A great day at the Swarovski Optik Day in Clifton Cameras Cheltenham store 18/03/26. Really looked after by all the staff at Cliftons & the Swarovski rep too. Tried out Swarovski Bino's & Spotting... See more
Company replied
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Review summary
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Reviews shaping this summary
I am not good with names, however I was dealt with by 2 superb members of staff, one who kept finding different straight spotting scopes for me to look at and if I had the money would have probably wa... See more
Company replied
Fantastic service provided by Clifton Cameras and brilliant support from Aled, who helped me upgrade to the world of mirrorless and now helping my Dad too. A brilliant range of discounts too and an ex... See more
Very helpful on the phone on a Saturday morning to guide me through getting a discount on website and arranging Sunday delivery. Packaging was superb and DPD f... See more
Company replied
Company details
Written by the company
Clifton Cameras are the leading independent digital camera dealer in the UK. We offer Digital Cameras, SLR Lenses, Binoculars, Scopes and More. Best prices and service.
Contact info
Unit A1b, Staverton Technology Park, Herrick Way,, GL51 6TQ, Cheltenham, Gloucestershire, United Kingdom
- 01242 339285
- sales@cliftoncameras.co.uk
- www.cliftoncameras.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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There was a mix up on my order which…
There was a mix up on my order which was dealt with so quickly. Ive got to say the customer service is absolutely excellent. Ill definitely use you again. Thank you.
9 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re sorry there was a mix up with your order, but we’re really pleased to hear it was resolved quickly and that you were happy with the service.
We appreciate your support and look forward to helping you again in the future.
Was interested buying a camera from…
Was interested buying a camera from these guys and thought it was a great deal, however when I messaged these guys they replied hours later to tell me it’s sold even tho the website said opposite.
Luckily I didn’t buy it because it would’ve been a pain to get my money back, fix your website and tell your staff to be honest when people are interested in something, one of the people had said it was available and the other said it’s not? Wtf.
Unreliable
18 February 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your feedback, and we’re sorry for the confusion around the availability of the camera.
Stock can occasionally change very quickly, particularly on popular items, but we completely understand how frustrating it is to receive conflicting information. That’s not the experience we want to provide.
We’ll review this internally to ensure our stock updates and communication are as clear and consistent as possible.
We appreciate you bringing this to our attention, and we’re sorry we weren’t able to secure the item for you on this occasion.
A1 service
Ordered binoculars on a Saturday afternoon was in no rush for them but they appeared less than 24 hours later on a Sunday despite not paying extra for next day delivery .... I also traded in a pair as well and after agreeing on the price ...the money was in my bank a few days later ... Highly recommend
15 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your fantastic review. We’re really pleased to hear your binoculars arrived so quickly and that the part exchange process went smoothly for you.
It’s great to know everything from delivery to payment met your expectations. We really appreciate your recommendation and hope to help you again in the future.
Great Customer Service
I ordered an Opticron Explorer Monocular for Christmas 2025. But I ordered the wrong one in error! Clifton Cameras couldn't have made the return/reorder process more easy for me. There was no fuss, clear instructions for return and a prompt redelivery of the Monocular I meant to order in the first place. Great customer service and wouldn't hesitate to use this company again.
27 November 2025
Unprompted review
Reply from Clifton Cameras
Thank you for your lovely review. We’re really pleased to hear that the return and reorder process was straightforward and hassle-free for you.
Mistakes can happen, so it’s great to know the team were able to get everything sorted quickly and smoothly. We really appreciate your support and look forward to helping you again in the future.
Part exchange
Part exchange a camera and len. Very happy with the valuation,and seamless postal transaction. Happy to recommend Clifton Cameras, will definitely use them again.
20 March 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re really pleased to hear you were happy with the valuation and that the part exchange process was smooth and straightforward.
We appreciate your recommendation and look forward to helping you again in the future.
ZWO Seastar 30
We were very happy with the part exchange deal that was quoted. Staff were very helpful and knowledgeable and made us feel welcome. The store is very clean and nicely laid out with lots of display cases. Very easy parking outside store. Would highly recommend.
1 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your lovely review. We’re really pleased to hear you were happy with the part exchange deal and that the team made you feel welcome and well looked after.
It’s great to know you found the store easy to visit and well laid out too. We really appreciate your recommendation and hope to see you again soon.
Ultra fast delivery over a weekend.
I ordered a lens at close to 5pm on a Friday afternoon, and received it on Sunday morning via DPD, despite choosing the 2-3 days free postage option. That's excellent. The online sales process was quick and efficient, and the delivery updates kept me informed. Thank you!
10 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your great review. We’re really pleased to hear your order arrived so quickly and that the whole process was smooth and well communicated.
It’s always nice when we can exceed expectations on delivery times. We appreciate your support and hope to help you again in the future.
Excellent company to deal with
Have used the company a few times now and always very pleased with the communication, advice, prices and PX offers
28 November 2025
Unprompted review
Reply from Clifton Cameras
Thank you for your continued support. We’re really pleased to hear you’ve consistently been happy with the communication, advice, pricing, and part exchange offers.
We truly appreciate your loyalty and look forward to helping you again in the future.
Excellent trade-in and purchase experience
Communication was clear, assessment of my trade-in camera was prompt. Trade-in price agreed. The camera I bought was exactly as described (in excellent condition), and it was dispatched promptly. Post-sale I was not immediately bombarded to review the company. I am very happy to recommend this courteous and efficient company.
9 March 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your kind review. We’re really pleased to hear that your trade-in and purchase experience went smoothly and that everything was as described.
It’s great to know the communication, valuation, and dispatch all met your expectations. We really appreciate your recommendation and your support.
