Clockwork Removals and Storage - South London Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 6, Merton Industrial Park, Lee Road, SW19 3HX London, GB


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Rated 5 out of 5 stars

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressf... See more

Company replied

Rated 5 out of 5 stars

I moved house recently with Clockwork and they were great from start to finish. James and Chelsea were super clear and helpful during the booking process and kept in regular contact leading up to and... See more

Company replied

Rated 5 out of 5 stars

Amazing service! Our crew was incredibly helpful and supportive, they handled our stuff carefully and helped us massively during our move. I could not be happier with the service provided. On early... See more

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Rated 5 out of 5 stars

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move. Peter and Ryan were fantasti... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout South London for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 6, Merton Industrial Park, Lee Road, SW19 3HX, London, United Kingdom

  • 020 8946 6340
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick and efficient

The packing and removal team were SO quick and efficient and I was so grateful that they could move my belongings to two separate locations. Some of the items went to the wrong place but I think that was more down to my directions. Worth every penny!

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Clockwork moved us....twice!

Clockwork moved all our belongings out of our flat into storage unit whilst we lived in temporary digs waiting to complete on our house. They then packed up our storage unit and moved us into our new house. They packed all our flat into boxes, dismantled furniture, bunk beds etc and rebuilt the other side. Swift and efficient, all very easy and great to deal with. They took so much stress out of a stressful time. Really great service!

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Clockwork Removals are a fantastic…

Clockwork Removals are a fantastic removal company. Super speedy email reply, very helpful and reassuring on phone and the removal men were very well organised handling the move like absolute professionals. I felt like I was in good hands. They understood the job needing to be completed, as I had a difficult piece of equipment to move. I am very pleased, as I have had some terrible experiences previously. 5 stars

29 December 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is all really great to hear - thanks so much for the review.

Rated 5 out of 5 stars

Made our move stress-free and quick

Made our move stress-free and quick. The guys were very professional. The next-day unpacking service is highly recommended and all the wrapping and boxes got taken away.

16 December 2021
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Reply from Clockwork Removals and Storage - South London

We pride ourselves on our stress-free removals so this is really good to hear!

Rated 4 out of 5 stars

Good move into storage

We think this move into storage went very smoothly. The only thing that could have been improved were the Covid precautions. We left doors and windows open to keep the place well ventilated as I’m vulnerable to Covid, and we communicated that to the company. But the movers shut the doors and windows as it was chilly, and 2 of the 3 didn’t wear masks or gloves.

16 December 2021
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Reply from Clockwork Removals and Storage - South London

Thanks so much for this review, we take all consumer feedback seriously and will pass this information on to your local branch. Our teams work hard to follow up to date government rules and guidance but due to the nature of their work, in some instances, our crews are exempt from wearing PPE.

Rated 5 out of 5 stars

Excellent service from Clockwork

Excellent service from Clockwork, as always. The team was ready and waiting, and were quick, efficient, and helpful.

1 December 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is all brilliant to hear - thanks.

Rated 4 out of 5 stars

This is the second time I’ve used…

This is the second time I’ve used Clockwork and my son has used them before as well. There were a few issues with move but all the team worked together to find solutions. The admin team were most helpful and the guys who physically did the work worked efficiently and speedily. Everyone was polite and friendly and were keen to make it go as smoothly as possible.

19 November 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is all great to hear - thanks so much for the review.

Rated 5 out of 5 stars

International Move

We had a complicated international move taking place at the tail end of the COVID-19 pandemic. The management and survey team - Gemma Hollie and Robert - who coordinated the logistics of our move provided excellent guidance and service. The removal team led by Sebastian were courteous, efficient, and responsive during the actual removal of our items. It was a very positive experience overall.

25 October 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

This is fantastic feedback thanks so much!

Rated 5 out of 5 stars

Great experience from start to finish

Having had bad experiences with removals in the past, I’m always a little nervous moving but I was so impressed from start to finish. Communication was always clear and prompt. Our contents were viewed in advance in order to provide an accurate quote and on the day, the two removal men turned up on time and were very quick and careful with our items (wrapped up TVs and mattresses). When we got to our new house, they placed some protection down in the entrance and floor as it was a very wet day! Very impressed.

