Clinique Reviews 

If I could give zero I would have. I've been a user of Clinique products for the past 30+ years. My horrible experience with clinique.com is going to make me look intensely and intently for a replacement product. It seems they think that the purpose of customer service is to get you off the phone or chat as quickly as possible even if means telling you OUTRIGHT LIES!! My saga began when I tried to get 2-day delivery for an order which had a time limit within which it had to be delivered - it was denied and switched to standard delivery, without explanation. I initially thought that this meant they realized it would not be needed based on the address. Was I wrong! After two days of checking the order, the site still said the order was being packed and had not yet shipped. I tried to cancel the order but as more than 60 minutes had passed could not. I then tried to get the order shipped to a new address. I was told the order had already shipped - this while their site kept saying that the order was still being packed! After I persisted, this time with a supervisor, I was told that only the shipper could change the address and was given a tracking number. I've now been trying to contact the shipper, which still has not received the package AND whose site says that in order to change the delivery address approval is needed from the retailer!! At this point, I can only cross my fingers and hope that the package arrives in time - I have no way to get it returned without causing inconvenience to other people which I hoped to avoid. My search for a replacement product starts NOW! Any recommendations please share.

I placed an order on clinique.com on Friday, March 21st, and received the order on Tuesday, March 25th. The only reason I gave 4 instead of 5 stars is the delivery person left my package on the first floor (in the area next to the mailboxes) instead of delivering the package at my front door on the third floor as I requested.

Terrible Customer Services-forgot to add an item to my order that comes for free under the offer so called and had to explain many times to the representative who kept talking over me and every time I tried to help her locate the offer item that she couldnt find she failed locating it. Inexperienced and rude .. I asked for her supervisor who was professional and resolved the 40-min long struggle in 2 minutes

Think twice before you order from Clinique’s website! In SoCal, the company uses a delivery service called Jitsu. The Jitsu driver left the package at a home six houses up the street in a planter next to the sidewalk??? By the time I figured out what had happened the parcel was long gone. Jitsu’s rep looked at their tracking data & admitted the driver screwed up. After repeated entreaties to Clinique I was told they’ll investigate and it will take up to 10 days. Take your business elsewhere!

For decades, discerning men depended on the Clinique Face Bronzer. But Clinique suddenly discontinued the product. Today, the bronzer (with few surviving in the world) is almost as pricey as GOLD. Ebay has a few tubes on its site for bid or sale @ $455.00 U.S.

Awful service - have been a loyal customer for 30 years - ordered online 10
Days ago. It was 2 days before it was even dispatched - then nothing. I was told that parcel is missing and they will reissue the order - 2 days later it’s still not dispatched and have no facilty to offer next day delivery - woeful. Won’t be using online service again however when I do go to the counters (if you can find them) they never have any stock!!

Very unprofessional. I have return my products December 4th till date now my return hasn’t processed . Called multiple time they tell you will be process within 3 business days but no nothing has happened yet. 0 service but 0 customer care . Unbelievable worst customer service I have ever seen .

I have been a loyal customer for a long time. They advertised a sale on makeup and I decided to order my usual favourite foundation, but also an eyeshadow palette and an eyeliner. That's a real treat for myself because I usually don't splurge on high-end products like this. Drug store eyeliner is good enough because I'm not rich.

I placed the order on November 29th. The order was delivered on December 10th. The eyeshadow palette was not in the parcel. I was super bummed because I was really looking forward to it.

I got ahold of a customer service agent on the chat and told them I was missing an item and they said "No problem. We'll resend it." I asked if I could have a tracking number and an email confirmation and they said they don't do that for re-orders.

Almost two weeks later and I still haven't received what I ordered. I went to customer service again and they were really snarky with me like "what do you want now?"

I just want what I paid for. This is not the first time I've had difficulty with an order either.

I placed an online order on 11/30/24, but never received it. Whenever I'd enter the tracking number on their website it said "estimated delivery is whatever that days' date happened to be" No package would be delivered, and I'd get the same message the next day, with that days' date on it. After this went on several times I tracked it on the website of the shipping company that Clinique uses. On that website (a company called Ontrac) the tracking number said my package had been scanned at their mailing facility in Orlando on 12/6/24. It never moved from that site. I waited a few more days then tried to talk to an online agent on the Clinique website. I explained that apparently my package was lost, and I requested a refund. The agent refused, insisting the package was on the way. When I said that it had been at the Ontrac facility since 12/6/24, and obviously they couldn't find it, the Clinique agent said "Just because they can't find it doesn't mean it is lost!!" I asked the agent to email me a transcript of this very unhelpful chat, and was told he couldn't do that, and quickly ended the chat.
I contacted my credit card company, and spoke to them on the phone, plus I mailed them copies of the order, and downloads showing the tracking history. In no time the credit company took care of this, and I was issued a credit. (Thank you Barclays!) As for Clinique, when I enter the tracking number on their website now, it says "Package Exception". That's it. No email to me with an explanation or apology. Of course packages can get lost in the mail. What upsets me is how they initially refused to take any responsibility, or admit this had happened. I have been a regular customer for years, and have ordered from Clinique several times in the past with no problems. Although I like their skin care products very much, (and have spent several hundred dollars on them) I will no longer be using them because of this horrible experience. Their Customer Service is the worst I have ever experienced. Shame on you Clinique!

