicol Gordon at Close Brothers regarding an isa transfer yesterday. I was most impressed with her kind professional approach. She explained the whole process was patient and
Understanding as I had recently lost my wife. I have been an investor with Close Brothers for many years and found them a highly efficient organisation.

Transferred ISA from Skipton to Close Brothers. Very efficient, Lorenzo at Close Brothers really helpful when I called.
Transfer process online really simple. Wish it was always this way.

Easy application process, everything speedy and clear!

A smooth application process with just the right level, and speed, of communication to reassure the customer that all is on track.

Just used your Helpline & Joshua was brilliant to talk me through what I needed to do to re-invest into another ISA. He was very patient with me & explained everything really clearly. I did try to use your web site - but I didnt find the instructions adequate - hence having to phone.

Just opened a 1 Year Fixed Cash ISA and transferred funds from another provider. Application and transfer request all completed online with minimal hassle. Account setup, online registration and actual transfer completed quickly and efficiently. Impressed so far.

I have had several savings accounts with Close Brothers over a number of years. I have found it very straight forward to open new accounts and extremely convenient to operate them. Can offer a positive recommendation.

I found the fixed ISA account setup process with Close Brothers to be disappointing. My suggestion would be for them to streamline the process to make it quicker and more user-friendly. It would also help if they displayed all incoming transfers to your account, not just those of £10,000 or more. This would give clients more confidence and reassurance that their money is being handled properly, rather than feeling like it's disappeared into a void. There was no confirmation that my initial deposit had been received, which left me uneasy, so I cancelled. Ironically, the only reassurance I received was when they returned my deposit. Overall, I got the sense that they weren’t particularly interested in whether I invested with them or not, and that indifference suited me just fine.

Superb service from Nichol over a 2 day period helping me sort out my accounts. She was patient, efficient & very knowledgeable. Many thanks !

£25 charge for missed payment is scandalous.

They phoned me after me filling iut all my details online, for a quick run through of the details. It was basically to catch me out and up my payments. It took another hour or so. Ridiculous.

Great service! I rang up and spoke to someone called Henry he helped me sort out my issue and he was extremely polite and understanding which is very refreshing this day and age. I've never had to wait too long to speak to someone either which I also like.

My Application for a 5yr ISA was simple and straight forward. It was online and was quick. The rate offered was market leading at the time. (may vary when you people read this). I would recommend them especially if their interest rates are near the top of the interest tables at the time you want to invest.,

Having had much experience in opening ( or trying to open) online savings accounts, my wife and I can safely say that Close Brothers are the very BEST bank we have ever encountered for ease of application. The WORST one, for the record, is Charter Savings Bank ( horrendous, and didn't even answer their phones to help !). We would recommend Close Bros for online savings accounts, even if they are a few % points from the top of the table when it comes to interest rates ( although they usually manage a pretty competitive rate anyway). And Close Bros answer their phone lines and are so helpful when a customer wishes help. Close Bros---for those who want ease of applying and saving with friendly, professional staff !

ISA transfer completed in 4 working days. No gap in paying interest (unlike some other providers)

My husband and I both attempted to open a new ISA. His went through without a hitch. Mine, which I tried to open on the same computer after his went through, was an continual list of problems. In the end I had to wait for a week for a form to arrive through the post with my activation code. He did not have to do this. Why? Eventually I got my ISA open and funds deposited and I am glad that the interest rate did not reduce in the interim.