10 September 2021
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Reply from Clockwork Removals and Storage - South London

Thanks for the review, we are really pleased to hear you are impressed with us. We hope we can help you out again in the future.

Rated 5 out of 5 stars

Excellent Service

Excellent service moving from a 3rd floor flat to 3 storey property. The team were efficient and very careful with all furniture and had everything into the new property in no time. I would thoroughly recommend them.

19 August 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for the recommendation.

Rated 5 out of 5 stars

Removal from London to Cornwall

Our removal team from Clockwork was amazing. We opted for the full packing service and the team successfully packed up our whole 5 bedroom house in a day and a half and safely relocated all of our items to Cornwall. On arrival, they reconstructed our beds and wardrobes and diligently placed our boxed items in to the new house. They operated swiftly and with zero fuss. I would highly recommend using Clockwork for your removal. I cannot speak highly enough of them. 5 star service.

12 August 2021
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Reply from Clockwork Removals and Storage - South London

Thanks so much for this fantastic review - we wish you well in your new home.

Rated 2 out of 5 stars

Company has changed for the worse.

First time we used this company all departments were fantastic. This time the admin,mgmt side were unhelpful, Unengaged and happy to make the removal team work with no breaks and all night so they could get their massively overpriced fee paid. They understaffed the job and had their removal guys working way too longer hours. When we complained they said they would give their removal guys a paid days leave but we have no proof any of this happened. The actual removal team were incredible. We ended up helping with the entire move and spent far too much time on the phone to admin to try and sort additional staff. They credited a very small fraction of the entire cost and frankly couldn’t care less for the stress it caused. Really upset and disappointed in clockwork and would not recommend.
The response below is not inline with the email and calls that confirmed they assigned the correct number of staff to the job and will discuss with the AM that did the video call assessment of the house. The below response only makes the situation worse and less recommended.

5 August 2021
Unprompted review
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Reply from Clockwork Removals and Storage - South London

Thanks for your review, as always we welcome all feedback and take any negative comments seriously to help us maintain our high level of service.
Unfortunately on the morning of your move we were let down by a member of staff and due to the extremely busy period we were unable to replace him. The safety of our teams is always our top priority and we pride ourselves on our fair working practices. We did put it in writing to you that the crew had a day paid holiday after your move and as a BAR accredited company we work hard to ensure our teams are looked after. If you require further proof of this please do get in touch with your move manager.
We apologise if we caused you any further distress on your move day but feel the compensation we offered was fair. We have also offered to cover any further costs incurred so please do get back in touch with our office if this is required.

Rated 5 out of 5 stars

Great service - highly recommended

Great service from a really professional and caring company. The team on the day led by Peter was superb and worked tirelessly to make the day run smoothly. Highly recommended.

I strongly suggest you opt for the packing service too - it saved us many hours and was well worth it - they packed very, very fast and carefully!

19 July 2021
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Reply from Clockwork Removals and Storage - South London

Thanks it is great to hear you loved our packing service!

Rated 4 out of 5 stars

Clockwork did a good job on my removal

Clockwork did a good job on my removal, i would happily recommend them to others.Damian and the team did a super job.worth getting a quote and the willingness to drop off and pick up boxes afterwards was quick and very efficient,with a strong customer service ethos.

18 June 2021
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Reply from Clockwork Removals and Storage - South London

Brilliant thanks so much!

Rated 5 out of 5 stars

Clockwork removals are excellent

Clockwork removals have been so great and really helpful. Fast, efficient and they really do make it easy. Will definitely use them again in the future. A total stress free experience

18 June 2021
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Reply from Clockwork Removals and Storage - South London

Thanks for the review and you know where we are if you need us!

Rated 5 out of 5 stars

The packing and removal team were…

The packing and removal team were absolutely great. Always helpful careful and pleasing. A great job. Thank you team. I will definitely recommend them to friends and family

16 April 2021
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Reply from Clockwork Removals and Storage - South London

Thank you, we really appreciate the recommendations.

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