Click&Carry Reviews 171

I sent this company a used phone via Refurbed, and the phone arrived almost 3 weeks ago. There was no communication from the company, so I reached out. Every time I follow up, I receive a generic response. It is unacceptable to withhold payment for a good for so long, and the communication from the buyer leaves much to be desired.

They did not deliver a product yet expect me to pay for insurance on said product

Bought a refurbished smartphone here and received multiple faulty devices in a row (screen/touch issues, random shutdowns, wrong colour). After several returns and “repairs” the phone still doesn’t work properly, and the seller keeps refusing a refund, offering only another replacement. I’ve lost time, money and trust – I would not buy from them again.

I honestly don’t even know where to start with this review, other than to say this was the most horrendous customer service I have ever received.

I bought a phone through refurbed.ie which came from Click and Carry in Italy. At the time, I was on a 10-week placement, working from early morning until midnight, while also going through my first trimester of pregnancy — exhausted and nauseous. A week or two after buying the phone, I noticed the camera was glitching and wouldn’t focus properly. Because of my situation, I didn’t manage to report it until I was outside the 30-day window.

Click and Carry’s Appalling Behaviour
To say I was met with no compassion would be an understatement. David and Giuseppe, who handled my case, were awful to deal with — sending patronising emails, ignoring my questions, and refusing to acknowledge obvious issues with the phone. Every message was copy-paste corporate nonsense ending with: “We thank you for your time and remain at your complete disposal for any assistance you may require.” That line is a complete lie. They offered no help, only stress.

I eventually sent the phone back with clear instructions on what to check. They promised to investigate and replace it if the defect was confirmed. Instead:

They kept the phone for two weeks (not 48–72 hours as promised).

Sent it back still broken.

Demanded I send a video of the defect (as if I hadn’t just shipped it across Europe for them to check).

After receiving my video — where you can clearly hear the phone glitching — they claimed there was no issue.

Even worse, when Refurbed pushed them to refund me, Click and Carry’s “technical team” once again claimed there was no fault, said there were mysterious “signs of wear and tear” (never explained), and then tried to keep part of my money — only refunding €200 out of €309.99.

Refurbed.ie Stepped In
Thankfully, Refurbed.ie intervened and refunded the rest themselves — but they should not have had to. Click and Carry scammed both me and Refurbed, and their so-called technical checks are worrying, to put it mildly.

My Verdict
Giuseppe and David, you should be ashamed of yourselves. The stress you caused me, especially as an expecting mother, is disgusting. I have never in my life dealt with worse customer service, and I would not trust this company with anything.

Click and Carry: I never want anything to do with you again. And to anyone reading this — don’t give them your business.

Trust pilot didn’t give me the option to upload the video of the defect here, I would like to do so please so customers can see the very clear issue that click and carry refused to acknowledge 🙏🏼

The first device received had a broken screen, making it unusable from the start.

After a lengthy repair process, the returned device was still not functioning properly. It would switch off randomly every 20 minutes, making it impossible to use.

I explicitly requested that the repaired device not be sent to my old address, yet it was still shipped there, causing additional inconvenience and delays.

The replacement device that I received yesterday is not the color I originally ordered (I requested grey/black but received blue, see attachment). This is yet another deviation from the original purchase agreement.

My order never arrived 👎🏻👎🏻👎🏻
No one answer my email or call!

Assistenza WhatsApp bravissimi e velocissimi! Qualità prezzo top! Grazie

Poor respect of delivery time, despite the claim:
Siamo in grado di garantire la ricezione dell’ordine in 24/48 ore in tutta Italia ed Europa grazie alla nostra rete di spedizioni rapida ed efficiente.

Decent customer service. Still didn’t get the product though, so can’t give more stars.