Repeat long time customer
Repeatedly I find that Clifton Cameras provide an excellent service. For both trading in items which I want to update and purchasing new. Their timely response and fast proficient collection and delivery make the whole process really easy. Their technical knowledge and customer service provides good advice and timely help. I would highly recommend them.
8 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your continued support and for taking the time to leave such a kind review. We’re really pleased to hear that you’ve consistently had a positive experience trading in and purchasing with us.
It’s great to know our team’s advice, responsiveness, and service have made the process easy for you. We truly appreciate your recommendation and look forward to helping you again in the future.
Once again excellent service from start…
Once again excellent service from start to finish. Highly trusted and recommended
31 March 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your continued support. We’re really pleased to hear you’ve had another excellent experience with us from start to finish.
Your trust and recommendation mean a lot to the team, and we look forward to helping you again in the future.
Happy Customer
Transaction was brill and straightforward. Very happy with exchange.
20 March 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re really pleased to hear the transaction was straightforward and that you’re happy with the exchange.
We appreciate your support and hope to help you again in the future.
Excellent all round.
I was offered a fair price matching other companies or exceeding them. Price and condition of equipment I purchased was excellent as described. All staff in store professional and friendly. Highly recommend.
8 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re really pleased to hear you were happy with the price and that the equipment was exactly as described.
It’s great to know our team provided a professional and friendly experience. We really appreciate your recommendation and support.
Efficient and honest service.
1 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re really pleased to hear you found our service efficient and honest.
We appreciate your support and hope to help you again in the future.
Fuss free, professional service
Fuss free, professional service, arrived next day with full tracking, the seestar s30 is a dream to use.
I would fully recommend and trust this company.
4 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your great review. We’re really pleased to hear everything was smooth and that your order arrived quickly with full tracking.
It’s fantastic to know you’re enjoying the Seestar S30, they’re brilliant bits of kit.
We really appreciate your recommendation and trust, and hope to help you again in the future.
I thought they would be better...
I really was hoping for a good experience with this company in Cheltenham but I left very disappointed. I wanted to trade my gear in for an upgrade and they gave me an in store estimated quote, I told them that my own rating for the kit was excellent. They then inspected it and confirmed that the kit was excellent but then dropped their quote by over a £100, saying they had originally quoted me for mint condition! I then tried Wex and eventually part exchanged with MPB whose quote was significantly higher and closer to the market average. Their staff are generally ok but on my last visit I encountered a rather grumpy 'mature' gentlemen who was quite curt and was more interested in bantering with a friend in the store than working a sale. So I recommend getting quotes from Wex and MPB before you accept a figure from them.
3 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your feedback, and we’re sorry to hear that you left disappointed.
We understand how frustrating it can be when a valuation changes following inspection. Our initial quotes are always estimates based on the information provided, and once equipment is assessed in person, grading can differ slightly, particularly between categories such as “excellent” and “mint”. That said, we appreciate how a reduction of this size would be disappointing.
We’re also sorry to hear about your experience in store. This is not the level of service we aim to provide, and your comments will be shared with the team.
We’re glad you were able to complete your part exchange elsewhere, but we do appreciate you taking the time to share your feedback. If you would consider giving us another opportunity in the future, we would welcome the chance to provide a better experience.
RIP off
I bought a pair of binoculars from Clifton cameras Swarovski petrol thousand I'm paid 1230 when I receive them they weren’t in my opinion working like a pair of Binoculars should I’ve had Binoculars in the past but these were like glaze not fully focused when I use them I asked to return them and said they were faulty so I returned them with their return label then I had a message saying they are taking £15 off me as they said there was nothing wrong with them . They are going to say that just so they get their money back so be careful when you buy something on your return it they will take money off you so it’s not free. Return bad company. I would recommend using Wex of MPB as they are fair and this companies this company is not. I gave him one star, but they don’t even deserve that. I would stay away from them if I was you. . Regards Richard
6 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your feedback, Richard. We’re sorry to hear that you were disappointed with your experience.
We understand how frustrating it can be when a product doesn’t perform as expected. In this case, the binoculars were returned to us as faulty, however after thorough testing by our team, we were unable to find any fault with the unit. It’s possible that the issue may have been related to setup, such as dioptre or eye relief adjustment, which can affect how binoculars appear when in use.
As the item was confirmed to be in full working order, the £15 deduction was applied to cover the return collection cost, in line with our returns policy.
That said, we always want our customers to feel confident when purchasing from us, and we’re sorry that this experience didn’t meet your expectations. If you would like to discuss this further, please don’t hesitate to contact us directly and we’d be happy to help.
Good service, but condition description didn’t match what I received
Website advertised lens as “mint, unboxed”, arrived with very visible signs of usage and third party box. I would say it was “good” condition. The price was great though, so wasn’t too disappointed. Other than that great service.
1 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your feedback, and we’re sorry to hear that the condition didn’t quite match your expectations. That’s not how we want our products to be represented, and we appreciate you bringing it to our attention.
We’re glad to hear that you were otherwise happy with the service and price, but we will review this internally to ensure our grading and descriptions remain accurate.
If you’d like us to take a closer look or discuss this further, please do get in touch with the team, we’d be very happy to help.
Superb
Superb, quick customer service. Dealt with many times over the years. As an aside, their finance company choice are pragmatic people who made the deal even sweeter !
2 April 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your great review. We’re really pleased to hear you’ve had consistently quick and helpful service over the years.
It’s also great to know the finance option worked well for you. We really appreciate your continued support and hope to help you again in the future.
Fantastic help
There was a delay in order shipment dates. Fantastic help from the sales manager.
20 March 2026
Unprompted review
Reply from Clifton Cameras
Thank you for your review. We’re sorry there was a delay with your order, but we’re really pleased to hear that we were able to help and support you.
We appreciate your understanding and hope to help you again in the future.
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