Never going to order from them again. They want their free gift back with the return, but wont send me another free kit for another order i placed and forgot to add the coupon. What are you even there for if you can't HELP me with that. Too bad i loved their moisture surge but i gotta find some other brand to switch to.

I am normally so happy with Clinque makeup and I have been using this brand for over 25 years!! They stopped doing my eye shadow 6 months ago and replaced it 'shadow and definer'. It's lasted me 8 weeks and almost £30. My previous chub stick eyeshadow (now the range is discontinued) lasted over a year!! Its run out this morning. Seriously? Have I been given a faulty one?

Delivery ( of products in promotion ) was delivered to a pickup point that was closed. Impossible to retrieve the product. Customer service promised to investigate and contact us with update. This never happened and after recontacting the customer service they said there was nothing they could do, but to refund. No possibility to reorder the products at the same promotion conditions. This is not customer friendly at all !

Update
Thwy want me to email now even tho i tried all that already.spent ages on customer care chat
Do not order espically for christmas. They advertise 2 to 5 days shipping. I ordered in november when I asked yesterday why was it delayed they told me because they expected to be busy they added on 96 hours extra delivery timw without informing you and they will not help in any way.

I like the products like lipstick and Compact powder ver much

I had an experience with some confusion about the shipping for my order. I placed an order and after the noted expected delivery time had run out I called and was told they would overnight ship it, that never happened. then the next agent told me they can't ship to canada. Then when I asked to speak to a manager they refused, called back and they refused again, then just said we have no stock we'll refund the order. Not the greatest customer service at call center but my order was eventually made right.

Clinique in John Lewis, Westfield, Stratford: The lady's name was Ilky. She could not do enough for me. I explained I did not want foundation, I just wanted a corrector for dark circles that did not sit in my lines, and that I could not find the shade for me. I was so happy with her service, I got a lipstick and blusher too. Mature skin is difficult, and Ilky made it a breeze. Thank you.

I just returned a set of Aromatics Elixir which cost me $134.00 because it does not even resemble the fragrance I have worn for52 years. I am devastated. It’s my signature fragrance.

Get Outlook for iOS

Never sent my order. They printed a shipping label but never packed my order, never gave my order to UPS. UPS does not have possession of my order but all Clinique will tell me is to take it up with them. What can ups do? They were never given the shipment period. But Clinique insists they will not send replacement. They will not refund. They will do nothing. My order sits at the distribution facility in Kentucky and hasn't budged past " label created ". Which means the issue is clearly cliniques fault. I've had to take it up with my credit card company to try and do a charge back. Customer service was superbly unhelpful. Poor English and also taking with other customers at the same time and took forever to be told that once ups has possession of my package I'll get delivery. They cannot say why ups doesn't have it. Because they haven't shipped it. Lost a customer of 30 years.

This site is a scam. Dont pay them a cent. I paid extra for fast delivery and when I checked my account the order has vanished and my account doesn't exist. It is a scam!! There customer care site is rigged to go in loops, you phone and they recommend whatsapp, then you what's app and they recommend, the website, then the website recommends phoning. You never get helped. And you never get what you paid for.

I am writing to express my frustration regarding Clinique's handling of my complaint about a faulty Clinique Almost Lipstick in Black Honey, which I purchased from MyOrigines. Initially, I was disappointed with their response, where they informed me that MyOrigines is not associated with Estée Lauder Companies and directed me to contact the seller directly. This response felt dismissive, especially given the circumstances surrounding the defective product.

Following their suggestion, I reached out to Clinique via the email they provided ( consumercare-socagcc.clinique.com), hoping for a more supportive reply. Instead, I received a generic response from Elizabeta confirming once again that MyOrigines is not associated with their company and reiterating that they cannot assist with my issue. This response was clearly a copy-and-paste reply, failing to address the specific concerns I raised in my original message.

While Clinique states on Trustpilot that customer satisfaction is important and that they would like to help, their actual responses to customer inquiries reveal a different story. The inconsistency between their Trustpilot message and the customer service replies raises questions about the effectiveness of their customer support.

Clinique's responses appear disingenuous and lack accountability, as they seem to prioritize deflecting responsibility rather than addressing the legitimate issues I brought to their attention. Under UK consumer law, customers are entitled to satisfactory support when faced with faulty products, and I expected better from a brand of this stature.

It is disheartening to see a company like Clinique respond in such a two-faced manner, pretending to offer assistance while providing the same boilerplate response without considering my specific situation. I hope they take this feedback seriously and improve their customer service.