From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more
Company replied
Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more
Company replied
Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next... See more
Company replied
Company details
Written by the company
Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.
Written by the company
- Experience and Expertise
- With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
- Our Services
- Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.
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4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Total disregard for property
The staff I've dealt with have had no respect for my property at all. I had stuff in storage & received it back the the house 2 weeks ago. Everything was so slap dash it was unbelievable. Everything was just thrown into the room with no care. Would never recommend this company.
23 March 2026
Unprompted review
Reply from Clockwork Removals and Storage
We’re sorry to hear you are unhappy with your experience. This job was arranged through the council, who advised that your property would be suitable for delivery. When our team arrived, space was very limited, and they followed your request to place all items in the living room. We would welcome the opportunity to discuss this further and better understand your concerns. Please feel free to contact us directly so we can look into this properly.
The removal men
The removal men were fantastic, but despite taking out insurance for cancellations and delays, I was contacted by phone from the office to be told the insurance expired at 3 o'clock, I didn't get keys until 4.45.
Had I not received keys by five I would have had to book into a hotel, which would have been cheaper than the excess I had to pay.
If I had the keys earlier the move would have been five star.
4 March 2026
Reply from Clockwork Removals and Storage
Thank you for your feedback and for your kind words about the removal team, we’re really pleased to hear you found them fantastic.
We’re sorry to hear about the delay in receiving your keys and understand how stressful that must have been on moving day, especially with the uncertainty around timing.
Just to clarify, you did take out the waiting time waiver, which covers up to 2 hours of waiting for keys as per our terms and conditions. In this instance, the waiting time was 3 hours and 45 minutes, so the additional charge applied was only for the extra 1 hour and 45 minutes beyond the covered period.
We do appreciate this can still feel frustrating when delays are outside of your control, and your feedback is important to us. We’re glad the move went well overall, and we hope you’re settling into your new home nicely.
We like the way they move!
Plentiful packaging provided for our move with uplift and delivery arrangements that suited us perfectly. The crew were very helpful & friendly putting furniture and boxes in the rooms requested which made unpacking a good bit less stressful. We would be very happy to recommend them to anyone looking to move home as painlessly as possible. Thanks again guys!
23 March 2026
Reply from Clockwork Removals and Storage
Our pleasure, thanks so much for the review and recommendation.
Brilliant
Friendly, efficient….everything we needed for our house move. Nothing too much trouble.
31 March 2026
Reply from Clockwork Removals and Storage
This is great to hear, thanks so much for the review.
Reply from Clockwork Removals and Storage
Thanks for the review.
Great removals company.
Team is very reliable. They got our office move request very swiftly. All is arranged and organised timely. We look to get Clockwork engaged in future moves.
2 April 2026
Reply from Clockwork Removals and Storage
Thanks so much for the review. We look forward to assisting you in the future.
Smooth, hassle-free move with a great team
Alan and the team were great from start to finish. They made the whole move completely hassle free and were friendly, efficient, and professional throughout. Everything was handled with care, and the process felt smooth and well organised. Would definitely recommend!
27 March 2026
Unprompted review
Reply from Clockwork Removals and Storage
Thanks so much for the review and recommendation.
Felt less stressed having a couple of calm presences!
I really appreciated the communication from requesting a quote all the way to signing that everything had been moved. It was helpful to have an initial visit to get an accurate estimate of the amount being moved so there were no surprises on the day. The two ‘Jamies’ who did my move showed up promptly and made me feel really comfortable and safe. They had everything loaded securely within an hour (including dismantling my bed) despite the fact I was still cleaning around them! Our timing was magic getting to the new home and again everything was in the house and bed made up within the hour. They were conscious to ask me if I wanted boxes in specific rooms and made a point of taking heavier items upstairs for me.
Made the day so much less stressful for me having a couple of calm presences - thank you!
18 March 2026
Unprompted review
Reply from Clockwork Removals and Storage
Thanks so much for taking the time to leave such a great review of our services, we really appreciate it.
We contract Clockremolvals and Storage …
We contract Clockremolvals and Storage we contract the Insurance for eventual issues and they damage our new fridge and said it’s our fault because we packaged……unbelievable
10 February 2026
Reply from Clockwork Removals and Storage
Thank you for your feedback. We’re really sorry to hear how disappointed you feel about this situation.
When our team arrived, the fridge freezer had already been shrink-wrapped, so they weren’t able to fully inspect it, although photos were taken at the time.
We completely understand how frustrating this outcome is. As outlined in our terms, items packed by the owner are covered differently by insurance, which is why the claim was not successful.
We genuinely regret the upset caused and would be happy to discuss this further with you directly.
Move made joyful
The guys were great, professional and helpful.
The communication and process was simple but effective.
19 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for reviewing our services.
Great service
Great service! On time,very helpful and efficient. Nothing was too much trouble.
12 January 2026
Reply from Clockwork Removals and Storage
This is great to hear. thanks so much for reviewing us.
EXCELLENT SERVICE AND SO PROFESSIONAL
EXCELLENT SERVICE AND SO PROFESSIONAL AND EXTREMELY GOOD VALUE FOR MONEY. NOTHING WAS TOO MUCH TROUBLE. MOVING HOME IS ALWAYS STRESSFUL BUT CLOCKWORK MADE EVERYTHING SO EASY AND STRESS FREE . THOROUGHLY RECOMMENDED THIS COMPANY 👌 👏 👍
25 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for the wonderful review and recommendation.
Excellent staff
Excellent staff, nothing too difficult for them, very smooth move, highly recommend
5 March 2026
Reply from Clockwork Removals and Storage
Thanks for the review an recommendation.
Reply from Clockwork Removals and Storage
This is great to hear, thanks for the feedback.
How moving house should be
Everything was a positive about this company - the guys doing the hard graft were professional, punctual, efficient and pleasant. Not a single thing was damaged. Other staff were helpful and easy to deal with too. Pricing was competitive and the whole thing went - as you would hope - like clockwork! Would not hesitate to recommend Clockwork if moving house.
17 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for this wonderful feedback. Please don't hesitate to get in touch if you need us again.
Great communication from the office…
Great communication from the office team.
Everything arrived in one piece with a smile !
13 March 2026
Reply from Clockwork Removals and Storage
Brilliant, just what we like to hear.
great experience !
have used Clockwork twice and both times they were professional courteous and well versed on storage and packing
19 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for your review.
Simply the Best
Great company brilliant 2guys who move ed us from Sheffield to Derby all the staff from the office to the Boss were great made our move easy
17 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for the feedback.
Absolutely fantastic from start to…
Absolutely fantastic from start to finish the guys work so hard not one thing got broken in the move or scratched ,cannot recommend them enough.
27 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for the review and recommendation.
Great team moved us with no issues
Great team moved us with no issues. The movers worked quickly and carefully and placed all items in appropriate rooms on unloading.
4 February 2026
Reply from Clockwork Removals and Storage
Thanks so much for your great review.
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